--- description: Learn more about Microsoft Outlook price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microsoft Outlook Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Microsoft Outlook](/software/1010311/microsoft-outlook) # Microsoft Outlook Canonical: https://www.capterra.com.au/software/1010311/microsoft-outlook Page: 1 / 99\ Next: [Next page](https://www.capterra.com.au/software/1010311/microsoft-outlook?page=2) > Combined email and calendar solution that lets users send, receive, and manage email plus track appointments and events. > > Verdict: Rated **4.5/5** by 2439 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Microsoft Outlook? Students and professionals, businesses of all sizes, educational institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2439 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Contact Microsoft Office for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Collaboration Tools - Contact Management ## Integrations (12 total) - Gmail - Google Calendar - Microsoft 365 - Microsoft Excel - Microsoft OneNote - Microsoft PowerPoint - Microsoft SharePoint - Microsoft Teams - Microsoft To Do - Microsoft Word - OneDrive - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Email Management Software](https://www.capterra.com.au/directory/30553/email-management/software) ## Alternatives 1. [Gmail](https://www.capterra.com.au/software/202338/gmail) — 4.8/5 (13357 reviews) 2. [Google Workspace](https://www.capterra.com.au/software/168389/google-workspace) — 4.7/5 (17520 reviews) 3. [Microsoft 365](https://www.capterra.com.au/software/58688/microsoft-365) — 4.6/5 (14055 reviews) 4. [Yahoo Mail](https://www.capterra.com.au/software/1035225/yahoo-mail) — 4.2/5 (847 reviews) 5. [Mailchimp](https://www.capterra.com.au/software/110228/mailchimp) — 4.5/5 (17582 reviews) ## Reviews ### "Business Friendly" — 4.0/5 > **SURYA MOULI** | *25 March 2026* | Food Production | Recommendation rating: 5.0/10 > > **Pros**: Very good for commercial use(office use), I see most of the offices and organisations use Outlook for their usage > > **Cons**: Bit expensive compared to other service providers such as google and other providers. Upgrades were not user friendly as well > > I had Outlook for 8 years, Mostly I'm easy to catch up with outlook upgrades but, some i have to look up for a video on how to do particular things ----- ### "Reliable Email and Calendar Hub for Daily Work" — 5.0/5 > **Verified Reviewer** | *12 August 2025* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: Microsoft Outlook is dependable and feature-rich, making it easy to manage emails, calendars, and contacts in one place. The calendar integration is seamless, and tools like rules, folders, and search help keep inboxes organized. I especially value the cross-platform syncing between desktop, web, and mobile apps. > > **Cons**: It can feel heavy and slow at times, especially with large inboxes, and some advanced features are buried in menus that aren’t always intuitive. > > Outlook remains a workhorse for professional communication and scheduling. It’s not the flashiest email client, but its stability, integration with Microsoft 365, and comprehensive feature set make it hard to beat for business use. ----- ### "Reliable Backbone for Daily Sales Operations" — 4.0/5 > **khyan** | *14 April 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: From a SaaS perspective, the biggest win is how well it just fits into the broader Microsoft ecosystem. It plays nicely with Teams and other tools, which makes meeting scheduling, reminders, and collaboration pretty seamless day to day. For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver. Ease of use is another strong point. Once you’re across it, it’s straightforward—book a meeting, send a note, set a reminder, move on. It doesn’t get in your way when you’re trying to move quickly. Access and connectivity are also solid. Whether you’re on desktop, mobile, or browser, it stays in sync and keeps things consistent. That’s important when you’re switching between calls, CRM updates, and meetings all day. On value for money, it stacks up well, particularly as part of the broader Microsoft 365 suite. You’re not just paying for email—you’re getting a full comms and productivity layer that integrates across the business. Spam filtering does a decent job overall. It keeps the inbox fairly clean without needing constant manual cleanup, which helps keep focus on actual pipeline work rather than noise. > > **Cons**: It’s a bit of a mixed bag when it comes to ease of use at scale. While the basics are simple, the interface can feel a bit cluttered when you’re dealing with high email volume and multiple calendars. It’s functional, just not always the smoothest experience. On bugs and issues, it’s generally stable, but you do get the occasional sync lag or calendar glitch. Nothing major, but noticeable when you’re relying on it heavily throughout the day. Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than hands-on support. Spam filtering, while good, isn’t bulletproof. A few things slip through, and occasionally something relevant gets caught in the wrong place, so you still need to keep an eye on it. > > Overall, it’s been a consistently reliable SaaS tool that forms part of the daily operating rhythm. As an SDR, I mainly use it for meeting reminders, Teams calls, SME notes, and linking activity back into CRM systems like HubSpot. It’s not a flashy platform, but it doesn’t need to be. It’s dependable, well-integrated, and keeps everything connected across devices and teams. That reliability is what makes it valuable in a high-volume sales environment. From a SaaS stack perspective, it delivers strong value—especially when you consider how tightly it works with the rest of the Microsoft ecosystem. It helps keep the day structured without adding extra complexity. Overall, it’s a steady, well-built tool that does its job quietly in the background, which is exactly what you want when you’re focused on hitting pipeline and meeting targets. ----- ### "Powerful Email, But Sometimes Overwhelming" — 4.0/5 > **Verified Reviewer** | *28 January 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: I liked Outlook’s unified inbox, strong calendar integration, and reliable email organization—making scheduling, reminders, and communication easy across work and personal accounts. > > **Cons**: Outlook can feel slow and cluttered, with complex settings and inconsistent search results, making it frustrating to manage many emails. > > Outlook is reliable and feature-rich for email and calendar, but can feel slow and complex, especially when managing many messages and settings. ----- ### "Microsoft everyday user - perfect for business" — 5.0/5 > **Dannielle** | *10 July 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Mail and Calander in one place. Subfolders can be used to arrange your inbox and keep important emails in groups. > > **Cons**: I understand you can link more than one email address to the inbox but I find that clunky and risks if someone has access to one email inbox they have access to the other. It would be good if you could link them but grant permissions if you have to have someone else man your inboxes. > > Good. Easy to use for both separate businesses. I have not linked the two separate accounts together though and prefer to use them separately and log in separately. I understand you can link more than one email address to the inbox but I find that clunky and risks if someone has access to one email inbox they have access to the other. Use it everyday and far better then some other email exchanges. ----- Page: 1 / 99\ Next: [Next page](https://www.capterra.com.au/software/1010311/microsoft-outlook?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1010311/microsoft-outlook) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data