--- description: Learn more about SoftExpert Suite price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SoftExpert Suite Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/30010/business-process-management/software) > [SoftExpert Suite](/software/91596/softexpert-bpm) # SoftExpert Suite Canonical: https://www.capterra.com.au/software/91596/softexpert-bpm Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/91596/softexpert-bpm?page=2) > SoftExpert Suite is the most complete modular platform to solve the main relational challenges in organizational management. > > Verdict: Rated **4.6/5** by 83 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SoftExpert Suite? Companies looking to maximize effectiveness and performance. Through its friendly, modular and intuitive interface, the solution is suitable for any department and segment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 83 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SoftExpert - **Founded**: 1995 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Please contact SoftExpert for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, Catalan, English, European Portuguese, Finnish, French, German, Italian, Japanese, Polish, Romanian, Russian, Slovak, Spanish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Approval Process Control - Assessment Management - Asset Tracking - Audit Management - Business Process Automation - Collaboration Tools - Compliance Management - Dashboard - Depreciation Management - Document Capture - Document Coding & Control - Document Storage - Drag & Drop - Electronic Signature - Employee Management - Feedback Management - File Sharing - Forms Management - Full Text Search - Goal Setting/Tracking - Graphical Workflow Editor - Idea Ranking - Ideation - KPI Monitoring - Knowledge Management - Lifecycle Management - Maintenance Management - Maintenance Scheduling - No-Code - Onboarding - Performance Metrics - Policy Management - Process Modeling & Designing - Project Management - Project Planning/Scheduling - Quality Control - Real-Time Monitoring - Release Management - Reporting/Project Tracking - Response Management - Risk Analysis - Risk Assessment - Risk Management - Support Ticket Management - Sustainability Management - Ticket Management - Vendor Payment - Workflow Configuration - Workflow Management ... and 49 more features ## Integrations (1 total) - Amazon S3 ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software) ## Related Categories - [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software) - [Workflow Management Software](https://www.capterra.com.au/directory/30091/workflow-management/software) - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) - [HR Software](https://www.capterra.com.au/directory/5/human-resource/software) - [Innovation Management Software](https://www.capterra.com.au/directory/31013/innovation/software) ## Alternatives 1. [Scrut Automation](https://www.capterra.com.au/software/1052809/scrut) — 4.9/5 (138 reviews) 2. [Hyperproof](https://www.capterra.com.au/software/202536/hyperproof) — 4.8/5 (104 reviews) 3. [AuditBoard](https://www.capterra.com.au/software/148230/soxhub) — 4.7/5 (414 reviews) 4. [Onspring](https://www.capterra.com.au/software/138931/audit-software) — 4.8/5 (105 reviews) 5. [Sprinto](https://www.capterra.com.au/software/1020704/sprinto) — 4.7/5 (86 reviews) ## Reviews ### "Brazilian ITSM software tool with many features." — 4.0/5 > **Ludwig** | *12 September 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Software suite where each module delivers many capabilities. I was mainly looking for an ITSM solution, but the wealth inside the complete SoftExpert product Suite is worth to try it out. Unfortunately at the end of our procedure we selected another ITSM tool from MSM which is more specialized and a less general solution than SoftExpert. In the case you need more than just ITSM, look at SoftExpert. > > **Cons**: Modules in the suite should be better integrated into each other, but this is not really a disadvantage because each module has its own features. > > It's amazing but Brazil has a very good software company SoftExpert which delivers a suite of products for all types of software issues in a company. I mainly looked at the ITSM part and less at the other parts, but they really offer a lot of functionality. ----- ### "Gestión integral de SOFT" — 5.0/5 > **MAGALY** | *30 September 2024* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: La integración de los componentes entre si > > **Cons**: Algunos procesos se hacen complejos, como la creación de riesgos, exige muchos datos de captura que no son tan necesarios en metodologías simples > > Es una suite bastante completa que permite generar sincronización de áreas y datos de mucho valor ----- ### "Produto que integra diversas soluções e atende níveis de complexidades de modelos de negócios" — 5.0/5 > **Ronaldo** | *27 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Conseguir integrar as diversas atividades da companhia num único sistema e conseguir atender ao nível de complexidade da organização. > > **Cons**: Há alguns recursos do módulo de formulários e tabelas e do módulo de Incidentes e problemas que poderiam ser melhorados facilitando a usuabilidade. > > Utilizamos hoje o sistema para a Gestão da Qualidade, e o sistema possui uma ótima flexibilidade de atender a complexidade da organização; apesar de algumas funcionalidades precisarem de uma repaginada para facilitar a usuabilidade do usuário na ponta. Mas é um sistema que vem atendendo as nossas expecitativas. ----- ### "Sistema de gestión con Se Suite" — 5.0/5 > **Alejandra** | *26 September 2023* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Pude contemplar la mejora de los procesos en la implementación y gestionar todos los alcances requeridos para el control de mi sistema, evidenciando un cambio positivo en el manejo de la información de nuestros sistema de gestión. Además me brinda una interfaz amigable para el uso. > > **Cons**: El sistema de seguridad es tan cerrado/ seguro que la administración externa documental, exportar datos genera un método tedioso de uso. El sistema de reportaría ( Analytics) es muy "cuadrado". > > Esta herramienta ha permito modernizar el sistema de gestión documental a la vez de facilitar la administración del sistema al generar una visión macro de todos los procesos implementados, además que brinda la oportunidad de automatizar e integrar muchos procesos del negocio. ----- ### "Muitos recursos e modelador de processos excelente, porém precisa melhorar em UX" — 4.0/5 > **Verified Reviewer** | *2 May 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: O modelador de BPM é muito prático e relativamente simples de se programar. Além disso possui diversos recursos úteis. Entender o conceito de Formulário x Processo e a forma como esse formulário seguirá no processo facilita basante no desenvolvimento pelo modelador. O desenvolvimento de fluxos automatizados (respeitando as limitações da plataforma) é indiscutivelmente mais veloz do que o desenvolvimento 'tradicional'. O Formulário (Versão antiga) é muito prático e fácil de utilizar e configurar e o acompanhamento de tarefas é prático e centralizado. As integrações com API REST e SOAP são bem fáceis de configurar e também de monitorar. Por fim, a ferramenta apresenta muita versatilidade no que diz respeito a analytics que acompanhado de uma documentação bem completa pode ser uma ferramenta poderosa para a criação de análises visando o acompanhamento da saúde dos processos. > > **Cons**: O excesso de recursos acaba sendo um complicador as vezes, principalmente para o usuário final. A execução das tarefas apesar de centralizada gera confusão entre os usuários finais. O Excesso de recursos, informações e componentes interfere na experiência do usuário, que muitas vezes se perde para buscar o que procura. Esta dificuldade aumenta proporcionalmente ao número de componentes adquirido. Apesar de integrar com facilidade utilizando APIs, não é possível tratar o retorno das mesmas por completo, o que pode afetar a experiência do usuário final. Por fim, o excesso de janelas abertas acaba também impactando o uso da ferramenta. Muitas vezes o usuário se perde devido ao alto volume de janelas abertas.Resumindo, os pontos contras em geral são relacionados a UX e navegabilidade. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/91596/softexpert-bpm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/91596/softexpert-bpm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data