---
description: Learn more about Virtual Front Desk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Virtual Front Desk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Visitor Management Systems](/directory/10020/visitor-management/software) > [Virtual Front Desk](/software/1012517/virtual-front-desk)

# Virtual Front Desk

Canonical: https://www.capterra.com.au/software/1012517/virtual-front-desk

> Virtual Front Desk revolutionizes visitor management.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Virtual Front Desk?

Tailored for businesses of all sizes and industries, it addresses staffing challenges while reducing operating costs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Virtual Front Desk

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Every business is unique, and that's why we have tailored a low, no contract, monthly subscription, paired with a pay-as-you-go pricing model.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Digital Signature
- Self Check-In/Check-Out

## Integrations (1 total)

- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Visitor Management Systems](https://www.capterra.com.au/directory/10020/visitor-management/software)

## Alternatives

1. [Archie](https://www.capterra.com.au/software/1023304/archie) — 4.9/5 (81 reviews)
2. [Vizito](https://www.capterra.com.au/software/147970/vizito) — 4.7/5 (168 reviews)
3. [The Receptionist for iPad](https://www.capterra.com.au/software/133191/the-receptionist-for-ipad) — 4.8/5 (328 reviews)
4. [Swiftlane](https://www.capterra.com.au/software/1021069/swiftlane) — 4.6/5 (88 reviews)
5. [Visitly](https://www.capterra.com.au/software/179358/visitly) — 4.5/5 (48 reviews)

## Reviews

### "Virtual Front Desk made the entire process effortless from start to finish." — 5.0/5

> **Samantha** | *5 January 2026* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Virtual Front Desk was incredibly easy to use from start to finish. The setup was smooth, everything was straightforward, and the whole process saved us time and hassle. Highly recommend\!
> 
> **Cons**: Nothing in regards to the program so far. Customers are overwhelmingly positive in the use of the Front Desk device
> 
> Our experience with Virtual Front Desk was excellent. From onboarding to daily use, everything was seamless and user-friendly. The process was efficient, well-organized, and exceeded our expectations. We couldn’t be happier with how easy it was from start to finish.

-----

### "Very satisfied with Virtual Front Desk" — 5.0/5

> **Isabelle** | *18 May 2021* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: This software is very user friendly  and easy to use for my clients.
> 
> **Cons**: I have no negative comments for the Virtual Front desk so far
> 
> The Virtual Front Desk is the ideal software for my business.  Customers can reach out and contact one of our concierges directly and get immediate asssitance.

-----

### "We love his product\!" — 5.0/5

> **Octavia** | *3 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The video call function allowing us to safely greet each customers face to face.
> 
> **Cons**: You need a good Wifi connection. (Which has caused us a few connecting issues)
> 
> We love his product\!~~ It has increased productivity and reduced cost dramatically. This is a sure step to keep our staff and clients safe and distanced during this pandemic, all the while handling all business securely and privately. I would recommend this product to EVERYONE who must conduct business face to face without having to be "face to face".

-----

### "User friendly and smart\!" — 5.0/5

> **Mathieu** | *3 May 2021* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Its simplicity, it's a great app.  Some of our staff wants to work from home and we are often in the shop in the back. It's nice not to worry about customers waiting at the reception.
> 
> **Cons**: We would have loved to use an Ipad, we had to use a Windows tablet instead.
> 
> We are staffing our reception from a distance.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1012517/virtual-front-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/229503/Virtual-Front-Desk/> |
| en-AE | <https://www.capterra.ae/software/1012517/virtual-front-desk> |
| en-AU | <https://www.capterra.com.au/software/1012517/virtual-front-desk> |
| en-CA | <https://www.capterra.ca/software/1012517/virtual-front-desk> |
| en-GB | <https://www.capterra.co.uk/software/1012517/virtual-front-desk> |
| en-IE | <https://www.capterra.ie/software/1012517/virtual-front-desk> |
| en-IL | <https://www.capterra.co.il/software/1012517/virtual-front-desk> |
| en-IN | <https://www.capterra.in/software/1012517/virtual-front-desk> |
| en-NZ | <https://www.capterra.co.nz/software/1012517/virtual-front-desk> |
| en-SG | <https://www.capterra.com.sg/software/1012517/virtual-front-desk> |
| en-ZA | <https://www.capterra.co.za/software/1012517/virtual-front-desk> |
| fr | <https://www.capterra.fr/software/1012517/virtual-front-desk> |
| fr-BE | <https://fr.capterra.be/software/1012517/virtual-front-desk> |
| fr-CA | <https://fr.capterra.ca/software/1012517/virtual-front-desk> |
| fr-LU | <https://www.capterra.lu/software/1012517/virtual-front-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Virtual Front Desk","description":"Virtual Front Desk is a comprehensive visitor management platform designed to transform front desk operations and enhance remote customer service. Tailored for businesses of all sizes and industries, it addresses staffing challenges while reducing operating costs. \n\nThe platform offers seamless integration of video calls, phone calls, emails, and SMS notifications, combined with a fully customizable visitor sign-in feature that includes document signing and badge printing. Compatible with Windows, iPads, and Android devices, Virtual Front Desk provides flexibility for diverse workplace environments.\n\nFully integrated with Microsoft Teams, the platform allows video calls directly within MS Teams, ensuring a seamless communication experience. Virtual Front Desk is also available on the Neat Frame device, offering a modern and efficient solution for visitor management and remote reception.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc094603-c8d8-43fa-87f1-d641992a834a.png","url":"https://www.capterra.com.au/software/1012517/virtual-front-desk","@id":"https://www.capterra.com.au/software/1012517/virtual-front-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome"},{"@id":"https://www.capterra.com.au/software/1012517/virtual-front-desk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Virtual Front Desk?","@type":"Question","acceptedAnswer":{"text":"Virtual Front Desk is a comprehensive visitor management platform designed to transform front desk operations and enhance remote customer service. Tailored for businesses of all sizes and industries, it addresses staffing challenges while reducing operating costs. The platform offers seamless integration of video calls, phone calls, emails, and SMS notifications, combined with a fully customizable visitor sign-in feature that includes document signing and badge printing. Compatible with Windows, iPads, and Android devices, Virtual Front Desk provides flexibility for diverse workplace environments.Fully integrated with Microsoft Teams, the platform allows video calls directly within MS Teams, ensuring a seamless communication experience. Virtual Front Desk is also available on the Neat Frame device, offering a modern and efficient solution for visitor management and remote reception.","@type":"Answer"}},{"name":"Who Uses Virtual Front Desk?","@type":"Question","acceptedAnswer":{"text":"Tailored for businesses of all sizes and industries, it addresses staffing challenges while reducing operating costs.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1012517/virtual-front-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Visitor Management Systems","position":2,"item":"/directory/10020/visitor-management/software","@type":"ListItem"},{"name":"Virtual Front Desk","position":3,"item":"/software/1012517/virtual-front-desk","@type":"ListItem"}]}]}
</script>