The Mortgage Office Reviews

Complete & Powerful Software Program with add on Modules giving you options to expand your services.

Pros:

The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.

Cons:

I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.

Way to go TMO!!!!!!

Comments: I highly recommend The Mortgage Company software, switching from the desktop version to the online has been the best option. I highly recommend this software!

Pros:

Using The Mortgage Office software makes our job easier and efficient in many ways. The software helps us keep track on everything we do. The support team goes above and beyond offering so much support to help us solve any issue we have.

Cons:

As of now I don't have any cons to say, TMO is works hard every day to make customers happy with better upgrades and helpful updates.

Great Product / Weak Service

Comments: The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars.

Pros:

Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it.

Cons:

IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE.

The Mortgage Office Seminar Review

Comments: Overall, The Mortgage Office was a great experience and I'm glad I made the trip over to learn more about the program.

Pros:

Easy seminar to follow along with and having it be interactive was very helpful.

Cons:

Everyone uses TMO for different reasons so not all the information given was valuable to me.

TMO Review

Comments: Good, have had great support from ABS Customer Support when needed. Most often hear back within the same day to help trouble shoot. Screen shots are often sent for easier review and answering our processing questions.

Pros:

Ease of payoff and payment processing.

Cons:

Impound Analysis has been the most challenging, as tax payments were due same time as our files have been moved over into TMO. New and updated instructions have been received along with online training.

The Mortgage Office Review

Comments: I have been very pleased with the upgrade to TMO Pro. Wish we upgraded sooner! It's so much faster!

Pros:

TMO is easy to use and easy to understand. I like that you can create your own customized documents. If you run into an issue, you can simply email the support team who is always quick to respond and solve your problems. The TMO support team is amazing, they are very professional and are always available to help.

Cons:

I don't have any cons about this software.

One Stop Shop

Pros:

TMO is easy to use and easy to understand. It is a very complex system that allows us to do many things like take payments, manage our bank loans, cut checks and plenty of more tasks that are useful in our workplace. If we run into an issue, we simply email the support team who is always quick to respond and solve our problems. The TMO support team is amazing, they are very professional and are problem solvers!

Cons:

Like any new system, it took time to understand TMO and be able to use it to its full capability, but once I got the hang of it, I could not be happier with this software. When I have spare time, I like to look around in the different tabs of TMO to find different reports or functions that could be helpful to the company; there are so many ways to utilize TMO, the possibilities are endless.

Great company

Comments: Their software makes my job alot easier! They are fantastic.

Pros:

The product is very user friendly, the customer service has always been great. they work to get any issues resolved right away and their staff is super friendly.

Cons:

I have nothing negative to say about them.

Awesome software very useful

Comments: Good software. Will highly recommend this software for any data management needs. Thank you!

Pros:

Very user friendly and good to use. Can keep track of all needed information in one place.

Cons:

Needs a little adjustments. Overall a good tool.

TMO review

Comments: overall, everyone I have had to deal with is professional and helpful.

Pros:

The software is easy to use, and the customer service is outstanding. I can always reach our support team when needed.

Cons:

I have not had anything worth noting here.

Overall great and helpful

Pros:

Glenn and Xavier are knowledgeable and understand how our company works. Any issue that we have encountered has been resolved. It is awesome to know there is always a solution.

Cons:

A great way to improve though, is to provide more training to employees or having a second set of eyes approve their guidance before creating a bigger problem on the system. When we encountered this problem it was still resolved.

Portfolio management is a piece of cake!

Comments: Managing the borrower pool is a piece of cake when using TMO, so I would highly recommend this software to others.

Pros:

The Mortgage Office has it all: dynamic modules, customazible grids, easy reporting system.

Cons:

Their support time of response sometimes can take up to 48 hours.

Best money spent

Comments: It has been wonderful for many years. I came from a company that had the software in 83, when I started my own I choose the same software in 85.

Pros:

We are able to do the work of two employees with just one. Less money by far.

Cons:

Very little. I have been working with this software since 1983.

Overall Experience Using Loan Office Software

Comments: So far there is nothing. Loan office software is great to use. Thank you!

Pros:

Loan Software easy to use and I highly recommend to other financing companies. Thank you!

Cons:

For my experience is not difficult to use. Thank you!

Trilend

Pros:

Loan Origination and Loan Servicing is very helpful and useful for our business. It tracks and manages the loans and mortgages very well.

Cons:

Despite the fact that I'm still using the Desktop version, I think some of the naming should be a little more easy/simple for the reader to find certain options.

Top-knotch product

Comments: It's been spectacular.

Pros:

It's a great platform. What I like most is the developers are constantly making valuable improvements to the software. When new releases are launched, all involved are excited to see the new features. We've seen the software evolve in the last 10 years and it is now just as good, if not better than the most expensive products available. As a loan servicing company, we've seen data arrive from other servicers who utilize different software providers and we can quickly distinguish that TMO is a far superior product. We also utilize a lot of custom SQL scripts that make large edits extremely easy to do. The escrow module is second to none.

Cons:

There is a small learning curve and it did take us some behind-the-scenes SQL customizations to accomplish our goals. I have nothing negative to say, it's truly the best.

