---
description: Learn more about Keyfax price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Keyfax Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Keyfax](/software/1015939/keyfax)

# Keyfax

Canonical: https://www.capterra.com.au/software/1015939/keyfax

> Keyfax helps Housing providers manage repairs and enquiries. It assists advisors in the Contact Centre and tenants via online portal.
> 
> Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Keyfax?

UK Housing Associations
UK Local Government (Regional \& City Councils)
Universities
Any Managed accommodation provider handling housing repairs \& enquiries via Contact Centre \& Tenant Portal.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 5 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Omfax Systems

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Keyfax pricing is based on housing stock. The various modules for:
Repairs Diagnostics
Enquiries Diagnostics 
Repairs Online
Enquiries Online 
Can be simply unlocked and installed for existing customers.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- CRM
- Call Center Management
- Knowledge Base Management
- Reporting & Statistics

## Integrations (5 total)

- Aareon
- Capita CASE
- Kirona
- Microsoft 365
- Orchard Systems

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "We are not robots\!" — 5.0/5

> **Lourdes** | *31 August 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: There is an assumption that using diagnostic software (or scripts) turns advisers into robots - not true\! Using software provides guidance for giving out correct info to customers or collecting relevant information for colleagues and taking the correct action to resolve the enquiry.
Cuts down on technical knowledge training allowing advisers to listen and concentrate on customer service resolution. Administrators can configure system questions; flow; coding and integration with other systems. Very user friendly. We have been able to do so much more with the produce than originally envisaged which is also applied to our customer portal.
> 
> **Cons**: Running reports from the script hit data - needs to be quicker and more tailored (for example between contact times not just dates). Would be good to have configurable dashboards using the data collected.
Company does encourage users to flag possible development and keeps a prioritised list for ongoing improvements.
> 
> Company easy to deal with and responsive to customer feedback and possible developments. Very reliable systems. Company also very willing to work with third parties to enable configuration.

-----

### "Keyfax repairs diagnostic system" — 5.0/5

> **Mark** | *3 September 2021* | Civic & Social Organization | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to amend scripts and clear scripts tied in with the repairs handbook and excellent communication with Omfax staff
> 
> **Cons**: We have had no real issues apart from changes to Omfax staffing
> 
> Excellent

-----

### "Keyfax with Capita OpenHousing" — 4.0/5

> **Ellie** | *27 August 2021* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Keyfax is an intuitive and smart tool used to diagnose repairs by our inhouse call centre. When set up with the effective scripting it can work very well advising the team with SOR codes suitable for repairs. The diagrams can be selected which makes it a easy tool for beginners to start using.
> 
> **Cons**: There could be a smoother integration with the software we use, the interface is simple and clear but not quite modern.
> 
> Keyfax could work better for us but over the years has been implemented by different teams and people which has meant the scripting is quite unorganised and fragmented as previous owners have left. The customer service is good and the team are knowledgeable, patient and helpful.

-----

### "A great intuitive tool, enabling businesses to keep the focus on the customer" — 5.0/5

> **Reanne** | *27 August 2021* | Civic & Social Organization | Recommendation rating: 9.0/10
> 
> **Pros**: It's easy to navigate and integrates well with the host system we use. Features that can be applied within Keyfax enable us as an organisation to develop processes that really work for us, and the continual development of the product helps future-proof it too so it will continue to work for us going forwards.
> 
> **Cons**: There are some features we would like to be developed, such as an upgrade to the editing tool for message boxes, the ability to reference information within databoxes etc.
> 
> Great. Support is always on hand from 
\[SENSITIVE CONTENT\]  when we need it and nothing is too big of an ask.

-----

### "Keyfax Diagnostic Review" — 5.0/5

> **Lisa** | *1 November 2021* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: It's ease of use, the updated images, it guides you through the full process.
> 
> **Cons**: n/a - I don't use it daily to know its Cons.
> 
> Excellent customer service. Knowledgeable staff always willing to help and go the extra mile. 
Reliable software that rarely gives us cause for concern.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1015939/keyfax)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/233440/Keyfax/> |
| en-AE | <https://www.capterra.ae/software/1015939/keyfax> |
| en-AU | <https://www.capterra.com.au/software/1015939/keyfax> |
| en-CA | <https://www.capterra.ca/software/1015939/keyfax> |
| en-GB | <https://www.capterra.co.uk/software/1015939/keyfax> |
| en-IE | <https://www.capterra.ie/software/1015939/keyfax> |
| en-IL | <https://www.capterra.co.il/software/1015939/keyfax> |
| en-IN | <https://www.capterra.in/software/1015939/keyfax> |
| en-NZ | <https://www.capterra.co.nz/software/1015939/keyfax> |
| en-SG | <https://www.capterra.com.sg/software/1015939/keyfax> |
| en-ZA | <https://www.capterra.co.za/software/1015939/keyfax> |

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