--- description: Learn more about Fusion price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fusion Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Document Management Software](/directory/30063/document-management/software) > [Fusion](/software/1010916/fusion) # Fusion Canonical: https://www.capterra.com.au/software/1010916/fusion Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1010916/fusion?page=2) > Fusion is a cloud-based solution that enables businesses to securely manage and maintain a record of digital documents. > > Verdict: Rated **4.6/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Fusion? Construction Renewable Energy Transport \& Logistics Manufacturing ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 27 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fusion ## Commercial Context - **Starting Price**: GBP 56.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Our pricing can be completely bespoke based on your needs. Use the plan calculator to customise your subscription. Easily adjust the number of users \& admins, remember only admins have full access to the management dashboard. Payments can be made monthly, or for a discount, you can choose to pay annually. Remember your first 30-days are free and you can cancel at any time Minimum Subscription 2 standard users | 1 admin = £56 inc VAT per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Audit Management - Collaboration Tools - Document Capture - Document Classification - Document Storage - Electronic Signature - File Conversion - File Sharing - Full Text Search - Search/Filter - Version Control - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Document Management Software](https://www.capterra.com.au/directory/30063/document-management/software) ## Related Categories - [Document Management Software](https://www.capterra.com.au/directory/30063/document-management/software) - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) ## Alternatives 1. [Google Docs](https://www.capterra.com.au/software/160756/google-docs) — 4.7/5 (29150 reviews) 2. [Google Drive](https://www.capterra.com.au/software/161425/drive) — 4.8/5 (28595 reviews) 3. [Google Workspace](https://www.capterra.com.au/software/168389/google-workspace) — 4.7/5 (17674 reviews) 4. [OneDrive](https://www.capterra.com.au/software/161304/onedrive) — 4.5/5 (12835 reviews) 5. [Microsoft Word](https://www.capterra.com.au/software/1010319/microsoft-word) — 4.7/5 (2889 reviews) ## Reviews ### "Great pediatric EHR system for our small OT and Speech Pediatric clinic" — 5.0/5 > **Teresa** | *28 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like that Fusion is web-based and allows the flexibility to document from any secure device. I also really like the integrated scheduling and documentation feature with pediatric-specific tools, pre-loaded assessments and goal bank. We use the quick phrase and pull forward options for documentation that makes daily notes and reports much more efficient. > > **Cons**: One feature that I dislike is that only the therapist who originates the document is able to enter or edit goals. If there is a shared client, this creates the need for back and forth communication outside of fusion when it would be more efficient if both therapists could edit the goals directly on the report. > > Overall, our experience with Fusion has been positive, and even more so since the merge with Ensora. It has allowed us to keep electronic files of each client with their photo and pertinent documents as well as provide parent access through the parent portal. The ability to fax directly from Fusion to the clients physician is such a timesaver\! ----- ### "Fusion Facts" — 5.0/5 > **Shannon** | *18 June 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The feature I like most is when you go into the review claims list where all claims that need reviewing and submitting are located any claims with more than one visit on the same day it will have the message multiple visits, which allows me to add the 59 modifier to claims that the carrier requires. This significantly cuts done on denials and rebilling. I also like that you can manipulate the posting of ERA payments. We balance bill some of our clients and this allows us to do this correctly and efficiently. Fusion is very very user friendly and the customer support is outstanding. I would highly recommend Fusion . > > **Cons**: The only thing I do not like is that when someone adds a file document or an authorization, it doesn't tell which user added the document or authorization. I think this would be very helpful when mistakes are made and accountability needs to be taken. > > Overall, Fusion is very user friendly. Claims are electronically submitted within in minutes and if there are any rejections they are back within minutes as well. The Fusion portal for patients is easy to use and most of our patients are enrolled and making account payments through it as well. The onboarding process was simple and the customer service team helped out immensely. ----- ### "Pros & Cons" — 3.0/5 > **Jennifer** | *12 June 2026* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I like that Fusion is very intuitive to a new person learning the system. I feel like we are able to get people trained on basic features very quickly. It is also very visually approachable, which was a big selling feature for us initially. > > **Cons**: My current frustrations with Fusion are the lack of AI features that help streamline workflows. As I am seeing these features in more and more EMRs, it's created growing frustration that Fusion hasn't kept up. Features like the waitlist in Fusion are fairly useless since sorting is limited; I can't download to Excel to even sort. I can't see when someone was last contacted; it doesn't suggest waitlist people when their preferred time opens up, so someone would need to go search if someone on the waitlist wanted a time that opened. > > Overall, Fusion has been a good EMR that has served us well over the years, but I am definitely looking for a different system that may be able to support us better in the future. ----- ### "Efficient system; mostly positive experience" — 4.0/5 > **Karen** | *22 June 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Fusion has provided my smaller business a more efficient and affordable method for documentation and billing. In general, it has been easy to use. Customer support has been very helpful most of the time. I get paid quickly and can see what is happening with my billing which has been a big plus for me. > > **Cons**: I have struggled with some billing. I did not sign up for the upgrade due to the cost and I am a solo practitioner and the jump was too much and not cost effective. It is helpful that you can fax documents out right from Fusion. It looks like they may have just added a way to receive faxes back as well, but I haven't tried that. When I do have a challenge, I find the support articles difficult to find even when I think I am putting the obvious search words in. I would like to see a way to collaborate with other medical providers for ease of getting a signature from PCPs. Even though they give you time to onboard, it also felt fast and furious and then once your transition time is over, I felt abanddoned when I had questions related to problems I couldn't resolve on my own. > > I have had both incredibly positive experiences as well as some frustrating ones. It is definitely better than my previous EHR system and having the billing integrated so I can see it is a big bonus. ----- ### "Pricey but Worth It" — 5.0/5 > **Jenna** | *18 June 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Wonderful design and ease of use, great customer support. As a small business owner, Fusion has helped me tremendously in almost all areas of running a pediatric therapy practice. > > **Cons**: Of course, the pricing and fees seem high; however, the platform is worth it. I also wish the automated text message reminders could be edited and/or a way to send out mass messages manually. > > When I first opened my practice I started with Fusion, but couldn't justify the costs so I canceled but it was a huge mistake to do. I should have stuck it out because Fusion has been wonderful for the success of our business\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/1010916/fusion?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1010916/fusion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data