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About Sage HR

Sage HR is an award-winning HR management solution that simplifies HR.

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Pros:

It very easy to use and setup. It is very simple, understandable and helps to solve problems quickly.

Cons:

Mobile application: It is very basic, almost no functionality. You can't clock in/out from the app, which is essential these days for employees who move around.

Sage HR ratings

Average score

Ease of Use
4.4
Customer Service
4.6
Features
4.1
Value for Money
4.4

Likelihood to recommend

8.4/10

Sage HR has an overall rating of 4.4 out 5 stars based on 343 user reviews on Capterra.

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Filter reviews (343)

Nicole
Nicole
Business Manager in New Zealand
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easy to set up and run

5.0 4 years ago

Comments: Although we are only a small company, we were trying to manually record our employees' holiday and sick leave as well as days in lieu, but found that we were losing track of vital information. CakeHR lets us keep all this information in an organised way, and lets our employees also keep track of their accrued allowances, as well as requesting leave in a more formal and organised manner.

Pros:

I really liked the choice of price points, depending on the needs of your business. The user interface is also intuitive, and the calendar integrates well with Outlook.

Cons:

The trial version didn't have New Zealand public holidays automatically included, so I had to add these manually.

Sage Response

4 years ago

Dear Nicole, I'm so glad to hear that you are enjoying your experience with CakeHR! There are a lot of features we keep updating on a weekly basis and, probably thanks to you, now we have possibility to import also public holidays of New Zealand. So now, for certain, you can refer us to your New Zealand friends and colleagues, we are all set :) With thanks, Viktorija

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SageHR is a great complement to our HR team

4.0 9 months ago

Comments: Sage HR's capabilities, like time tracking, basic HR functions, employee evaluations, work schedules, and absence management, make it possible to handle all of an organization's personnel issues from a central location. Employees may easily seek and get approval for time off, company papers can be uploaded and downloaded, and employee time management can be kept under control.

Pros:

Sage HR is superior than industry competitors and provides a more satisfying user experience. When it comes to managing staff, it works like a charm. In this respect, it performs admirably.

Cons:

Sage HR provides virtually everything a company needs to succeed. However, the interface might be improved so that the user experience is more streamlined.

Md. Zahid
Researcher in Bangladesh
Public Relations & Communications, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Reliable HR Platform for Small and Medium-Sized Businesses

4.0 2 weeks ago New

Comments: Sage HR increased our productivity and aided in better management. Since we began utilizing it, we have been able to track employee attendance as well as work schedules. This makes it easier to manage our workers and reduces downtime. Despite the pricing concerns, I strongly recommend this platform to any developing firm or Entrepreneur.

Pros:

I like Sage HR because of its simple and user-friendly interface. The platform is quite simple to use for both companies and employees. The support team is always there to assist you, either by live chat or by booking a call.

Cons:

I sometimes perceive login issues that need me to re-login, as well as transaction errors from my location.

Sage Response

2 weeks ago

Thanks so much for taking the time to leave your review of Sage HR.

Dina
CIO in Israel
Transportation/Trucking/Railroad, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Sage HR Review

3.0 6 months ago

Comments: It satisfy our needs, but I would expect insights from the tool & a much better UX that is lacking.

Pros:

The application is salesforce based & the IT staff can easily configure change requests, new processes, reports, etc,...

Cons:

The UX is old-fashioned - the employees & managers do not like it.It is far from best of breed in capabilities & processes.

Jessica
Customer Experience Manager in UK
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Sage HR

5.0 2 months ago New

Comments: I think Sage HR is a great tool. It is easy to use and does exactly what we need it to.

Pros:

Sage HR is really good for keeping track of my employees sickness/holiday and out of office. This is important for scheduling payment runs. It is easy to see where all of the staff in the business are.

Cons:

I dont think there is anything I can think of that I can write as a negative for this product. It is a very useful tool.

