--- description: Learn more about Enghouse Contact Center price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse Contact Center Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Enghouse Contact Center](/software/1014147/enghouse-contact-center) # Enghouse Contact Center Canonical: https://www.capterra.com.au/software/1014147/enghouse-contact-center Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1014147/enghouse-contact-center?page=2) > Omni-channel, Contact Center solutions for SMBs to global, multi-site Enterprises. Microsoft Teams certified and AI-enabled. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Enghouse Contact Center? Full Market Coverage: from 10-1000's of agents. Verticals include: FI, Healthcare, Gov’t, Public Sector, Utilities, Education, eCommerce \& Retail, Manufacturing, Transportation \& Logistics, Service ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Enghouse Interactive - **Location**: Markham, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 65.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Enghouse Contact Center as a Service (CCaaS) Flat Rate Pricing - Includes configuration and implementation charges - Promotional Offer - Please contact Enghouse Interactive for more specific pricing details. Terms and Conditions apply. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Denmark, Ecuador, Falkland Islands, Finland, France, French Guiana, Germany, Guyana, Ireland, Israel, Italy and 16 more ## Features - Agent Interface - Auto-Dialer - Automated Routing - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Chatbot - Computer Telephony Integration - Contact Management - Dashboard - IVR - Quality Management - Queue Management - Reporting/Analytics - Workforce Management ## Integrations (8 total) - Calabrio ONE - CommunityWFM - Freshdesk - Instagram - ServiceNow - Siebel CRM - Viber - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Sobot](https://www.capterra.com.au/software/1072329/Sobot) — 4.9/5 (92 reviews) 4. [Amazon Connect](https://www.capterra.com.au/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 5. [HoduCC](https://www.capterra.com.au/software/156136/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "Our pleasant experience of working together with Enghouse Presence Suite" — 5.0/5 > **Sergio** | *23 July 2021* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients. On the other hand, the ease they offer to know the architecture of their database together with the training to integrate third-party software is extremely useful for the tropicalization of services for any type of client. > > **Cons**: Nothing. We are very happy with ENghouse Presence Suite and the associated services that you offer. > > We have been users of this system since 2003 and we have collaborated bi-directionally creating value for our company's clients. We think it is the best software on the market. ----- ### "Call Center Software that can significantly impact your metrics" — 4.0/5 > **John** | *17 October 2022* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Most of the system is very intuitive/easy to navigate from a user standpoint. There are many combinations of features for call/email/ and SMS delivery. > > **Cons**: The admin part of the system can be complicated and little cumbersome. More custom reporting, either for free or at a reasonable cost, would be welcome. > > If you use the product "out of the box", it is easy to use and support. If you customize it heavily, it is still easy to use but administration, planning, and updates are cumbersome and can be very expensive. ----- ### "Mid range product" — 3.0/5 > **Madison** | *21 March 2022* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: Queue management in a contact centre environment is made easier. > > **Cons**: Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment. > > Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board. ----- ### "A contact center solution that's growing with our business" — 4.0/5 > **Simon** | *23 September 2021* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Integration with Skype for Business and ambitions towards MS Teams at the time. A simple user interface for our contact centre agents which required very little training to get staff up and running. > > **Cons**: Out of the box reporting is limited but with access to the database we have managed to create all the reports and dashboards we need. ----- ### "Review of Touch Point Call Center" — 4.0/5 > **Bruce** | *18 July 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The GUI interface is easy to use. The original Zeacom interface was much better according to the user. > > **Cons**: Not enough training for the Admins and the users. The user's had many complaints and issues that would have been easily rectified by more training before go live. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1014147/enghouse-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1014147/enghouse-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data