--- description: Learn more about Neon CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Neon CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Membership Management Software](/directory/20045/membership-management/software) > [Neon CRM](/software/102088/neoncrm) # Neon CRM Canonical: https://www.capterra.com.au/software/102088/neoncrm Page: 1 / 26\ Next: [Next page](https://www.capterra.com.au/software/102088/neoncrm?page=2) > Neon CRM is the integrated nonprofit relationship management platform for building the personal connections that drive growth. > > Verdict: Rated **4.3/5** by 619 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Neon CRM? Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying supporter data and automating outreach. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 619 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Neon One - **Location**: Chicago, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: USD 99.00 - **Pricing model**: Flat Rate - **Pricing Details**: Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting - Alumni Management - Application Management - CRM - Campaign Management - Communication Management - Contact Database - Contact Management - Donor Management - Dues Management - Electronic Payments - Email Marketing - Event Management - Event Scheduling - Forms Management - Fundraising Management - Grant Management - Member Communication - Member Database - Member Directory - Member Portal - Member Types - Membership Management - Membership Renewals - Mobile Access - Online Giving - Payment Processing - Pledge Management - Receipt Management - Recurring Giving - Registration Management - Reporting & Statistics - Self Service Portal - Social Media Integration - Volunteer Management - Website Management ## Integrations (15 total) - ClickBid - Constant Contact - Cuseum - Denali Fund - Double the Donation - Eventbrite - Higher Logic Thrive - Mailchimp - Praetorian Guard - QuickBooks Online - QuickBooks Online Advanced - TaxJar - Ujoin - VolunteerLocal - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Membership Management Software](https://www.capterra.com.au/directory/20045/membership-management/software) ## Related Categories - [Membership Management Software](https://www.capterra.com.au/directory/20045/membership-management/software) - [Fundraising Software](https://www.capterra.com.au/directory/20047/fundraising/software) - [Association Management Software](https://www.capterra.com.au/directory/30113/association-management/software) - [Donation Management Software](https://www.capterra.com.au/directory/30548/donation-management/software) - [Nonprofit Software](https://www.capterra.com.au/directory/30805/nonprofit/software) ## Alternatives 1. [DonorPerfect](https://www.capterra.com.au/software/2698/donorperfect-fundraising-software) — 4.5/5 (1451 reviews) 2. [Givebutter](https://www.capterra.com.au/software/172048/givebutter) — 4.8/5 (872 reviews) 3. [Bloomerang](https://www.capterra.com.au/software/131207/bloomerang) — 4.7/5 (1287 reviews) 4. [Blackbaud Raiser's Edge NXT](https://www.capterra.com.au/software/198986/blackbaud-raiser-s-edge-nxt) — 4.2/5 (418 reviews) 5. [Bonterra Network for Good](https://www.capterra.com.au/software/111128/bonterra-guided-fundraising) — 4.6/5 (937 reviews) ## Reviews ### "Great Time Saver" — 5.0/5 > **Miranda** | *13 August 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. > > **Cons**: The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. > > Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. ----- ### "Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App" — 4.0/5 > **Kate** | *6 March 2026* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. > > **Cons**: The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. > > We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. ----- ### "Works well enough" — 3.0/5 > **Amanda** | *13 February 2026* | Nonprofit Organization Management | Recommendation rating: 5.0/10 > > **Pros**: Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. > > **Cons**: Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. > > I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. ----- ### "Great Possibilities" — 3.0/5 > **Jennifer** | *30 March 2026* | Nonprofit Organization Management | Recommendation rating: 5.0/10 > > **Pros**: So many opportunities and functionality. but have not had the time to actually get in to do everything. > > **Cons**: Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. > > Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time ----- ### "Neon CRM has been great\!" — 5.0/5 > **Julia** | *5 March 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. > > **Cons**: Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. > > It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.com.au/software/102088/neoncrm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/102088/neoncrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data