17 years helping Australian businesses
choose better software
About Now Book It
Now Book It streamlines restaurant reservations, table management, & customer engagement, helping restaurants enhance guest experiences
Its user-friendly interface simplifies table bookings, even during peak hours, enhancing customer satisfaction.
There is nothing I can think of, besides maybe the mobile device version is a little difficult to use at the moment. An update is coming though.
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Filter reviews (15)
Highly recommended
Comments: I signed up with a competitor, with lots of shiny baubles, but quickly realised that Now Book It does everything that they do but with added great customer service. I'm very pleased to now be with a company which doesn't just abandon you once you have signed up. They continue to provide a very professional back up service and answer any questions promptly to ensure you are making the most of the product.
Pros:
Easy to use, the staff love it and they provide fabulous customer service.
Cons:
Nothing. Any issues are quickly resolved.
Now Book It Response
last month
Hey Janine, we can't thank you enough for such a lovely review! The team will be thrilled to hear you're finding the product useful in addition to the support you're getting. We'll continue working on improving our features and service to further power restaurants like yours.
It's a no-brainer!
Comments: I have worked with NowBookIt since its inception, and I am not sure how well I could run my three venues without it. The entire team is dedicated, industry focused, and importantly, they put their clients first.
Pros:
NowBookIt is an entire suite on its own. We have full control of the booking management system, whether it is its table plan, online bookings, tags, data capture, reporting, voucher platform, etc... everything works perfectly.
Cons:
There is nothing I can think of, besides maybe the mobile device version is a little difficult to use at the moment. An update is coming though...
Now Book It Response
5 months ago
Thank you Olivier! Your incredibly kind words and loyalty mean so much to all of us at Now Book It, it's customers like you who keep us going. Here's to our future success together!
Clever platform for Multi-use Entertainment venues
Comments: Great company to work with and look forward to seeing
Pros:
The ease of use was a great starting point. The set up help and on going support is 5 stars! We can use the platform for day to day booking but also events and pre-sales.
Cons:
Some of the system set up can be hard to follow first up and no app so far.
Now Book It Response
5 months ago
Thank you Leon for this great review! Now Book It is designed for hospitality venues of every kind, so it's truly wonderful to hear you've been able to leverage the system for all your needs. If you ever run into difficulties with setup, our team is always here to help! We're also working hard on features that will help businesses like yours manage on the go so be sure to keep an eye out for more updates.
Scratchleys Restaurant
Comments: Exceptionally functional, user friendly. Backed up to cloud so no data lost
Pros:
[sensitive content hidden] service is next level of excellence! [sensitive content hidden] forms an easy comfortable relationship with his clients. [sensitive content hidden] immediate has a solution if there is a query or problem (although this is very rare)
Cons:
It would be better to one stop click on the walk in feature
Now Book It Response
4 months ago
Thank you Danielle, your review means so much to us! The feeling is definitely mutual and the team absolutely adores being able to support Scratchleys. We'll be sure to pass your feedback along on improving the walk in feature.
Great to use
Comments: We have had a great experience with NBI, the customer support is really good they pro-actively make sure things are going well.
Pros:
Super easy to use, super versatile. I really like the layout of the system
Cons:
I can't think of anything! Its a great product
Alternatives Considered: ResDiary
Reasons for Switching to Now Book It: We were recommended the product by a third party
Now Book It Response
5 months ago
Thank you for this 5-star review, Selina! The team will be so happy to hear you love the experience, from the layout of the system to the customer support initiatives. Excited for our continued success together!
Everything you need
Comments: Great system, great service and even better customer service
Pros:
Ease of use Customer Service was incredible and extremely helpful. Live Bookings Constantly making improvements very easy to set up
Cons:
Nothing. Found the system very easy to use and if there was something that was a con, they worked a way to fix it.
Alternatives Considered: OpenTable, Fork and SevenRooms
Reasons for Switching to Now Book It: Customer service was very impressive and knowledgeable and ease of use!
Now Book It Response
5 months ago
Thank you Renee! We really appreciate you taking the time to write us this review. Our team will be so happy to hear your positive feedback! More improvements to come!
Fantastic, easy to use!!
Comments:
It has been delightful since the very start.
The team is friendly, and questions are quickly addressed and answered.
The interactive videos to guide you through have helped us a lot!
Pros:
User-friendly Interactive Multiple features Everything you need in one
Cons:
Have not found anything I don't like about NowBookIt, perhaps just as a suggestion, integrations with POS Systems?
Now Book It Response
5 months ago
Hey Gabriela, it makes our day to hear you've been loving Now Book It. We're also happy to report that POS integrations are available with multiple partners, so you can view orders and customer details based on bookings made in a single place. You can find out more here: https://www.nowbookit.com/integrations/ and don't hesitate to reach out directly to your account manager for more info as well!
