Who Uses SendGrid?
Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use SendGrid.
What Is SendGrid?
Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program.
In addition to our award-winning API, SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.
SendGrid Details
Twilio
https://www.twilio.com
Founded 2008
SendGrid pricing overview
See pricing plansSendGrid has a free version and offers a free trial. SendGrid paid version starts at USD 14.95/month.
Starting Price
USD 14.95/month See pricing details
Pricing Details
Free Plan: up to 100 emails per day. Paid plans available beginning at $14.95/mo.
Free Version
Yes
Free Trial
Yes, get a free trial
SendGrid deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- iPhone (Mobile)
Training
- Webinars
- Documentation
- Videos
SendGrid Features
Email Management Software
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Auto-Responders
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Click Tracking
- Contact Database
- Contact Management
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Templates
- Data Recovery
- Drag & Drop
- Drip Campaigns
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Inbox Management
- Monitoring
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management
- Social Media Integration
- Spam Blocker
- Subscription Management
- Template Management
- Third Party Integrations
- Whitelisting/Blacklisting
- Workflow Management
Email Marketing Software
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Auto-Responders
- CAN SPAM Compliance
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Contact Database
- Contact Management
- Customer Segmentation
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Templates
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Analytics
- Event Triggered Actions
- Image Library
- Landing Pages/Web Forms
- Lead Capture
- List Management
- Mailing List Management
- Mobile Optimized Emails
- Multi-Campaign
- Multi-Channel Marketing
- Real Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Spam Blocker
- Subscriber Management
- Subscription Management
- Template Management
- Third Party Integrations
- WYSIWYG Editor
- Web Forms
Email Tracking Software
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- Automated Scheduling
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Contact Database
- Contact Management
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Delivery Tracking
- Drag & Drop
- Drip Campaigns
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Analytics
- Event Triggered Actions
- Geolocation
- Heatmaps
- Location Tracking
- Mailing List Management
- Monitoring
- Multi-Campaign
- Preview Functionality
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reminders
- Reporting & Statistics
- Subscription Management
- Team Management
- Template Management
- Third Party Integrations
- Workflow Management
Email Validation Tools
- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Anti Spam
- Bounce Rate Analysis
- Bulk Email Verification
- Bulk Send
- CRM
- Campaign Segmentation
- Catch-all Server Detection
- Compliance Management
- Contact Database
- Contact Management
- Customer Database
- Data Capture and Transfer
- Data Import/Export
- Data Verification
- Delivery Tracking
- Disposable Email Detection
- Domain Check
- Drag & Drop
- Drip Campaigns
- Duplicate Detection
- Email Address Extraction
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- File Transfer
- Fraud Detection
- Lead Management
- Mailing List Management
- Monitoring
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Recipient Validation
- Reporting & Statistics
- Secure Data Storage
- Single Email Verification
- Spam Analysis
- Spam Blocker
- Spam Detection
- Subscription Management
- Syntax Check
- Third Party Integrations
- Unsubscribe Database
Transactional Email Software
- A/B Testing
- API
- Activity Tracking
- Auto-Responders
- Behavior Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Contact Database
- Contact Management
- Content Management
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Templates
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Analytics
- Event Triggered Actions
- Geolocation
- List Management
- Mobile Access
- Monitoring
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Spam Blocker
- Subscription Management
- Template Management
- Third Party Integrations
- Unsubscribe Database
- WYSIWYG Editor
- Workflow Management
SendGrid Alternatives
More SendGrid alternatives
SendGrid Reviews
Read all reviewsOverall rating
Average score
Oscar C.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/05/2019
"The best mail service provider for marketing and transactional emails."
Comments: I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.
Pros:
1. Have AB Testing enable.
2. Manage unsubscribe emails.
3. Easy to Integrate via API or SMTP.
4. Email Reputation indicator.
5.Full detailed report. You can see if the email it's blocked, bounced or delivered.
6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)
Cons: Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.
- Reviewer Source
- Reviewed on 20/05/2019
Andrew B.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/08/2020
"Great for easy bulk email sending"
Comments: Sending emails without having to manually manage and handhold them through the process.
Pros: Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.
Cons: Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.
- Reviewer Source
- Reviewed on 31/08/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support3 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 25/02/2021
"SendGrid gets emails delivered to the inbox!"
Comments: A good experience and we will continue to use, must easier to setup than other competitors.
Pros: SendGrid is a great solution for sending emails that must arrive in the users inbox. We use SendGrid
Cons: Abuse and Spam reports were a little confusing to begin with but we found a solution to that to keep our email lists clean and delivery rates high.
- Reviewer Source
- Source: GetApp
- Reviewed on 25/02/2021
Pedro G.
-
Overall Rating1 /5
-
Ease of Use2 /5
-
Features & Functionality1 /5
-
Customer Support1 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 06/07/2020
"The worst customer support ever"
Comments:
I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all.
Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply.
Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!
Terrible support, the worst so far, cant even cancel and get a refund =/
Pros:
Free trial
easy api integration
cheap and good user interface
Cons:
terrible support
expensive
hard to talk to someone
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 06/07/2020
Mohammad iqbal K.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 01/02/2021
"Send Grid - Review"
Comments: I am benefiting by using Send Grid for sending email alerts to the users of our applications via email for their preferred choices of information. The overall experience with Send Grid is great in technicalities and features however seeks improvement in response time by customer services.
Pros: A free plan is the most attractive thing they offer. Their free plan is for life long tenure. It is easy to integrate the Send Grid with almost any software. It offers a choice to integrate using their API or connect through SMTP. Their dashboard and reports are very detailed.
Cons: It seeks improvement in multiple areas like customer services, business intelligence and error messages. There user interface also confuses sometime.
- Reviewer Source
- Reviewed on 01/02/2021
