---
description: Learn more about Vital Interaction price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vital Interaction Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Appointment Reminder Software](/directory/30997/appointment-reminder/software) > [Vital Interaction](/software/1017987/vital-interaction)

# Vital Interaction

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> Providing a tailored approach to automated workflows for appointment communication \& automatically working to confirm/recover patients.
> 
> Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Vital Interaction?

All Medical Practices

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 30 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vital Interaction

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Appointment Management
- Appointment Scheduling
- Call Reminders
- Campaign Management
- Confirmations/Reminders
- Contact Management
- Email Reminders
- HIPAA Compliant
- Patient Communications
- Patient Education
- Patient Questionnaires
- Reminders
- Rescheduling
- Scheduling
- Two-Way Communication

## Integrations (13 total)

- Advanced Data
- AdvancedMD EHR
- CGM APRIMA
- CGM eMDs
- CareCloud
- Cerner Specialty Practice Management
- Compulink
- MedInformatix
- ModMed
- NextGen
- Nextech EHR & PM
- Prime Suite
- athenaOne

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Appointment Reminder Software](https://www.capterra.com.au/directory/30997/appointment-reminder/software)

## Related Categories

- [Appointment Reminder Software](https://www.capterra.com.au/directory/30997/appointment-reminder/software)
- [Patient Engagement Software](https://www.capterra.com.au/directory/31085/patient-engagement/software)
- [Healthcare CRM Software](https://www.capterra.com.au/directory/30976/healthcare-crm/software)

## Alternatives

1. [Carepatron](https://www.capterra.com.au/software/195467/care-patron) — 4.4/5 (858 reviews)
2. [TheraSaaS](https://www.capterra.com.au/software/1094553/TheraSaaS) — 4.8/5 (11 reviews)
3. [BestoSys](https://www.capterra.com.au/software/144398/bestosys) — 4.8/5 (293 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18790 reviews)
5. [ShiftCare](https://www.capterra.com.au/software/1016141/shiftcare) — 4.6/5 (145 reviews)

## Reviews

### "Preferred Pediatrics" — 5.0/5

> **Jennifer** | *5 May 2022* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: Ease of use, messaging options, reporting features
> 
> **Cons**: All features are beneficial to our day to day.  No complaints.
> 
> We have seen a large decrease in No Call No Show appointments since implementing the reminder calls.  In additional the recalls offer a gentle reminder to reschedule when necessary.

The wellness campaign allows us to utilize staff hours elsewhere instead of making manual calls advising to schedule annual wellness exams.

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### "Great product" — 5.0/5

> **Carol** | *8 April 2022* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: It is very user friendly.  You can see the exact message that was sent to a patient and when.
> 
> **Cons**: Sometimes it get confusing which message you are sending to the patients.
> 
> Overall I am extremely satisfied with VI.

-----

### "VI Product Review" — 4.0/5

> **Jared** | *7 July 2023* | Mental Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: We appreciate the ability to create campagins and send mass messages to select groups of individuals.
> 
> **Cons**: There has unfortunately been a struggle with the integration between VI and our EHR.
> 
> Overall positive experience with VI.

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### "Extremely Satisfied" — 5.0/5

> **LeeAnn** | *16 March 2022* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to navigate through. If ever I need any assistance I reach out to my Rep and he immediately responds with a solution or gets me to where I need to be.
> 
> **Cons**: Never really had an issues with the system. The few things I have had were resolved quickly and the staff always follows up to make sure we are satisfied.
> 
> Vital Interactions is amazing\!\! The staff is great especially \[SENSITIVE CONTENT\]\! We look forward to continuing our relationship with them in the upcoming years.

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### "Helpful Texting tool to remind patients of past due balances" — 5.0/5

> **mary beth** | *24 August 2022* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Since we only use the bulk messaging part of the product I can only comment on that one feature. The feature is very easy to use on a daily basis to send texts to many patients prior to turning past due balances over to collections as well as tracking down patients when we need corrected addresses
> 
> **Cons**: I can't say there is anything I least like
> 
> We have been able to collect more past due balances prior to turning them over to a collection agency

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1017987/vital-interaction)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/235541/Vital-Interaction/> |
| en-AE | <https://www.capterra.ae/software/1017987/vital-interaction> |
| en-AU | <https://www.capterra.com.au/software/1017987/vital-interaction> |
| en-CA | <https://www.capterra.ca/software/1017987/vital-interaction> |
| en-GB | <https://www.capterra.co.uk/software/1017987/vital-interaction> |
| en-IE | <https://www.capterra.ie/software/1017987/vital-interaction> |
| en-IL | <https://www.capterra.co.il/software/1017987/vital-interaction> |
| en-IN | <https://www.capterra.in/software/1017987/vital-interaction> |
| en-NZ | <https://www.capterra.co.nz/software/1017987/vital-interaction> |
| en-SG | <https://www.capterra.com.sg/software/1017987/vital-interaction> |
| en-ZA | <https://www.capterra.co.za/software/1017987/vital-interaction> |

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