18 years helping Australian businesses
choose better software

What Is ReturnGO?

ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes.

Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds.

ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value.

Who Uses ReturnGO?

ReturnGO is perfect for eCommerce stores of all sizes, from small businesses to global enterprises.

Where can ReturnGO be deployed?

Cloud-based
On-premises

About the vendor

  • ReturnGO

ReturnGO support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English, French, German

ReturnGO pricing

Starting Price:

USD 297.00/month
  • Yes, has free trial
  • No free version

ReturnGO does not have a free version but does offer a free trial. ReturnGO paid version starts at USD 297.00/month.

About the vendor

  • ReturnGO

ReturnGO support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English, French, German

ReturnGO videos and images

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Features of ReturnGO

  • Alerts/Notifications
  • Customer Portal
  • Exchange Management
  • Inventory Management
  • Label Printing
  • Order Management
  • Order Tracking
  • Real-Time Data
  • Refund Management
  • Reporting/Analytics
  • Returns Management
  • Shipping Management
  • Status Tracking
  • Third-Party Integrations
  • Warehouse Management
  • Website Integration
  • eCommerce Management

Alternatives to ReturnGO

Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
Returnless provides an online return solution for ecommerce to automate and smooth out the return process.
Returnista is a returns management tool for E-commerce players
Returns management application for your Shopify store that allows businesses to process exchange and refunds on orders.
Don't Let Ecommerce Returns Slow Your Growth
Return and exchange management software that provides insights into return rates, refund rates, retention rates, and upsell value.
Happy Returns is a software and reverse logistics solution that helps e-commerce merchants manage product returns.
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
Multi-carrier shipping platform that puts you control by providing visibility, choice & flexibility over their entire operations fast.

Reviews of ReturnGO

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
5.0
Features
4.9
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
95%
4
5%
Alexis
Alexis
CEO in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Return & Exchange Portal

5.0 4 weeks ago New

Pros:

Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that.

Cons:

We haven't had any real issues to be completely honest, it has been extremely helpful for us.

Roy
CEO in US
Luxury Goods & Jewelry, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best value for money for any brand looking for a returns portal

5.0 8 months ago

Pros:

It's very easy to use on the front end, where our customers are able to easily access their order and choose the item they would like to return along with the reason for the return. Our customers have been very happy with the easiness of the process and user interface. On the backend it's also very easy to use and only requires 3 steps for every single return, saving us time. The best part is that is costs around 80% less than other return solutions which is great for companies that don't have a high volume of returns and aren't looking to spend hundreds of dollars every month on a high quality returns app.

Cons:

Can only be done from desktop computer, not mobile. That would be my only suggestion/

Alternatives Considered: Loop

Reasons for Choosing ReturnGO: Needed a better solution to fit our needs and budget.

Switched From: ReturnLogic

Reasons for Switching to ReturnGO: Better functionality and pricing than the other platforms we considered.

Ryan
Owner, Operator in US
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great Experience for My Customers, Excellent Service

5.0 2 months ago New

Comments: My experience has been incredibly positive, interactions with the ReturnGO team have been valuable and productive. The product itself has been a great boost to our overall customer experience, providing a seamless solution to our returns and exchange journey.

Pros:

Not only has the platform proven to provide a great experience for my customers, but the attentive staff at ReturnGO has been exceptional at helping me piece together a solution that works for our store and use cases.

Cons:

Very little to dislike, I could nit-pick anything apart, but ReturnGO deserves credit as one of the best solutions on the market for small businesses and larger ecommerce stores alike.

Alternatives Considered: Shopify

Reasons for Switching to ReturnGO: Solved our use cases specifically, providing an integrated experience.

Kai
CEO in Netherlands
Luxury Goods & Jewelry, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Many functions and features!

4.0 9 months ago

Comments: You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process.

Pros:

The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices.

Cons:

This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me.

Alternatives Considered: Returnless, ReturnLogic, Return Prime, Returnista and Loop

Reasons for Choosing ReturnGO: IfReturns did not solve our problem. Actually made it a lot worse.

Switched From: Happy Returns

Reasons for Switching to ReturnGO: It had the most advanced features and functionality for a decent price. It had all I looked for.

J
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Everything we needed

5.0 7 months ago

Comments: Makes exchanges easy for us and our customers

Pros:

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. The exchange system is amazing.

Cons:

Nothing bad to say really. Maybe it's not the cheapest out there, but it is a very good value for the money

Alternatives Considered: AfterShip

Reasons for Switching to ReturnGO: Better features and really good/fast support

Tess
US Customer Service in US
Sporting Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy and functional

5.0 3 months ago

Comments: The system has been working really well for our needs. The customer service chats have been very helpful.

