Intelligent Medical Software

Excellent practice automation system for ambulatory medical office, optimizes the user experience

Comments: One of the benefits that I like the most is that this software helps close the gap between mental health problems, substance abuse and the need for an electronic health record (EHR) to improve efficiency in their practice and improve care to the patient. It has live technical support from experts, specific mental health templates, mental health EHR characteristics, allows to better communicate the key information and with greater precision and the delivery of attention summaries and other information required by the significant use.

Pros:

I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.

Cons:

I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.

User friendly and attentive to our needs

Pros:

IMS is extremely user friendly so training new employees, especially Millennials is such a breeze.

Cons:

We switched from another EHR vendor and were used to certain reports that IMS didn't offer. Once we explained what we were looking for the updates were included in the next build.

Complicated and poor coding from people are not end users

Comments: We purchased to get our insurance AR in line and monitor it better. Our billing company had an extremely difficult time integrating resulting and huge errors. This was partially the billing company but also due to the no user friendly way the system processes claims and adjustments. They need to bring all the coders back state side with people who know US billing and coding to redo the workflow with end user in mind.

Pros:

The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out.

Cons:

Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side.

Very good but not perfect...but which EMR is?

Comments: Overall I feel they are looking to improve and assist with problems and glitches that come up as well as improve on the EMR by submitting requests to the build team.

Pros:

POS system and the [SENSITIVE CONTENT] who helped integrate/train. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] who runs the reports is very knowledgeable and helpful. As well as [SENSITIVE CONTENT] in VAR support and [SENSITIVE CONTENT] always comes through for all support help. Support availability when things go wrong is very important. IMS always will suggest things for future builds based on feedback.

Cons:

Inaccessibility/slow to respond of my customer service rep and I feel lack of knowledge overall.

Well rounded EHR

Comments: The system is flexible and complex with the ability to improve and expand.

Pros:

The general concept is great. Basic and essential functions and requirements are met perfectly.

Cons:

The software is flexible to be customized for our Mental Health practice. But it is difficult for us in what way the software can help us.