--- description: Learn more about VisualSP price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VisualSP Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/31638/digital-adoption-platform/software) > [VisualSP](/software/1014164/visualsp) # VisualSP Canonical: https://www.capterra.com.au/software/1014164/visualsp Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1014164/visualsp?page=2) > VisualSP is an in-app Digital Adoption Platform (DAP) for enterprise apps that increases user adoption while decreasing support tickets > > Verdict: Rated **4.9/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses VisualSP? VisualSP mainly serves organizations with 100 or more employees that are looking to reduce their support burden by providing an innovative approach to supporting and training their users in-app. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 22 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: VisualSP ## Commercial Context - **Starting Price**: USD 6,574.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Straightforward pricing based on the number of users and included features based on 4 tiers, Platinum, Enterprise, Standard, and Express. Express is available for smaller groups of users from 10-100 users. If you have users above 10,000, you can contact the company for an accurate pricing model. There are also certain add-on components that are priced based on the additional features users choose. There is also an option for a FREE VisualSP browser extension that allows you to experience the powerful VisualSP help system right in your browser. The extension features dozens of pre-configured training items for Microsoft 365 \& Dynamics 365. - **Target Audience**: 2–10, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish - **Available Countries**: Australia, Belgium, Bermuda, Canada, France, Germany, Netherlands, Switzerland, United Kingdom, United States ## Features - Activity Dashboard - Asynchronous Learning - Audience Targeting - Blended Learning - Content Creation - Contextual Guidance - Employee Handbook - In-App Training - Launch Management - Learner Portal - Reminders - Reporting/Analytics - Self Service Portal - Synchronous Learning - Training Management - User Onboarding ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Digital Adoption Platforms](https://www.capterra.com.au/directory/31638/digital-adoption-platform/software) ## Related Categories - [Digital Adoption Platforms](https://www.capterra.com.au/directory/31638/digital-adoption-platform/software) - [Onboarding Software](https://www.capterra.com.au/directory/30819/onboarding/software) - [Employee Training Software](https://www.capterra.com.au/directory/10008/training/software) ## Alternatives 1. 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It's nice to have a customizable, AI powered assistant that can be easily accessed without switching to different tabs or windows. > > **Cons**: It might take some time to implement the all features that comes out of the box, (this took me like an hour or two), but once you get going, you are really good to go. > > My work involves extensive reading, training, and documentation with multiple teams, both internal and external. However, it’s often challenging to understand how users engage with the content and whether my knowledge base materials are relevant or useful. Its great to have a tool lke VisualSP that provides features for creating training.support materials, feedback on how users are interacting with my content, allows quick content updates, and can automatically recommend relevant support materials based on the user’s workspace or app. ----- ### "Why I rate VisualSP so highly." — 5.0/5 > **Jim** | *7 September 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward. It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure. VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise. It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users. > > **Cons**: The implementation of VisualSP can be tricky for those who have not done it before. Luckily their support team is fantastic. > > I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful. In all my dealings with the VisualSP staff I have experienced nothing but responsiveness, technical expertise, helpfulness, and a willingness to make each implementation successful. It is the quality of their people that makes all the difference. ----- ### "VisualSP: Top-notch software and company" — 5.0/5 > **Verified Reviewer** | *11 August 2021* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: VisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week. They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally. Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution. The value of this software and company is priceless. VisualSP has set the bar very, very high. Bravo\! > > **Cons**: Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway. > > My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP\! ----- ### "Dramatic reduction in questions, support, and training requests" — 5.0/5 > **Pam** | *12 September 2021* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: As a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results. You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution. > > **Cons**: I don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful. > > Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective. ----- ### "Excellent communication and adoption product." — 5.0/5 > **Carl** | *5 August 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Set up of the product is straight forward. The service we receive is excellent, the performance of the product is good, there are no noticible delays in SP pages loading when using the tool. We've started to use custom help files recently, this is an additional bonus to the core product and one which we didn't fully realise the value of until recently. > > **Cons**: We experiencved a few issues when running the wizard deployment tool and had to resort to powershell instead, but that was not a major issue. > > The service we have received from the VSP team has been second to none. From our initial conversations with \[SENSITIVE CONTENT\] through to calls with \[SENSITIVE CONTENT\] and hand off to \[SENSITIVE CONTENT\], the interactions have been well prepared, professional, supportine and very enjoyable. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1014164/visualsp?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1014164/visualsp) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | ja | | ----- ## Structured Data