---
description: Learn more about ShiftCare price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ShiftCare Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Home Health Care Software](/directory/10036/home-health-care/software) > [ShiftCare](/software/1016141/shiftcare)

# ShiftCare

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> ShiftCare is an intuitive NDIS management software that simplifies rostering, invoicing, and client care, cutting admin time by up to 90% and boosting provider efficiency.
> 
> Verdict: Rated **4.6/5** by 144 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ShiftCare?

ShiftCare serves NDIS disability \& aged care providers and support workers across Australia. We help teams manage client care, streamline operations, and reduce admin, making it easier to deliver quality support while growing your business.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 144 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ShiftCare

## Commercial Context

- **Starting Price**: USD 8.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Assessment Management
- Automated Scheduling
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Care Plan Management
- Case Management
- Claims Management
- Client Database
- Client Management
- Communication Management
- Compliance Management
- Contact Management
- Customisable Forms
- Document Management
- Employee Management
- Faculty/Staff Management
- HIPAA Compliant
- Incident Management
- Lead Management
- Medical Billing
- Medical History Records
- Medication History
- Messaging/Shift Dispatching
- Mobile Access
- Online Scheduling
- Overtime Calculation
- Patient Communications
- Patient Management
- Patient Records Management
- Payroll Management
- Point of Care System
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Scheduling
- Self Service Portal
- Shift Scheduling
- Shift Swapping
- Skills Tracking
- Staff Management
- Third-Party Integrations
- Vacation/Leave Tracking

... and 2 more features

## Integrations (11 total)

- ADP GlobalView Payroll
- Employment Hero
- Google Calendar
- HubSpot CRM
- MYOB Business
- PARADIGM
- Paychex Flex
- QuickBooks Online
- QuickBooks Payroll
- Viventium Software
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Home Health Care Software](https://www.capterra.com.au/directory/10036/home-health-care/software)

## Related Categories

- [Home Health Care Software](https://www.capterra.com.au/directory/10036/home-health-care/software)
- [Home Care Software](https://www.capterra.com.au/directory/30812/home-care/software)
- [Healthcare CRM Software](https://www.capterra.com.au/directory/30976/healthcare-crm/software)
- [Patient Case Management Software](https://www.capterra.com.au/directory/30590/patient-case-management/software)
- [Medical Booking Software](https://www.capterra.com.au/directory/30027/medical-scheduling/software)

## Alternatives

1. [Google Calendar](https://www.capterra.com.au/software/213340/google-calendar) — 4.8/5 (4021 reviews)
2. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5058 reviews)
3. [Calendly](https://www.capterra.com.au/software/148036/calendly) — 4.7/5 (4084 reviews)
4. [splose](https://www.capterra.com.au/software/1023072/splose) — 4.6/5 (28 reviews)
5. [Jobber](https://www.capterra.com.au/software/127994/jobber) — 4.6/5 (1420 reviews)

## Reviews

### "ShiftCare Support is amazing" — 5.0/5

> **Karen** | *16 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues. ShiftCare is intuitive and work flows organically which supports a consistent staff work practice.
> 
> **Cons**: It would be great to have folder options in the documents section and an alert at the top of the page in red to easily identify high risk information for staff.
> 
> My experiences with ShiftCare have been so positive. I set up ShiftCare for my organisation and was able to access the Support Team immediately for any questions or assistance.

-----

### "Good but could be better" — 3.0/5

> **Julia** | *29 April 2025* | Individual & Family Services | Recommendation rating: 5.0/10
> 
> **Pros**: Mostly easy to roster and capture client info. It's reasonably intuitive.
> 
> **Cons**: I have selected to receive only certain email notifications but receive all of them instead. I emailed the shiftcare team about this issue months ago and never received a reply. I would like an option for admin/service delivery to capture notes on clients, more like a CRM function. If we write shift notes against our admin shift, we can't attach a client name to put it on their profile. We are now using a separate program for this. The document upload button is at the bottom of the page and you always have to scroll down to find it - really annoying once you have a long list of documents. I can create new types of staff qualifications in the settings section, but I can't find how to add these qualifications to staff profiles. I would prefer all of the screens to just scroll down instead of having to click to the next page to view everything. For admin shifts, can you easily add in a lunch break without having to create a split shift? I'd like to easily be able to export individual incident reports into OUR template in Word or PDF - the export for communications at the moment is pretty ugly and is only in PDF.
> 
> Overall, it functions quite well. But I would love additional features to make it really useful and efficient for our work.

-----

### "Great for small business" — 5.0/5

> **James** | *9 October 2024* | Civic & Social Organization | Recommendation rating: 10.0/10
> 
> **Pros**: It’s easy to use and great for small businesses
> 
> **Cons**: Nothing, so far it’s been very easy to understand
> 
> Very easy and most importantly affordable

-----

### "Shiftcare" — 5.0/5

> **Brayden** | *2 October 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, and not only a rostering platform but also works for invoicing.
> 
> **Cons**: Not as friendly to use on a mobile. Only issue.
> 
> Excellent,  never ran into any trouble however know if i do i can ask question and get a response quickly.

-----

### "Shift Care review." — 3.0/5

> **Gerry** | *1 May 2025* | Nonprofit Organization Management | Recommendation rating: 5.0/10
> 
> **Pros**: Sending SMS through it.
Self explanatory system.
> 
> **Cons**: Character limit on SMS
No pop-up option for important information when clicking into a client profile.
Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans.
Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems.
> 
> Yeah, it's an ok system. 
Could be more straight forward - have to click too many buttons to do something which is annoying.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/1016141/shiftcare)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/233684/ShiftCare/> |
| en-AE | <https://www.capterra.ae/software/1016141/shiftcare> |
| en-AU | <https://www.capterra.com.au/software/1016141/shiftcare> |
| en-CA | <https://www.capterra.ca/software/1016141/shiftcare> |
| en-GB | <https://www.capterra.co.uk/software/1016141/shiftcare> |
| en-IE | <https://www.capterra.ie/software/1016141/shiftcare> |
| en-IL | <https://www.capterra.co.il/software/1016141/shiftcare> |
| en-IN | <https://www.capterra.in/software/1016141/shiftcare> |
| en-NZ | <https://www.capterra.co.nz/software/1016141/shiftcare> |
| en-SG | <https://www.capterra.com.sg/software/1016141/shiftcare> |
| en-ZA | <https://www.capterra.co.za/software/1016141/shiftcare> |
| fr | <https://www.capterra.fr/software/1016141/shiftcare> |
| fr-BE | <https://fr.capterra.be/software/1016141/shiftcare> |
| fr-CA | <https://fr.capterra.ca/software/1016141/shiftcare> |
| fr-LU | <https://www.capterra.lu/software/1016141/shiftcare> |

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