Pros:

Its intuitive to use and very customizable

Cons:

One thing that was recently fixed was being able to reactivate a closed return. The only thing i'd like to see now which is probably available in different subscriptions is changing a return to an exchange and vice versa.

Jean
Store Manager in Philippines
Security & Investigations, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

ReturnGo Review

5.0 8 months ago

Pros:

ReturnGo has significantly improved our return management. The user-friendly interface and automation features save us time and reduce errors. Our customers love the seamless self-service return portal, enhancing their overall experience. Detailed analytics provide valuable insights, and the customizable return policies fit our business needs perfectly. The integration with our existing systems is smooth, and the support team is responsive and helpful. Overall, ReturnGo offers excellent value for money and has made our return process more efficient and customer-friendly.

Cons:

While ReturnGo is great, there are a few drawbacks: Slight learning curve for advanced features. Customization options for the return portal are somewhat limited. Pricing for higher-tier plans isn't very transparent. Lack of a dedicated mobile app for managing returns. Overall, these issues are minor compared to the benefits ReturnGo offers.

Ruben
CEO in Netherlands
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Shopify returnportal ever!

5.0 3 months ago

Comments: Great, It's simply to install and connect. Awesome support and great tools! with a new amasing tool Shop now!

Pros:

It's the most incredable tool for Fashion industry. The exchange tools are great!

Cons:

Customer service is very good! Always help within 2 min.

Steven
Steven
Head of Ecommerce in Netherlands
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Returntool out there

5.0 5 months ago

Comments: Amazing support and new functionalities.

Pros:

Connectivity with EasyPost (for US) and Sendcloud (for Europe). Also Chatsupport is amazing

Cons:

they don't have a ticketsystem with developer issues

Anat
WEB MANAGER in Israel
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very satisfied

5.0 2 months ago New

Comments: Great app, made returns & exchanges extremely easy

Pros:

Very easy and friendly app once you get the hang of it

Cons:

Could be better in the look & feel (there is an option to edit but a little complicated)

Hector
Customer Service Manager in Spain
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Efficiency and ease of use

5.0 5 months ago

Comments: Everything is fine and if there has ever been a problem it has been solved, we have written a few cases to support that have even been taken to the app developers.

Pros:

Easy to use, simple to set up and if there are any problems they have a customer service team that responds in less than 1 minute.

Cons:

A specific configuration of a gift return, but it is unique to our shop.

Omer
Data analyst in Israel
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ReturnGo review - 5 stars

5.0 2 months ago

Pros:

Saving manual work and improving the customer experience in the entire field of exchanges and returns

Cons:

Implementation is a bit complex and requires many tests

Aniket
CEO in India
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Regular User Of ReturnGo

5.0 11 months ago

Comments: 10/10 for the product & customer support.

Pros:

We have been using return go since it's inception days & mind you, the product has evolved above and beyond over these years. We handle roughly around 10-15% of our order processed through our return portal via RG & the integration works seamlessly.

Cons:

Haven't experienced a single CON, the moment we intimate the team, they identify and fix it immediately. Making them the most proactive support system.

Bryan
Manager in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

ReturnGo great value! Works great!

5.0 5 months ago

Pros:

We've been using it for over a year and love it. Easy for customers to use and is constantly adding features. Customer service was helpful in getting us set up so it made implementation easy. Integrates well with Shopify.

Cons:

Can't process returns from the adim but they are adding this feature soon.

Roni
Customer experience manager in Greece
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Exchange system!

5.0 9 months ago

Pros:

Great customer service, Easy to manage. We use it for about 2 years now and see a lot of good changes and development that makes the work even better!

Cons:

Timeline can be a little bit busy so its not always easy to follow.

Will
COO in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Love ReturnGo!

5.0 5 months ago

Pros:

Functionality for self-service returns and exchanges

Cons:

All good! There could be some minor improvements to make regarding analytics

Alternatives Considered: Loop

Reasons for Switching to ReturnGO: Price and no contract term like Loop requires

Sebastian
Marketing Manager in Belgium
Apparel & Fashion, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

ReturnGO a must-have app for an eCommerce website

5.0 6 months ago

Pros:

ReturnGO a must-have app for an eCommerce website. It offered us all we need to process returns fast and accurate.

Cons:

Maybe the prices are not explained very good, but after getting in touch with ReturnGO team, all become more clear.

zehn
Director in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Game Changer

5.0 9 months ago

Pros:

I like how it automated returns so customers could help themselves by registering their own returns saving us valuable time.

Cons:

everything is very good, the only slight downside is it does cost quite a bit,.

Alex
E-Commerce Coordinator in Canada
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Customer Service

5.0 10 months ago

Pros:

It is easy to use and whenever we need support from their customer service team, we get a response immediately and they are quick to solve the issue.

Cons:

There is nothing we don't like about ReturnGo.