--- description: Learn more about Salesforce Sales Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.com.au/software/61368/salesforce Page: 1 / 752\ Next: [Next page](https://www.capterra.com.au/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18771 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18771 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - AI/Machine Learning - Access Controls/Permissions - Accounting - Auto-Dialer - CRM - CRM Integration - Call Center Management - Call List Management - Campaign Management - Catalog Management - Client Management - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Customer Database - Customer Profiles - Dashboard - Data Entry - Data Security - Document Management - Email Management - Email Marketing - Engagement Tracking - For Insurance Industry - For Sales Teams/Organizations - Forecasting - Inbox Management - Knowledge Management - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Onboarding - Performance Management - Performance Metrics - Pipeline Management - Price Optimization - Prioritization - Progress Tracking - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling - Self Service Portal - Shared Contacts - Task Management - User Management ... and 53 more features ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox Business - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.capterra.com.au/directory/31118/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.com.au/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.com.au/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.com.au/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.com.au/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 4. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5817 reviews) 5. [eWay-CRM](https://www.capterra.com.au/software/152769/eway-crm) — 4.5/5 (822 reviews) ## Reviews ### "Salesforce Sales Cloud" — 5.0/5 > **Jack** | *26 March 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Opportunity and account management are very comprehensive. The tool integrates well within an already structured business environment. > > **Cons**: Implementation can take time and often requires adjustments. Without well-organised data, the platform can quickly become complex to use on a daily basis. > > Salesforce Sales Cloud is a key tool for structuring sales tracking and improving visibility over the pipeline. ----- ### "Powerful but heavy - great once it’s set up properly" — 4.0/5 > **khyan** | *15 March 2026* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The flexibility and depth of the platform. You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process. > > **Cons**: The main downside is the complexity and cost. It’s not the most intuitive system when you first start using it, and setup can take a fair bit of time and effort to get right. If it’s not managed well from an admin perspective, the interface can also become cluttered with too many fields and workflows. > > My overall experience with Salesforce Sales Cloud was positive. It’s a very capable platform with a lot of flexibility, especially for teams that need detailed reporting, custom workflows, and strong pipeline visibility. It does take some time to learn and works best when it’s set up properly from the start, but once everything is configured well it becomes a really powerful tool for managing the sales process. ----- ### "A powerful tool with strong customisability that is one of its biggest strengths and issues" — 4.0/5 > **Zane** | *12 February 2026* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Using the not-for-profit discount has allowed us to receive 10 free licenses marking great value for money. It is also a highly customisable tool and while it is easy to use, there is plenty of functionality that can be changed and added behind the scenes to allow it to do exactly what you want > > **Cons**: The customisability of the tool itself is great pro but it can also cause issues once you have finished your setup, particularly if you integrate third party apps from the app exchange. One thing to be aware of is the extreme difficulty in making larger changes once you have completed your setup. The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones > > It is a incredibly powerful tool that has allowed us to greatly improve our workflows. We have faced a number of issues that have stemmed more from not understanding how difficult changing things after the implementation was. We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of truth ----- ### "One the best Sales CRM there is" — 5.0/5 > **Akhil** | *14 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands. Opportunities, quotes and much more can be done in workflows and makes it easier to manage leads > > **Cons**: Needs a mature sales ops team to drive meaningful outcomes > > I’ve been using Sales Cloud for more than 3 years now and can confirm that this is one the best CRM suites out there if not the best. The ability to create and manage the opportunity with the sales strategy and lifecycle is great. I really like the intuitive design and the updates aren’t in the way of managing opps. New features are introduced frequently which is a plus when managing a portfolio of customers. ----- ### "Seamless data flow between CRM and ERP systems" — 5.0/5 > **Anonymous User** | *3 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The product is customizable, user-friendly, and provides AI insights. It offers mobile access, strong analytics, and excellent support. > > **Cons**: It is a bit expensive and has a complex setup; however, the support is great, so there are no issues on that side. > > The integration of Salesforce and NetSuite streamlines data management and enhances visibility, and I am enjoying it so far. ----- Page: 1 / 752\ Next: [Next page](https://www.capterra.com.au/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data