Top Echelon Reviews

Why you should consider Top Echelon

Comments: My overall experience has been wonderful and has made my job of quickly locating candidates in the system very timely and with ease because of how their software is structured. I use it everyday, for every search.

Pros:

What I like most about their software is how easy it is to search for candidates, input candidates, communicate with them and clients and how all the information is stored in the system. I also LOVE their help desk. Always responds quickly and with the correct information the first time.

Cons:

I feel the search features could be more robust.

Top Echelon User Review

Comments: The experience with Top Echelon is over quite a number of years, 5 days/week and 6-8 hours on the system. There have been a few times something went down or there was a glitch, but they addressed it right away and we all moved on.

Pros:

I like Top Echelon for the ease of use, that they are always adding more value to the platform in how to source, how to contact candidates or clients, ease of posting jobs, add on to get the jobs out on other job sites, multiple ways to go about a task, quick and efficient customer service people who always have the answer, training resources, and webinars to help me be better at my job.

Cons:

I do not have any issues with Top Echelon.

New Platform is Extremely Difficult to Navigate

Comments: The only reason I'm still with Big Biller is, despite the awkward, and user unfriendly interface in the new platform, moving to another service is out of the question during this Covid-19 pandemic where business is down 30%. Our bandwidth, as a small company, for non revenue generating projects has to be kept to a minimum. The customer support is great but software layout and design should be intuitive and not require so many calls to support to begin with. I remain hopefully BB will work out the kinks. I pay $15,000 a year for Linkedin Recruiter so money is not the deciding factor, ease of use is. Originally Big Biller had the friendliest customer support and simple layout and that was the deciding factor. Not cost alone

Pros:

Great customer support and easy to reach by phone or online chat.

Cons:

The new version of Big biller has set me back 20 years in my productivity. I actually go out of my way to use Outlook and avoid the new BB cumbersome, user-unfriendly interfacte. The 'running man" (we call him 'burning man' icon offers no clue as to what menu lies underneath. The 'hot list' icon looks like a poop emoji and I had to have someone explain this to me. Too many lengthy menus that open, vanish, disappear, are difficult to find once they are minimized, etc. I'm advanced with computers and can design basic code and find this new platform roll out very dissapointing.

Highly Recommend Top Echelon

Comments: My overall experience with Top Echelon is excellent. Again - I am very happy with the product as well as the Customer Service they provide.

Pros:

Overall, I've got to say, Top Echelon is a solid and dependable choice for anyone needing to step up their recruiting game. I'd definitely recommend it to any recruiting firm that's serious about making their recruiting process smoother and more effective. It's super easy to use, packed with powerful tools to keep your day organized, and they're always adding cool new features. If you're looking to recruit the best talent without the hassle, Top Echelon is a fantastic choice.

Cons:

I honestly don't have any negative things to say about Top Echelon. I really do like the product.

Strongly Recommend Top Echelon - Cost Effective and Easy to Implement

Comments: I used Top Echelon/Big Biller years ago when I started out as an independent recruiter. Their product was the most cost effective, customizable, multi function product then and now. I would not think of using another product as an independent recruiter.

Pros:

I absolutely love that I can manage my full desk, job postings, candidate tracking, client tracking all in one place. The customer service is wonderful, you can customize fields, and they offer a split network program that allows you to collaborate with trusted partners.

Cons:

The only con I have is that I did not implement the product sooner.

Recommend the Software

Comments: I have been using Top Echelon for over 10 years and appreciate all the hard work the developers put into the software and gearing it toward small recruiting agencies. It is super easy to use, and I love that it keeps me so organized.

Pros:

Over the years, Top Echelon has been super easy to use, and I appreciate all the recent updates. It has made my recruiting 10x faster and kept me very organized.

Cons:

Can't think of anything in particular. Everything has been great.

How to Maximize TEN service

Comments: I have no way to search for candidates listed from other recruiting companies' jobs.
That is what pinched me on doing porfitable business. I jsut retired from my company but the last 1 1/2 years were tough,

Pros:

I learned to hard way that just posting jobs on TEN is only part of the solution. Results from recruiter company initially high but the quality of candidates was low as they just hand the candidate apply to the job and sent to me. Have figured out how to do candidate searches for other recruiters who have posted jobs.

Cons:

The searchers for candidates from the other recruiters doesn't work. I can't tell for what the candidates experience is for me jobs and that message I do send never get answered.

Top Echelon is a great platform for For agency recruiters and executive search consultants

Comments: As I stated, I really like this platform. It is by Recruiters for Recruiters and it shows!

Pros:

•A Very strong ATS •A fully functioning CRM •Great Sourcing Tools and Job Posting abilities •Strong Reporting tools •Great Careers Page addon •Texting and SMS abilities •Email tracking •Social Network Integrations •Google Chrome add-on •A.I. Job Description writing tools •Stellar Support and Training •A VERY DOABLE PRICE POINT!!!

