--- description: Learn more about Amazon Connect price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.com.au/software/1017140/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/1017140/amazon-connect?page=2) > Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. > > Verdict: Rated **4.5/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Amazon Connect? Contact centers, customer service departments, call centers, and customer support operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 93 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Contact Management - Customer Support - Dashboard - IVR - Interaction Tracking - List Management - Natural Language Processing - Predictive Dialer - Reporting/Analytics - Voice Mail - Workforce Management ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (324 reviews) 4. [Readymode](https://www.capterra.com.au/software/136728/Readymode) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1782 reviews) ## Reviews ### "Reliable and scalable" — 5.0/5 > **Sonu** | *24 April 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: The biggest advantage for us has been how quickly we could get started without heavy setup. It’s fully cloud-based, so no infrastructure headaches. I also like how flexible the contact flows are, once you get used to it, you can build quite complex routing. Integration with other AWS services (like Lambda) is really useful for custom logic. Call quality has been stable most of the time, and scaling up agents during busy periods is very easy. > > **Cons**: The UI can feel a bit clunky at times, especially when managing multiple flows or debugging issues. Reporting is decent but not very advanced out of the box, we had to build custom dashboards to get deeper insights. Also, if you’re not familiar with AWS, there’s definitely a learning curve in the beginning. Some small configuration changes are not very intuitive. > > Overall, it’s been a reliable solution for our contact center needs. It works well, especially if you’re already using AWS services. We’ve been able to customize a lot of our workflows and improve how we handle customer calls. There were a few challenges initially while understanding the setup and integrations, but once things were in place, it’s been quite stable. Not perfect, but definitely a good long-term option for a scalable contact center. ----- ### "Flexible and Scalable Contact Center Solution" — 4.0/5 > **Tony** | *18 May 2025* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Easily scales up or down based on call volumes without upfront infrastructure investment. > > **Cons**: While basic setup is straightforward, building complex contact flows and integrations requires AWS expertise. > > Amazon Connect is a great contact center service, especially in terms of its flexibility, scalability, and integration capabilities within the AWS ecosystem. ----- ### "worth the money even for small companies" — 5.0/5 > **Kristopher** | *27 July 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: ease of use compared to other call center applications and chat plus it doesnt cost that much and start up companies can afford to use it as its pay as you go > > **Cons**: connection errors and quality issues from time to time as it can be slow but most of the time its fine > > its good and worth using to connect with your customers tho i would recommend you have a good stable internet first ----- ### "Amazon Connect Transformed Our Customer Service" — 4.0/5 > **Phumela** | *12 July 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: what i can say is that they have a good service and their consultants are good listeners and deliverers > > **Cons**: I once had 1 day delay of my products but they made sure that they communicate and I understood because I have been using them I know their services. > > very easy to use and they offer quality customer service with well trained staff , I always recommend them ----- ### "Amazon connect review" — 3.0/5 > **Yollanda** | *4 July 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: customer service is always at par. few times when you dont get a reply within a space of 30mins from them > > **Cons**: the website looks like its overloaded. can take a long time to load especially if you are using a phone > > i guess i am learning when it comes to use but so far it has been an eye opening experience with great outcomes ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data