Matt
CEO in US
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Simple, easy to use HR software

5.0 4 years ago

Comments: Responsive to concerns, no reliability issues

Pros:

Our team uses it to manage our paid time off and remote working policies. It's super simple and easy to use and very cost effective.

Cons:

The way it is set up is probably designed for larger teams and takes a bit of effort in order to see everyone's calender as opposed to only the individuals on your 'team'

Sage Response

4 years ago

Dear Matt, Thank you very much for your feedback! We suggest using also our CakeHR app, that will help you to manage time-off policies much easier and it's more convenient when you are on the go :) With thanks, Viktorija

Mark
Director in UK
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good-needs to be better

4.0 10 months ago

Pros:

It integrates with Sage accounting software

Cons:

It’s very basic and quite expensive. Needs to be cheaper or offer a lot more for the money.

Isaac
Isaac
IT Business Partner in Kenya
Verified LinkedIn User
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

SAGE HR Good product

5.0 11 months ago

Comments: Great experience and excellent system for anyorganization to onboard.

Pros:

Web based making it easily accessible across a wide variety of devices.

Cons:

It is generally OK but could end users make use of added functionality such as the ability of users to upload own achievments.

Shanice
Event coordinator in UK
Events Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Review 2023

5.0 3 months ago

Comments: Overall my experience with Sage HR has been positive

Pros:

I like that sage HR is accessible on my mobile device, so that it is easy for me to view my pay slip, and book annual leave off

Cons:

nothing major comes to mind when thinking about what i least like. The only thing i can think of is the dashboard visually is overwhelming and could be a lot simpler

Justin
Consulting in US
Human Resources, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

It's Isolved 2.0

4.0 4 weeks ago New

Pros:

It was good for what I needed it for. A lot to learn

Cons:

A lot to learn, if you wanted to take the time to learn everything

Stefan
Managing Director in Thailand
Online Media, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great

5.0 6 years ago

Pros:

For our company, it greatly simplifies the managing the holiday entitlement of our employees. Our employees appreciate the real-time view of their day-off and holiday balance.

Cons:

- Day Offs: In our company the day offs are flexible. Employees are supposed to take 2 day-offs per week, but sometimes these day-offs are shifted to the next week. (It's always within the same month though.) It would be great to have some way to be alerted/monitor if someone requests more day-offs than they are entitled to. Right now I have to count the day off requests to make sure it's within their day-off limit. (Right now a staff could request more day-offs that they are entitled to.) Having this said, I don't want it to be shown as a yearly quota, same holidays and public holidays, as these days can be taken anytime, while day-offs are not of that nature. However, a monthly quota would be fine. - Time Tracking: What is definitely missing is time tracking (for which we use HubStaff now) and overtime/undertime tracking. Our employees track their working time, and have a floating balance of time. Cake would be the complete and perfect HR solution if there was everything at a glance - the balance of Holiday, Public Holiday, Sick Days, Day-Offs and Over/Undertime. Ideally, being able to differentiate between freelancers and full-time staff - where freelancer time results in salary and full-time staff time results in time balance. Also, overtime should be able to be mutated (to holiday / day-off) or pay-off (define a per-hour amount for the time, calculate the pay-off, deduct the time from the balance.)

Sage Response

6 years ago

Hi Stefan! Many thanks for the detailed and honest review! We are making leave requests far more transparent for managers so that you can be alerted when they are overspent. I'm going to set up a call with you to make sure you're being onboarded to the new Timesheets module we have been developing over the last months!