Cons:

I really don't have any issues with this platform. Maybe one day the ability to scroll right and left to go back and forth in open profiles on a list....It is possible for applicants for individual job posts.

What a great Recruiting tool

Comments: We are very happy with Top Echelon and will continue to use this product.

Pros:

The user experience is very easy to learn and setup.

Cons:

The parser could be more robust and for some reason my extensions that highlight words does not come through very well. But the extensions do work on the resume widget, so that is a plus, i just wish they showed up better on the screen.

My Review Top Echelon BigBiller

Pros:

Easy to use ... excellent customer support

Cons:

I'm not really sure ... I think there are some aspects that could be a little more sophisticated, but that might make it more complicated too and I like how easy it is to navigate

Big Biller is extremely user-friendly and reliable

Comments: One goal I have it to become paperless. Big Biller is helping me achieve a large part of that goal.

Pros:

The search features for candidates and targeted markets are very reliable. The Hot List features allow you to create a system within a system and customize the system for your own use regardless of industry. One of my favorite features is the ability to use "Open Activities" and schedule a future activity or reminder. The system sends you an email in the future as a reminder for follow-up. How cool is that? Big Biller has the best customer/technical service I have ever experienced! They are there when you need them! Friendly, Helpful and Knowledgeable! This system is very affordable and a value for a smaller recruiting shop.

Cons:

Report functions need to be ramped up a little. I would also like to see some billing and accounting functions built into the system.

Old Reliable

Comments: Overall for the cost effectiveness of the tool, I would highly recommend Big Biller to anyone looking for an effective ATS/CRM.

Pros:

Big Biller is a perfect software with a lot of the basic tools necessary to run an effective business.

Cons:

Would like the email logging function to be more robust, but the work around is not complex and works for us.

Big Biller

Comments: Overall they are great to deal with and the software works very well- Definitely happy with it.

Pros:

Big Biller is easy to use, visually appealing and it does everything I need in my recruiting business. Nothing fancy or complicated but as a single user I really don't need complicated. Great product !

Cons:

Some of the analytics are hard to work , they also don't have everything I am trying to analyze. Certain other little bugs , like when sending an email to a candidate on a Job search- the one job I am trying to send doesnt populate ever and you have to actually manually search for it . One would think that its easy to fix but so far, no...

Big Biller Software

Comments: Big Biller is easy to learn, but more importantly their tech support is fantastic and always there when I have questions. Also I like that they continue to update the software and take recruiter inputs to make it better.

Pros:

I like the pipe lines as I go back to them time after time when I get new job orders. I like that you can parse candidates directly from Linked IN as well as parse multiple resumes at one time.

Cons:

The minor issues I have I passed along to tech support and they were incorporated.

Great Product

Comments: Easy to use. Easy to learn. User friendly.

Pros:

We have used other systems. I like this the best. I did like the feature on another software product we used that made graphs really easy to make and use. For a visual person like myself, that is helpful. But mostly this is an excellent system we will continue to implement.

Cons:

I don't even know. Lack of graph making- which could be user error. Not sure.

Big biller

Comments: It does the job of an ATS system, difficult to find and record metrics. good front end maintenance of records. poor reports, email, and search features

Pros:

email tracking, interaction with linkedin, parsing

Cons:

better search results, saving search results, ability to change the file name on attachments, more choices to email resumes, attachments, datasheet, add defaults to imported data. Better report choices.

Easy to use and easy to customize

Comments: I love Big Biller. I've been using it for years and they do a great job keeping the software simple and intuitive while constantly updating and refreshing the look and functionality.

Pros:

Intuitive Customizable Visually pleasing Reasonably priced Hotlists and pipelines are great to use and productive

Cons:

Sometimes there are too many clicks involved to get the information I need I wish it ran better on Safari and I would like an extension for Safari. I don't like using Chrome. Support is good but I sometimes feel like they push me to a video or article and I would like to speak with someone.

Big Biller as an Applicant Tracking System

Comments: I think Big Biller is an acceptable and more affordable ATS for a smaller/boutique agency overall BUT its search tool for recruiting is POOR for me. Just too many ways a title can be written, spelled, displayed - and if I don't search for it exactly as it's written, it doesnt show up. Even though it offers TAGS to always include job titles/functions, there are too many ways that things can be misspelled and thus not searchable.
Technical support is almost always available and pretty good at describing what I need to do to customize and/or troubleshoot a problem.

Pros:

It's web based so can use it anywhere you have internet connection including mobile devices. It's highly customizable. It offers many template options. Newly offered texting is awesome. Shows trail of all communications - notes, emails and texting. Technical support is pretty good at walking through training and customizations. More affordable than others.

Cons:

It's search tool is not effective for me at all. There are too many ways a job title may be written, spelled, abbreviated, etc. so the results are not good at all. Too many different "tiles" that hold far too much information on front screen, requiring constant clicking across various tiles and levels within the tiles to see information. Too rich in data making it hard to find info I need to see quickly. I have to scroll and click far too often to get to the info I need, if I can find it at all. Too many opportunities to misspell words in the "tags", making searching very often filled with errors or providing poor results. Cannot reparse easily within same resume. Glitches often (maybe because it does rely on internet). Migrating all my data was time consuming and filled with many missing fields and hard to decipher data.

