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What Is Elements XS?

Elements XS provides a simplified approach to GIS centric asset management for small to medium sized utilities and local government.

Using Esri’s ArcGIS platform, Elements XS provides an ultra flexible suite of tools to manage service requests, work orders, inspections, routine maintenance, citizen requests, permits, licenses, and much more.

Who Uses Elements XS?

Utilities and local government that want a GIS-Centric approach to tracking assets, work management, permitting, land management, citizen engagement, and more.

Elements XS Software - Heat Maps and Map-based Reports
Elements XS Software - Service Order/Work Order
Elements XS Software - Charts and Graphs
Elements XS Software - Homepage Dashboard
Elements XS Software - Mobile-Friendly

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Reviews of Elements XS

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.6
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
25%
3
8%
Verified Reviewer
Verified LinkedIn User
Utilities, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Elements XS has rejuvenated our operations

5.0 2 years ago

Comments: Great!

Pros:

It integrates well with other systems. It enables field workers to work in GIS, instead of viewing for reference only.

Cons:

There was a little struggle to scope out how we integrated with other systems.

Roger
GIS Administrator in US
Government Administration, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Asset Management With or Without a Map

4.0 2 years ago

Comments: We use Elements to plan and track maintenance to assets. It helps with coordination and accountability. It helps managers see the great work their employees are doing. It helps plan budgets for assets, personnel, and supplies.

Pros:

There is a lot I like about this software. After having used it for years, I wish now that I'd done more out-of-the-box configuration than customized workflows. The software is good for mobile devices and was redesigned from its previous version for that purpose. The documentation is getting better, and I hope that more users start using the forums. I like the look and feel of the user side and administration side. Whenever a product allows you to customize more, it becomes more complex, which is no one's fault; it's just a universal law. Thus it is with Elements. It's tricky to build even simple workflows at first because there's so much you _could_ do to make a workflow, so they offer those additional, if ill-used, options all the time. And, over time, we do end up using some of those more complex options.

Cons:

In order to avoid reinventing the wheel, Novotx went for a solution that consumed other products to get stuff done. It can use ArcGIS Server, ArcGIS Enterprise, ArcGIS.com, and uses Geocortex Essentials, Reporting, and Workflows to do mapping and customized behavior. As a natural consequence of this, the administrator has to go to a lot of places to make Elements do stuff. Some stuff is done over here, some is done over there, and yet other stuff is done in this other place. Various UI improvements could be made as well, like which things pop up in other browser tabs versus which things pop up to replace the content I was looking at. Customizing the user experience as an administrator can also be a challenge since it's not all done in one place. And lastly, the word "type" is too frequently and too often for me to full understand what the software wants in parts. Examples in the documentation would be nice. Lastly, there isn't a great way within the administrative side of the software to document what you're doing, why you set things up this way, or record changes. That has to be done in Google Docs, Word, or whatever other word processor your organization uses.

Amanda
Asset Manager in US
Government Administration, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

West Jackson County Utility District one oldest customers

3.0 2 years ago

Comments: Overall when I first started working with Elements XS, I was extremely disappointed but the program is upgrading and increasing capabilities

Pros:

ability to make work orders on in the field

Cons:

Need to improve communication with customer service which is starting to get better

Rick
Enterprise Application Administrator in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Elements XS

5.0 2 years ago

Comments: Novotx was able to import in our spreadsheet of users and other data that we had from previous programs. We first started using ElementsXS for our utility locates (811). Using Elements has helped with this since we are able to see where the locates are needed on the map and it sends the results back to the 811 processing company. We are able to get a visual view of how our hydrant maintenance is going, since completing tasks in Elements can update an attribute in my GIS map that will change the color of the hydrant. So this provides managers a way to visually see what has and hasn't been done without having to go individually through each task. I was able to create GIS related dashboard reports that are accessed in Elements that display feature counts and water and sewer line mileage so that users don't have to go get that information from a different web page. Users can stay in the Elements interface to access almost all of the information they need.

Pros:

It is highly customizable and easy to use. Mapping of open tasks is really useful. Being able to update GIS feature attributes when tasks are completed is awesome to save, for example, the last flush date and chlorine residual of a hydrant, so this can be displayed when they click on the hydrant on the map. I like being able to create custom workflows and forms so the tasks can be processed exactly how we want.

Cons:

This isn't really a con of the product, because all software is unfamiliar when you first get it, but there is a learning curve if you want to create custom workflows for the tasks on your own. Novotx can train someone for this and if you have an employee with some programming knowledge then it would be easier, but not entirely necessary, to train.

Sam
Public Works Director in US
Government Administration, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

More than just Asset Mangement

5.0 2 years ago

Comments: Now that we have a easily accesible platfomrm that employees that share information, document work, and have work order histories at their fingertips , emplyees are more efficient and confident. We are looking to incorporate Recreation into Elements.

Pros:

Elements is extremely customizable. It is desinged to work with your existing processes and make them more efficient.

Cons:

In the COVID world, timelines are stretched due to unforeseen reasons. We would have liket the implementation completed sooner, but we are understanding of the changes of the timeline and are happy with the finished product.