Great product
Comments: Great experience, great service. Looking forward for more years to come and more features ( like review of customers shared on Now book it platform)
Pros:
The range of features that it has implemented already
Cons:
The Cost ( as a new customer of booking system, the cost was scary at first , but turned out to be worth it )
Alternatives Considered: OpenTable
Reasons for Switching to Now Book It: Face to face consultation . Customer service in Adelaide
Now Book It Response
5 months ago
Hey Clement, thank you so much for the great review! Now Book It is designed with restaurants like yours in mind, we're so glad you took the leap and look forward to seeing your success for years to come.
hillarys beach club
Comments: best booking software i have used, would highly recommend
Pros:
great support from our account manager [sensitive content hidden], goes above and beyond when ever we need assistance, and guides you through the system so we as a user
Cons:
would like a mobile app for ease of use on the go.
Now Book It Response
5 months ago
Thank you Jonathan! We really appreciate you taking the time to write this review and will be sure to pass your kind words along to the team.
We love Now Book It
Comments: Fantastic and it works well for our business
Pros:
It’s easy to use, the support from the team is great if we have an issue and I love being able to do paid events
Cons:
Would love an app installed on the phone
Now Book It Response
4 months ago
Thank you Max! Our team will be so happy to hear your feedback. We love being able to support businesses like yours to do it all. If you're looking for a way to use Now Book It on your phone, you'll be glad to hear we're progressively rolling out Diary Mobile Plus. Read more about it here: https://kb.nowbookit.com/knowledge/diary-mobile-plus
Easy to Use - 5 stars
Comments: NowBookIt is a game-changer for restaurants, offering a comprehensive solution for reservation management and e-voucher integration. Its intuitive interface, efficient features, and dedicated support make it a valuable asset for streamlining operations and enhancing customer satisfaction. While improvements to the e-voucher widget could enhance aesthetics, the overall functionality and support provided by NowBookIt outweigh any minor drawbacks. Highly recommended for restaurants seeking a seamless booking experience.
Pros:
NowBookIt streamlines reservation management and seamlessly integrates e-vouchers, earning it top marks. Its user-friendly interface simplifies table bookings, even during peak hours, enhancing customer satisfaction. The efficient management features ensure optimal service delivery and operational efficiency, while the waitlist functionality minimizes guest wait times, maximizing revenue potential. [sensitive content hidden], the dedicated Accounts manager, offers exceptional support, ensuring a smooth transition and prompt issue resolution. The built-in gift voucher widget adds convenience, though a more attractive design would be a welcomed improvement.
Cons:
Negatives: While NowBookIt excels in functionality, the aesthetics of the e-voucher widget could use some enhancement for a more appealing user experience.
Now Book It Response
7 months ago
Thank you Kat! We appreciate your feedback and take note of the con regarding the aesthetics of the e-voucher, I will pass this on to the wider team. Thanks again, Team Now Book It.
Easy floor systems
Comments: It is a good value for money booking/table management system
Pros:
Ease of use, flexible and is a good management tool for the planning of best use of seats available
Cons:
Integration into POS systems, ie square. It is not very good to use on iPads or phone. Please bring on the App. Sometimes can be a bit glitchy when we are busy, ie seating guests yet the system doesn't respond to this.
Now Book It Response
5 months ago
Hey Richard, thank you so much for taking the time to leave us this wonderful review! We're so happy to hear that you find it easy to use, and appreciate your feedback on our integration with Square POS and will pass this along to the team. Should you run into any other issues or glitches, our support team can help here: https://www.nowbookit.com/support/
NOWBOOKIT ONLINE BOOKING SYSTEM
Comments: We moved to Nowbookit several years ago and have been delighted with our change. The service you receive is what sets them apart from anyone else. We're super happy!
Pros:
Super easy to navigate, and does a range of things that we need from table settings, functions, events, special menus etc. Customer service is amazing. You get help as soon as you call! And our local rep [sensitive content hidden] is the best account person we have - his service is next level.
Cons:
I'm sure there's a way around it, but the latest update of adding a new customer can be niggly when you have no details other than a name (which we sometimes do) for someone who has called us.
Customer and User friendly
Comments: Excellent never has an issue using or getting support for the system.
Pros:
This is ine of the easiest booking systems around. Customers love it and are amazed how easy it is to use.
Cons:
Not much to not like a about it. On some tablets it seems to run slowly.
Now Book It Response
5 months ago
Thank you Glenn! We love hearing that both you and your customers are enjoying the Now Book It system. Noted that it seems to run slow on some tablets, we'll be sure to get the team to test this for improvements moving forward!
Now Book It
Pros:
Great customer support from [sensitive content hidden] and the team. It was easy to implement and we like the functionality from Now Book it that we can't get from other platforms. Including the customer data.
Cons:
Not having email integration html for retargeting customers
Now Book It Response
5 months ago
Thank you Cherie! The team will be thrilled to hear about your experience. We've also been working hard to improve our email integrations so keep an eye out for more good news.