SalonBiz Reviews

We have had a wonderful overall experience with Spabiz since day 1.

Pros:

The software is extremely user friendly and easy to navigate. Support with technical questions, reporting, etc...is always top notch.

Cons:

It would be nice to have more customizing options. Altering standings vs deleting all and starting over. Email and text communications with guests outside of just confirmations.

SBIZ Review 2024

Comments: overall, 7 out of 10
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Customer service only answers text - that is an issue when you need emails answered

Pros:

How it looks - drop and drag - reports - stylist app

Cons:

Inventory features - no HR features - a bit confusing to find what you need at times

Great Software...If They Fix the Glitches

Comments: It's "okay". I feel like there has to be something out there that has fewer glitches and better support during the hours we may need it. We are open for three hours before they even open.

Pros:

I love the reports, it allows me to see what's going on in my business.

Cons:

- I was expecting premium service as I was told this was premium software. - The system has went down several times in the past 2.5 years we have been using it. - Service providers often don't get their notifications. - Support is lacking, especially for us on the east coast. - Can't call to get "real time" support. If you do get someone on the phone, they are usually very polite though. - Takes forever for them to get back to you and when they do, they want you to do more work. Give them "more examples of the problem". - As a Canadian client, I don't like paying in US$ as it fluctuates. Honestly, I wouldn't even mind that so much if we didn't have so many little problems. - At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!!

Salon / Spa Biz

Comments: I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.

Pros:

It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

Cons:

With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

Ultimate Salon

Comments: Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going...

Pros:

It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.

Cons:

Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support

Review of changes & upgrades of Salon Biz

Pros:

integrates with AVEDA reports and supports the functions in our business

Cons:

recent upgrades have been hard to navigate & system runs slow or crashes

Salon Biz Makes Running My Spa Easy

Comments: I enjoy using SalonBiz and will continue to use it. I do still feel the price is a tad high but as stated above if you can fit it in your budget as a small business owner I highly reccommend.

Pros:

Easy to navigate. Organizated client base with appointments and reminders. Its mobile so you can check on your business while you're running errands. Helps me understand my expenses better.

Cons:

The price is quite high but its worth it if you're able to squeeze in your budget.

Not the easiest to use

Comments: The software needs improvement for mobile use, great for bigger companies not the best for smaller salons. Customer Service is the worst, customer satisfaction is not guaranteed with manager.

Pros:

Different functionalities, great for reports.

Cons:

Mobile use is not the easiest for users.

Salonbiz pros and cons

Comments: it's okay. needs more improvement, salonbiz staff should be able to help easily without creating a ticket

Pros:

pros, easy to use common sense easy to make transactions

Cons:

everytime salonbiz updates there always a glitches,

Not terrible but not the best

Comments: Overall it is a good software to use with it's different pros and cons. I like that it is an easy system to learn and easy screens to navigate through.

Pros:

It is easy to navigate through the software and the picture icons are a nice bonus. If you don't know what the icon means just hover your mouse over it and it says the name of the icon/what or does. I personally think that is helpful as pictures are easier on the eyes.

Cons:

Does not allow you to move appointments around with ease as I normally have to go out of the appointment and then go back in to edit it again. You are also no longer able to call salonbiz and have them reopen it when there is a ticket error. Therefore, it should allow us to edit tickets right away without having to contact someone.

A Critical Failure in Quality and Reliability

Comments: In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.

Pros:

Integration with Aveda+ Rewards and ability to customize aesthetics.

Cons:

Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints

SalonBiz upgrades have made booking a breeze!

Comments: Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch!

Pros:

The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer!

Cons:

Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day.

Our experience is great having customer support at our finger tips 24/7!

Pros:

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Cons:

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

LOVE SalonBiz!

Comments: I HAVE NOTHING BUT LOVE for PEOPLE BEHIND SalonBiz! I have never meet any of them face to face but everyone that I have every encountered has been WONDERFUL!

Pros:

The CUSTOMER SERVICE/SUPPORT is the BEST hands down! Whenever I have an issue personally with something or not remembering how to do something they never fail to BE KIND, UNDERSTANDING, PATIENCE, EASY TO UNDERSTAND AND COMMUNICATE WITH and that is just a little of what I LOVE about SalonBiz

Cons:

That it is a computer program...I am 58 and not very computer savvy but SalonBiz has been so easy for me and the stylist, I wonder why we did not start using it earlier than we did

SalonBiz Review

Comments: Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies.

Pros:

Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.

Cons:

1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing

Pretty good with a bit of room for improvement

Comments: In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors

Pros:

It syncs with Aveda and fairly easy to use and teach new users

Cons:

The online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same

Be Cherished Salon

Comments: I appreciate the customer service. sometimes it is a challenge to get through or if we have issues during non salonbiz hours we are in a bind. Especially being on the West Coast!

Pros:

i like that it is integrated with AVEDA for the products and ordering. it makes our world of business so much easier

Cons:

i dont like how the reports print when exported. They tend to cut off the end of the page or it is too small to read. We have the same issues when we print the travelers. I understand the idea is to save paper but there are times we have to print them and it is extremely frustrating. on the old desk top salon biz we did NOT have these issues

Outdated Salon Software

Comments: I've been working with SalonBiz on and off for almost ten years. Although it's easy to use it is definitely time for an update.

Pros:

SalonBiz is easy to use, once you know what you're doing...

Cons:

It is very outdated, definitely could use a facelift to make use and appearance easier.

Salon + Spa user

Comments: Very good! Support is excellant

Pros:

I LOVE the integration with Aveda, Aveda+ Rewards!

Cons:

Lots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry.

Rebecca

Pros:

Accessibility is nice to have when looking at schedules.

Cons:

Freezes a lot and times out when your in the middle of doing something, does not save it. It is hard to get a hold of technician support.

Great Salon Product- but must have patience

Comments: We stay really organized. There are a lot of great features like being able to put a clients birthday in their file.

Pros:

I love the format of the program. It’s easy to learn how to use and there a lot of great features to help your salon run smoothly.

Cons:

Technical support is a joke. Half the time SalonBiz tech supports blame issues on internet or Aveda Pure Privilege

SalonBiz Review

Comments: I love that SalonBiz is integrated with Aveda which makes ordering easy

Pros:

I really like the new updates such as moving appointments, creating waitlists and customizing employee schedules.

Cons:

I do not like that there is not a two way texting option

Decent Software

Pros:

Salonbiz was extremely user friendly and easy to teach to new hires.

Cons:

The system would continuously crash. Customer support was very helpful but after a while it became redundant.

Oliver’s hair salon

Comments: Support is excellent. The apps can use some work but I know those are changes that are being made, overall I love using SalonBiz for our salon.

Pros:

SalonBiz is very user friendly, I appreciate the support and knowledge that everyone has when I am needed assistance.

Cons:

Apps are needing work, those are being worked on.

SalonBiz

Comments: My overall experience has been great, I love that I am able to book my clients and suites with ease.

Pros:

I like that I am able to book appointments with clients, as well as find a suite if I am out of town and need a place to work.

Cons:

I dislike nothing about the software it has helped me for over 2+ years now and I have not had any issues.