--- description: Learn more about Lightspeed Restaurant price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed Restaurant Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Winery Management Software](/directory/30784/winery/software) > [Lightspeed Restaurant](/software/211849/lightspeed-resturant) # Lightspeed Restaurant Canonical: https://www.capterra.com.au/software/211849/lightspeed-resturant Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/211849/lightspeed-resturant?page=2) > Connect and manage all of your locations with Lightspeed. Turn tables faster, help boost revenue and grow with powerful insights. > > Verdict: Rated **4.4/5** by 214 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lightspeed Restaurant? Lightspeed helps everyone from hole-in-the-wall cafes to multi location empires to attract more customers, grow revenue and streamline operations all from one central platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 214 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: $3.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Starter: $3 a day (billed monthly) Essential: $6 a day (billed monthly) Premium: $12 a day (billed monthly) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Czechia, Denmark, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Switzerland, United Kingdom and 1 more ## Features - Access Controls/Permissions - Accounting - Accounting Integration - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - Cash Management - Credit Card Processing - Customer Management - Delivery Management - Delivery Tracking - Discount Management - Electronic Payments - Employee Management - For Bakeries - Gift Card Management - Inventory Management - Loyalty Program - Mobile Access - Multi-Location - Online Ordering - Order Entry - Order Management - Order Tracking - Point of Sale (POS) - Production Management - Receipt Management - Recipe Management - Reporting & Statistics - Reporting/Analytics - Restaurant POS - Sales Order Management - Sales Reports - Separate Checks - Table Management - Third-Party Integrations - Tips Management ## Integrations (33 total) - 5stelle - Abacus - Abacus POS - Apaleo - Apicbase Restaurant Management - BPL Digital - Cloudbeds - Cockpit IT Service Manager - Combo - Deliverect - Easilys - Flipdish - Fourth - Frontdesk Anywhere - Homebase ... and 18 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Winery Management Software](https://www.capterra.com.au/directory/30784/winery/software) ## Related Categories - [Bakery Software](https://www.capterra.com.au/directory/30529/bakery/software) - [Restaurant POS Systems](https://www.capterra.com.au/directory/30603/restaurant-pos/software) - [Bar POS Software](https://www.capterra.com.au/directory/30897/bar-pos/software) - [POS Systems](https://www.capterra.com.au/directory/20052/point-of-sale/software) - [Restaurant Management Software](https://www.capterra.com.au/directory/20026/restaurant-management/software) ## Alternatives 1. [Restroworks](https://www.capterra.com.au/software/142877/restroworks) — 4.9/5 (568 reviews) 2. [Toast POS](https://www.capterra.com.au/software/136301/toast-pos) — 4.2/5 (549 reviews) 3. [SpotOn](https://www.capterra.com.au/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) 4. [Lavu](https://www.capterra.com.au/software/118828/lavu) — 4.2/5 (257 reviews) 5. [CAKE POS](https://www.capterra.com.au/software/143463/cake-pos) — 4.6/5 (522 reviews) ## Reviews ### "Lightspeed for hospitality" — 4.0/5 > **Jeff** | *17 November 2024* | Hospitality | Recommendation rating: 4.0/10 > > **Pros**: Fast integrarion and accurate reporting for stocked products > > **Cons**: Sometimes it can take awhile to get a response from support > > Perfect for hospitality and great for pulling reports ----- ### "0 Support" — 5.0/5 > **Gosia** | *5 May 2024* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Please note that I have subscribed to Kounta which at the time had good support in Australia. Since it has been taken over by Lightspeed support has gone down the drain. There is no knowledge and response time is unacceptable. Forget about using phone as the message clearly states if you don’t get connected to operator within 15minutes call will be disconnected. > > **Cons**: Really bad support. It absolutely frustrating to have to chase my payments which are short. Waiting for answers for like 20minutes. Requesting contact with my account manager repeatedly for last four weeks. As a business owner I don’t have time to chase it. Resolutions should be fast and easy. I dread every tine that I have to contact their support. ----- ### "LIGHTSPEED" — 4.0/5 > **ELIZABETH** | *8 July 2025* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: IT IS COMPATIBLE WITH OTHER SOFTWARE. IT HAS A NICE "TAB FORM" EASY TO MAKE CHANGES AND UPDATES. SIMPLE STRUCTURE > > **Cons**: LAG TIMES AND CRASHES. BUT THE ON LINE HELP WAS ALWAYS GREAT CUSTOMER SERVICE AND GUIDED US IN THE RIGHT DIRECTION FOR "REPAIRS" AND UPDATES. > > OVERALL VERY GOOD. EASY TO