Average Ratings
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Overall4.8 /5
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Ease of Use4.6 /5
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Customer Service4.6 /5
About Criterion HCM
Unified and modern solution for HR, Payroll and Talent Engagement. We can handle your unique HCM processes today and in future
Learn more about Criterion HCMShowing 5 reviews
Laura S.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 11/08/2014
"Criterion HCM - Perfect Software"
Pros: I always get fast and great help from the customer service department. The system is easy to use.
Cons: I wish I could add fields on my own. It seems that I can re-label fields but not add them on my own.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 11/08/2014
Susan V.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/01/2018
"Good"
Pros: It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.
Cons: Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.
- Reviewer Source
- Reviewed on 22/01/2018
Jimie W.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 12/08/2014
"FFVA uses HR, Payroll, & ESS"
Pros: I like the ease of use and the efficiency of the support staff.
Cons: The products we use don't really have any downsides.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 12/08/2014
Peggy D.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 13/08/2014
"ESS Review"
Pros: I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.
Cons: It runs a little slow sometimes, but there is really nothing I don't like.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 13/08/2014
Megan S.
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Overall Rating4 /5
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Ease of Use4 /5
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Features & Functionality5 /5
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Customer Support3 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 11/01/2018
"System is great, data upload is iffy, customer service is acceptable"
Pros: I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull
Cons: The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 11/01/2018