Teona
HR Director in Georgia
Investment Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

HR Module

3.0 4 years ago

Comments: it's comfortable in use comparing with our previous HR portal, but definitely it's not tailor-made for customers and our contact person in support team is negligent and not professional

Pros:

it's easy to use. has nice interface. n/a

Cons:

1. unfortunately phone application it's not comfortable for managers. Computer version is more friendly than mobile app 2. support team does not support in professional and western manner, couple of times they didn't answer my e-mails and removed me from correspondence and contacted my IT manager instead, when the issues were very specific related to HR and couldn't be answered by IT alone 3. Presence monitoring is not relevant. If employee takes first half of the day as an annual leave, you see it all day long (i.e. it doesn't disappear in the second part of the day and information is so long that you should scroll down a lot to see all staff leave data) , if employee adds second part of the day as annual leave it shows employee's data twice on bar. same goes with all type of leaves. If employee is late, it shows whole day long, why? what't the value? My IT contacted support team as they don't answer me and he said that it's like this though illogical. 4. Support team uploaded staff info provided by me, and they didn't even check that some data were missing i.e. personal information of employees were missing and they didn't double-check if every box was filled or missing something

Sage Response

4 years ago

Dear Teona, Our entire team apologizes that our service did not satisfy your expectations. We set a high standards for ourselves and are truly sorry to hear that those standards were not met in your interaction with our business. CakeHR team love helping clients and I am sure we did not intend to make you feel left out by contacting your colleague instead. We will internally investigate this situation to make sure those misunderstandings does not happen again. I will contact you directly to determine how we can provide you with a solution that will make you smile :) Let's get on a call and address this asap, we value your business. Thanks so much for letting us know! Viktorija Customer Success @ CakeHR

Lee
Principal Developer in UK
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A great HR platform for smaller companies

4.0 4 years ago

Comments: Overall I am very happy with CakeHR. I am able to figure out who is in and out of the office with ease. My staff love how fast it enables me to approve/deny the holiday requests as it gives all the information I need to make the decision, including automated emails to me and the other administrators. I love how I have been able to integrate this with my google calendar too. The reporting gives good information to so we can better tackle our staff who are off on long term sick etc. Would definitely recommend.

Pros:

I like how simple the software is to use and setup. Your business can be good to go in a matter of minutes. The UI looks good and is a very helpful tool to the organisation I work in. Gives me a good overview of who is off and for what reason that day!

Cons:

I don't like the permissions model. The reason I stated for a smaller company is because as you grow, it feels the permission model can become a bit more problematic if you want to be setting up complex permissions. E.g. Users able to see everyone off on holiday that day, even if not in your own team.

Sage Response

4 years ago

Dear Lee, It's so nice to see that you are actually using a variety of features and find them helpful :) I can assure you that there will be more permission models available in the future, we are working on it. I'll keep you posted on the progress. With thanks, Viktorija

Olga
Project Manager Assistant in Latvia
Financial Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

The Potential of the CakeHR

4.0 5 years ago

Comments: The CakeHR, although with some issues, has quite the potential, especially if the developers continue improving and updating it. Not to mention that it is cheap in comparison to, for example, same BambooHR and it also fulfills pretty much all the needed options.
I was pleasantly surprised with the customer support that I was provided while working with this software: if you have any questions or issues - the support team will always answer you within a day and try their best to adjust the software's settings to your liking and if you still have any further questions - they will arrange a meeting to help you solve the problem.
The CakeHR is especially convenient for those companies that are functioning within one country. However, even if the company has several branches located in several countries it is still not a problem. Although it can be a bit confusing at first with all these access levels and settings that you will have to think about - with the right tags and teams you will manage it just fine.

Pros:

The Cake is very convenient for employees in terms of usage: it is simple, understandable, and solves the problem with the time-off policies' usage tracking.

Cons:

There were quite a few issues that weren't particularly to my liking; however, after mentioning them to the CakeHR support team - they were quickly fixed and changed in the way we wanted them to. Still, there is one thing that I think needs an improvement. As of now, when you want to upload the documents - you cannot filter/restrict them by location or the team. You can either upload it for everyone within the company to see it or upload it individually. As you might have already realized from that - if you want only one department or only one country's branch to see a certain document - you will have to upload it individually every time.

Sage Response

5 years ago

Hi Olga, thank you so much for taking time to submit your feedback. More options for documents share is due to be in production next week - so watch this space! :)

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Solid HR Management Tool

5.0 4 years ago

Comments: Have really loved using this across a distributed team while still giving us the feeling of being connected, cohesive, and consistent across the board.

