Filter by:

Average Ratings

  • Overall
    4.4 /5
  • Ease of Use
    4.4 /5
  • Customer Service
    5 /5

About Rooftop

Collaboration platform built for email management, customer support, and task management.

Learn more about Rooftop

Showing 7 reviews

Louis S.
Field service technician
Pharmaceuticals, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 01/06/2021

"Most of the options are really useful, this app allows a very professional customer support"

Pros: Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons: Waiting time when charging a discussion.

  • Reviewer Source 
  • Reviewed on 01/06/2021
Chris H.
Support Specialist
Machinery, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 29/05/2021

"Great tool to capture every step of the journey"

Comments: Ability to track interactions with clients and quickly revert to previous discussions or promises.

Pros: One location to stare and document your daily interaction with clients

Cons: Find that the dates do not reflect properly when making changes.

  • Reviewer Source 
  • Reviewed on 29/05/2021
Preston P.
Service Dept. Manager
Mechanical or Industrial Engineering, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/05/2021

"Very pleased"

Comments: We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pros: Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons: Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Vendor Response

by EASI on 31/05/2021

Hi Preston, thank you so much for your review and for your precious feedback!

  • Reviewer Source 
  • Reviewed on 28/05/2021
Sean Y.
Field Service Engineer
Machinery, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/05/2021

"Overall it is quite useful, but sometime it maybe quite slow."

Comments: No comment from me, it is very useful overall

Pros: The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Cons: Some time it might very slow in terms of loading

  • Reviewer Source 
  • Reviewed on 31/05/2021
Mohamed H.
Service Technical Support
Mechanical or Industrial Engineering, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/05/2021

"Bon outil"

Comments: Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Pros: simplicité, efficacité. bon support technique

Cons: petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

  • Reviewer Source 
  • Reviewed on 28/05/2021
Linda E.
Service coordinator
Machinery, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 31/05/2021

"Mon quotidien a changé"

Comments: Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Pros: L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Cons: Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

  • Reviewer Source 
  • Reviewed on 31/05/2021
Simon D.
syndic
Real Estate, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/06/2021

"."

Pros: - Facilité d'utilisation
- Interface web
- Evolution du logiciel dans le temps

Cons: Rien pour l'instant

  • Reviewer Source 
  • Reviewed on 01/06/2021