Director Of Community Development Liaison

Comments: I love tmo the portal its easy to use with making payment with ach. debit or credit, Everything is needed in the portal with history, messages, servicing, tax forms if needed if not you can email the servicer you're with if needed help. Its very easy to use and a great software.

Pros:

Its very easy to use, If help is needed there's videos if you need to learn about anything, Its easy to make a payment or view clients information, If you need to reach out there's an email contact them and will help you fast.

Cons:

i wish the portal has a way to show the exact payoff amount because clients always payoff what ever number they see in the portal and expect its that.

You Won't Regret Getting This Software

Comments: I have been using the software for 4 months now and at this time, I'm fully operational and I can call myself an "advanced" user. My success of using this software is due largely to [SENSITIVE CONTENT]. These two technical support staff have been so patient with me and had supported me throughout the bad times when I mess up things in the software or ask stupid questions. They made me a better user of the software so that I can get the most out of all the features.

Pros:

Software is easy to use and technical support is second to none. Fast technical support response and each support staff is patient and understanding. I love the follow up after the support team assisted me with a problem to ensure that I'm operating smoothly and that my problem was solved. This is one software where I can customize my own documents with my own customize fields which make this work for me. Love the statement generation feature. I also love the fact that my other colleagues can view loan details without having me generating or summarizing the loan details for them. The many features offered by the software save me time and allow me to spend the time on other matters.

Cons:

I have nothing bad to say about this software.

Mortgage office review

Pros:

OVERALL EASE OF USE. So many features.

Cons:

unfortunately, we were sold the origination module and were not aware that it won't work for us. we tried to get a refund but were told we signed a contract. was a very expensive mistake.

TMO is a life saver

Comments: overall I find TMO extremely useful. If there are any glitches i know that the team and support staff are there to help and have proven to be effective

Pros:

Ease of use, report management and production customization - able to tailor to fit specific needs.

Cons:

We are currently using the access version with nearly two decades of information - we have been experiencing laggy performance at time

Great Product for what is was designed for!

Pros:

Once you get a handle on the product, it is very easy to use and navigate. Lots of helpful reports and tips and tricks to making loan servicing a lot simpler.

Cons:

I do feel as though it takes a little time to get a handle on how to use and navigate the program. Especially if you're just getting your feet wet in this type of programming or industry.

Robust loan servicing package with institutional scalability

Comments: 1: We have found TMO to be highly functional. TMO performs core loan servicing very well. The development team has a deep understanding of the private lending business. The learning curve is steep, so I recommend the 2 day course which is well worth the money you will spend and the time you will save by not doing things incorrectly. The compiled help is a great reference guide for intermediates or advanced users and is well maintained.
2: We have found TMO to be scalable. One of our requirements was deploying the software across multiple physical locations. Although we encountered initial hiccups in set up, these were due to MS Office (MSO) 2010's default security settings (TMO relies upon MSO to create its attachments via mail merge). Once our IT team pinpointed the MSO security settings issue (which was quite intricate and required updating registry keys), we were able to effectively scale to 2 client workstations in 1 physical location pointing back to a SQL server at an off-site data center. The option of upgrading to the SQL version (available as another add-on 'module') gave us the confidence in the beginning when we first purchased the JET (MS Access) version that the software is robust and scalable. Our SQL upgrade and proof of concept across multiple physical locations confirmed the software is robust and scalable, and this area of functionality has performed well for us. The SQL migration tool that ABS provides made the transition fairly seamless.
3: 'Sustainable' means the software should have a long shelf life and be upgraded on a regular basis. In our 3 years there have been numerous upgrades although some were unfortunately forced, and I can't recall much new functionality being added ' most of the updates were patches or new functionality for Loan Origination or other modules we were not using. However, the platform has been around (and augmented) for 30+ years.
In summary, I think the software is robust and powerful, and I give the software development team top marks in creating and maintaining an excellent product. Also AJ Poulin their VP of Sales is a pleasure to deal with, is well respected in and has deep roots in the private lending industry, and has a lot of integrity.

Surprisingly Impressed

Comments: I am rarely impressed with new application specific software, most of the time the developer has not considered the many facets and nuances of the industry or its participant's workflows and as a result has a generic product that is 80% effective. After exhaustive searching, demonstrations, and trial periods, The Mortgage Office was the most logical choice for us. I have been through many enterprise software Implementations, and all of them were time-consuming and frustrating, I can say The Mortgage Office is easier than most. Support is knowledgeable and responsive. There are many customizable features which is great; but also takes some time getting familiar with them all to make it operate the way you want. Overall we have been very happy with the results, our servicing time has decreased by more than 50% and at the same time accuracy has improved.

Pros:

Great Customer Support, Reliable, Accurate

Cons:

Customized reports are difficult, no cloud-based option

Loan Servicing Specialist

Comments: My experience with Mortgage office has been good.

Pros:

Easy to use and get reporting when you get the system set up .

Cons:

Having to set up templates and custom letters .

TMO Review

Comments: Our experience has been overwhelmingly positive with TMO. I have recommended the software to several organizations in our space.

Pros:

I have been using TMO for several years. The ability to do so many things with so few clicks of the mouse is great. When it comes to loan originations, servicing or mortgage pools nothing beats TMO.

Cons:

The cons of TMO are that there are some simple things that could be updated but sometimes it takes them a while to make the change. I am sure this is true with all software.