--- description: Learn more about Autotask PSA price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.com.au/software/1004024/autotask-psa Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/1004024/autotask-psa?page=2) > Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 155 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - Backup and Recovery - Billing & Invoicing - CRM - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Support - Dashboard - Document Management - IT Asset Management - IT Asset Tracking - IT Reporting - Incident Management - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Maintenance Scheduling - Performance Metrics - Problem Management - Project Management - Real-Time Notifications - Remote Monitoring & Management - Reporting & Statistics - Resource Management - Scheduling - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Vendor Management - Workflow Management ## Integrations (36 total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) ## Related Categories - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) - [MSP Software](https://www.capterra.com.au/directory/30921/msp/software) - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) - [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software) - [Business Management Software](https://www.capterra.com.au/directory/30532/business-management/software) ## Alternatives 1. 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These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. > > **Cons**: It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. ----- ### "A Reliable and Well-Integrated PSA for MSPs" — 4.0/5 > **Denuka** | *3 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment. > > **Cons**: What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself. > > My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly. ----- ### "Just starting out with Autotask" — 4.0/5 > **Graeme** | *27 October 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: One stop shop for business management. > > **Cons**: Complicated to learn. Z > > Just starting out it’s massive product or come to grips with and can be difficult for new hires to understand and learn. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Cons**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "AutoTask PSA | 4 Year Veteran" — 3.0/5 > **Harrison** | *24 November 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. > > **Cons**: I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. > > I used it for about 4 years with success. I think its pretty built out but there are some major features missing. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.au/software/1004024/autotask-psa?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1004024/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data