WORK WITH, GREAT CUSTOMER SUPORT AND UPDATES. CHAT WAS TO THE POINT AND CLEAR FOR ANY QUESTIONS AND ACURATE WAIT TIMES. ----- ### "OK but generally disappointed." — 3.0/5 > **John** | *22 April 2025* | Food & Beverages | Recommendation rating: 3.0/10 > > **Pros**: Speed. The POS system and printers seem much faster than our previous system. The process of building menu's from individual items once you get used to it is much better than our previous system. > > **Cons**: Several disappointing items. The set up process was slow and tedious. Response times from the set up specialist and sales person were slow. Usually one to two days by email. Never phone calls except for one onboarding phone call. This made the learning curve difficult. Printing: The system uses a LOT of paper. There does not seem to be many options for controlling how things print. The kitchen tickets have few configuration options which can make them difficult to read. Voided tickets are extremely lengthy. Receipts from credit card transactions have a lot of unnecessary information which leave them confusing to the customer. The system automatically prints new receipts every time a tip is entered even at the end of the night. Wastes lots of paper. Generating a "take out" order is tedious. You either have to add a customer profile which is a lot of steps or you can add simple name but doing that changes the order to a dine-in order which then requires more steps to set it back to a take out order. Menu's: very limited options in laying out menu's. You can re-order menu items but not actually place them on the menu. In our previous system we could put similar sandwiches for example in a column on the screen making it more intuitive. Credit card transactions: This works well but requires multiple steps to get through the transaction. There seems to be no way to streamline this. Part of our business is a lot of simple walk up - take away orders. These extra steps slow down our lines. Customer self pay at the table: something we hoped to use but their version leaves too much room for errors so we won't use it. Most other systems we looked at put a QR code on the receipt for the specific receipt. This system uses QR codes for a table. It leaves too many possibilities for errors if a customer changes tables. It really should be specific to a ticket/order. 3rd party delivery integration: Integrating with delivery platforms like uber, doordash, grubhub and others has remained very difficult. The integrators they work with have been poor or non-responsive. Lightspeed has provided no help in getting a good integration to work. Order Notes and Item Notes: Their system is very clumsy and difficult for the kitchen and front of the house staff. Instead of allowing actual notes on items or for the order itself they make this work by using additional items which can have the names changed. It works but is just not simple. End of the day Cash reports are extremely confusing and don't really seem to make sense. I'm still now after a month of using them trying to figure out how to accurately match the cash in the drawer with the report. Refunding a credit card: Except for same day transactions there is no way to refund a credit card on the POS. The only option is through the back office website which requires a separate computer and separate access. So for example if a customer comes back the next day and indicates an error on a receipt, someone in the restaurant can't easily do it without going to the back of the house with a computer screen. > > Not the worst but certainly not a great experience so far. I'm being hopeful they will correct some of the issues or shortfalls. The implementation process has been very much on their terms. They have been very nice but the process has been slow and difficult and has put a lot of responsibility on me and my staff to learn how to configure and use the software on our own. Training videos are OK but only touch the surface. Getting answers to specific issues or ways to accomplish things is very slow. Honestly if I was starting over I probably would pick a different system but I'm this far along so I'm hoping they will make improvements moving forward. ----- ### "Simple POS not very powerful" — 3.0/5 > **Giovanni** | *5 January 2026* | Hospitality | Recommendation rating: 4.0/10 > > **Pros**: It is simple to use, team members can get used to it quickly, it covers the basics for a POS. The Lightspeed Payments are good, with nice rates > > **Cons**: It is not personalizable; if it doesn't include functions that you need, it is VERY hard to have them implemented. They also add and remove functions without communicating it. > > The user side for POS is fine, but the back office and management is not great; it is difficult and without room to customize it. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/211849/lightspeed-resturant?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/211849/lightspeed-resturant) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data