---
description: Learn more about Cloud Call Center Solution price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cloud Call Center Solution Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Cloud Call Center Solution](/software/1018436/call-center-software)

# Cloud Call Center Solution

Canonical: https://www.capterra.com.au/software/1018436/call-center-software

> Call Center Software is best for small, medium sized businesses and large enterprises to organize sales, marketing and communication.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Cloud Call Center Solution?

Businesses of all sizes, from startups to global enterprises, rely on Office24by7’s Cloud Call Center to power sales, support, and omnichannel customer engagement.

## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: INR 0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements rather than per-user charges, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Contact Management
- Dashboard
- IVR
- Queue Management
- Reporting/Analytics

## Integrations (6 total)

- Knowlarity
- Plivo
- Salesforce Platform
- Twilio
- Vonage Business Communications
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (136 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1018436/call-center-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/236035/Call-Center-Software/> |
| en-AE | <https://www.capterra.ae/software/1018436/call-center-software> |
| en-AU | <https://www.capterra.com.au/software/1018436/call-center-software> |
| en-CA | <https://www.capterra.ca/software/1018436/call-center-software> |
| en-GB | <https://www.capterra.co.uk/software/1018436/call-center-software> |
| en-IE | <https://www.capterra.ie/software/1018436/call-center-software> |
| en-IL | <https://www.capterra.co.il/software/1018436/call-center-software> |
| en-IN | <https://www.capterra.in/software/1018436/call-center-software> |
| en-NZ | <https://www.capterra.co.nz/software/1018436/call-center-software> |
| en-SG | <https://www.capterra.com.sg/software/1018436/call-center-software> |
| en-ZA | <https://www.capterra.co.za/software/1018436/call-center-software> |
| fr | <https://www.capterra.fr/software/1018436/call-center-software> |
| fr-BE | <https://fr.capterra.be/software/1018436/call-center-software> |
| fr-CA | <https://fr.capterra.ca/software/1018436/call-center-software> |
| fr-LU | <https://www.capterra.lu/software/1018436/call-center-software> |

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