Customer Review - SMB Recruiters

Comments: I have over 30-year experience in recruiting and have used several databases during that time. It is a great ATS but lacks as a CRM/sale process tool. It is complete and thorough and easy to use. It is no overly complex. You use most all of the features. Most records or entries are usually no more than 2 clicks away. The parsing feature is invaluable - just ask us old timers that had to OTC faxed resumes and still correct them by hand. The CRM/sales process is not as efficient as the ATS functions, as this is an ATS. But the new database should have new CRM features. I would like a little better metric report system, but I am not sure why or what would be better, It just not as comfortable as some dashboards that I have used. And some of the features I am sure will be updated I.e. emails - auto-type entry, cut and paste pics and data, integration with calendars, also even VOIP systems. (click on the number to dial).
It is sometimes not as intuitive as it should be but I think most of that is being addressed. Also, I think it should have some accounting info, placement data information, for both full time and temp. Nothing exotic by can be integrated with popular accounting systems. Support and assistance are easily 5 stars, everyone is willing to help one on one. People are reasonably easy to contact. And everyone speaks excellent English and are culturally aware.

Pros:

Ease of use but thorough. Parsing is awesome. Great customer service. Big enough company to fill the needs of a database and support, but not so big that there are barriers to info and exchange of ideas, suggestions or problems

Cons:

Needs some updating on processes - one click instead of 2. Not a very good CRM. the 'note' field does not automatically save. I have seen an hour interviewing a candidate and then go to another record and forgot to save the notes. This really hurts production, efficiency and credibility with clients candidates. Better CRM/Sales pipeline mgt system. Able to select the names in the quick add field of a company record to email a specific person in a campaign. Otherwise, you can't organize by company status (Lead, prospect, account etc) and you have to enter the names manually in a hot list to be emailed.

Pick the Big Biller features that match your business - they're all good!

Comments: I'm in a niche recruiting business which results in many of the same candidates becoming available at the end of projects, so candidates may be considered several times in a relatively short time period. Big Biller's combination of quick delivery of essential information to the screen PLUS providing history made parsing candidate lists much less effort than other tracking systems, and more than once saved us from making a costly candidate proposal error of candidate and employer. The cost was a major consideration but also made easy when compared to similar product - the Cost/Benefit advantage of using BigBiller is quickly apparent. We stopped using BigBiller when our niche narrowed further, but if we return to a more general recruiting practice, I believe we'll simply return to BB without any delay past sign-up.

Pros:

Big Biller's pricing to track candidates intelligently + offer features we MIGHT use made them the best choice of the many candidates we considered.

Cons:

Needs to have a better tutorial to get full use of the rich array of features offered.

I purchased for one reason, but have since used the full spectrum of capability.

Comments: As a boutique retained executive search firm, we find two to three superstars for any given opening. I was looking for a way to give the candidates my search clients do NOT hire visibility into other opportunities throughout my network. When economic times are volatile, I have worked on other recruiter's open positions. When I'm awash in client demand, I know I can count on the other recruiters to help me fill my client's openings.

Pros:

The integration of Big Biller software and the Top Echelon Network capabilities are superior to anything I've ever seen.

Cons:

Sometimes to scroll up or down you can't use the arrow keys or page up / page down. You have to move your cursor to the thin strip at the right of whatever frame you're looking at and click on that narrow, tiny vertical ribbon to scroll up or down.

Service is TOPS!

Comments: 8.5/10 I like your program overall

Pros:

Implementing it and the trainingEasy to work with

Cons:

Hard to get other sites like LinkedIn hooked up to it

Simple and Easy to use

Pros:

The system is simple and easy to use. It is intuitive and let's you use as much or as little as you want. There are no "required fields" that stop you in your tracks.

Cons:

Email responses go to a different platform so you may have to look in more that one place for an email.

Could be better, but is still good

Comments: I feel it is a good product. Like everything it has glitches and things I wish were different.

Pros:

I like the integration with Linked In, ease of emailing a candidate directly from the database.

Cons:

Would like to be able to search EVERY area of the database. When doing a search of the database, I would like to be able to distinguish between a work email or a personal email. Presently you can just select if they have an email. I would like to be able to change or add to files in mass, such as Date of Last contact, etc. I would like the different sections to work better together. Such as if you add a new company to a candidates profile, as their current employer and you attach the company to candidates profile, the company information should transfer over. Currently only the phone number will transfer, the address will not.

One Stop Resource for Solopreneurs in the Recruiting / Staffing space

Comments: Love that when there have been technical glitches, their development teams are able to quickly remedy.

Pros:

Love the Chrome extension (LinkedIn and social pages)

Cons:

The UI isn't terrible pretty, but it gets the job done.