---
description: Learn more about DeepConverse price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DeepConverse Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [DeepConverse](/software/1020534/deepconverse)

# DeepConverse

Canonical: https://www.capterra.com.au/software/1020534/deepconverse

> DeepConverse is a customer support automation platform to reduce your support load by up to 80%.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses DeepConverse?

Companies looking to automate their tier one support whilst controlling how their brand is represented to customers. Businesses with high support volume are usually a great fit.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: DeepConverse

## Commercial Context

- **Pricing Details**: Please contact DeepConverse for pricing information
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: India

## Features

- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Customer Experience Management
- Customisable Branding
- Engagement Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Integrations (4 total)

- CRM Analytics
- Freshdesk
- Messenger
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Freshchat](https://www.capterra.com.au/software/158117/freshchat) — 4.1/5 (115 reviews)
5. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Next Gen Customer Support Automation Platform" — 5.0/5

> **Verified Reviewer** | *28 October 2021* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Chatbot understands the intent pretty well and we were able to automate 80%+ of the inbound queries after implementing the product. The time to go live is within a week which is very awesome. The drag and drop feature to build an enterprise-level customer support bot is very easy.
> 
> **Cons**: Nothing for now. Product is improving day by day by adding more features.
> 
> We used a combination of AI Chatbot + Interactive Guides to automate the customer support and it helped us provide a good user experience.

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### "Good AI tool to reduce call center costs." — 4.0/5

> **Verified Reviewer** | *18 September 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We can enable and customer support in multiple languages with in short span of time, the responses generated near good, it helps to collect all the basic needs to resolve the customer problem before it reaches the agent.
> 
> **Cons**: We have add multiple languages as add-on, it won't support by default. And we experienced issues while linking the generated chat cases to customer account based on provided email address.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1020534/deepconverse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/238118/DeepConverse/> |
| en-AE | <https://www.capterra.ae/software/1020534/deepconverse> |
| en-AU | <https://www.capterra.com.au/software/1020534/deepconverse> |
| en-CA | <https://www.capterra.ca/software/1020534/deepconverse> |
| en-GB | <https://www.capterra.co.uk/software/1020534/deepconverse> |
| en-IE | <https://www.capterra.ie/software/1020534/deepconverse> |
| en-IL | <https://www.capterra.co.il/software/1020534/deepconverse> |
| en-IN | <https://www.capterra.in/software/1020534/deepconverse> |
| en-NZ | <https://www.capterra.co.nz/software/1020534/deepconverse> |
| en-SG | <https://www.capterra.com.sg/software/1020534/deepconverse> |
| en-ZA | <https://www.capterra.co.za/software/1020534/deepconverse> |
| fr | <https://www.capterra.fr/software/1020534/deepconverse> |
| fr-BE | <https://fr.capterra.be/software/1020534/deepconverse> |
| fr-CA | <https://fr.capterra.ca/software/1020534/deepconverse> |
| fr-LU | <https://www.capterra.lu/software/1020534/deepconverse> |

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