Pros:

Loved using this for onboarding as it made the process seamless, especially with the app. The perfect option for growing teams who want a consistent employee experience across the board (form onboarding, to reviews, benefits, etc.) it all lives in one place and makes it so easy to access.

Cons:

The only thing that would be nice to change is the ability to be more specific with requesting an exact number of hours so you can be more specific with your request for time off.

Sage Response

4 years ago

Hello, We really appreciate you taking the time out to share your experience! I'd love to help you out with those additional specific fields that actually can be added to time-off policies, therefore please contact me directly or use a Chatbot in the right bottom of the CakeHR screen. I look forward to hearing from you :) With thanks, Viktorija

Natasha
Office Administration Manager in US
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Cake HR has removed the headache of having to keep track of each team member's time off requests.

5.0 6 years ago

Comments: The software nearly runs by itself - as long as each user is trained properly. This allows the Administrators to focus on other important tasks.

Pros:

I like the ability to create custom time-off fields for employees and being able to see everyone's future time-off requests for planning purposes. The "reporting" is very helpful for managers to use during our annual performance review process. Being able to color code the time-off fields makes the platform attractive on both desktop and mobile. I love being able to store HR-related documents for easy access. The entire platform has made our HR processes more efficient. LOVE, LOVE , LOVE!! :)

Cons:

As an administrator/manager of the software, I find it difficult to navigate on my Android phone. I don't like being limited to this as I sometimes have to approve individual "time off" requests in the absence of the company President and when I am away from the office.

Sage Response

6 years ago

Natasha! Thanks! It sounds like you're all set to go! I hope our recent update to the mobile has benefited you in terms of user ability. We want to make sure that you are efficient even when on-the-go.

Amanda
Operations Coordinator in US
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

CakeHR make PTO sweet and simple

5.0 7 years ago

Comments: Working with CakeHR has been a dream! There interface is incredibly user-friendly and makes managing our PTO policies a breeze. Managers love being able to accept/deny requests directly via the email notifications, and our employees love having quick access to submit time on the mobile app. CakeHR is well thought out and designed, but our company has a few needs that CAKE does not directly meet. However, their support team is absolutely tremendous! They respond very quickly despite the time zone difference, they are always asking and open to our requests for features, and they immediately jump on any issues we encounter and resolve them with flying colors! Finally, we love the integrations with other apps and our IT guys love being able to use their API to sync employee data to our internal company pages, simplifying PTO for our employees even more.

Pros:

Credit/debit of days Set auto increase of allotment based on employee hire date Documents Section to store all our onboarding/benefits info Being able to edit/enter time off that has occurred in the past

Cons:

Would like to see more detailed customization such as: View my PTO balance as days remaining for year vs. days accrued thus far For PTO less than a full day, it would be nice to enter the exact time the employee wiht be out of the office. More control over notifications for Admin level users.

Sage Response

6 years ago

Hi Amanda! Many thanks for your honest review :) We're about to release an employee Scheduling feature that will allow all employees to see full attendance lists of employees. I'll make sure your introduced and set up for this module!

Rachel
Team Lead in Ireland
Used the Software for: Not provided
Reviewer Source

Impressive, no fuss, tidy little package.

4.0 8 years ago

Comments: I've been trailing CakeHR for two days. Below is my experience so far. What I really love:
1. In the cloud. We're a cloud based company ourselves so this is a massive plus for me.
2. Nice friendly UI. Easy on the eye, logical flow, nice modals, profile pictures for team members.
3. Can add additional Time-Off Policies other than Holiday & Sickday.
4. Can add Public Holidays that don't count as team holidays taken.
5. Can add Black Out days where no one can book holidays on certain dates.
6. Ability to hide certain tabs from team members like Benefits, Documents, Emergency etc.
7. Can hide calendar from other team members so they can't see who's on holiday etc.
8. Can add categories to Documents.
9. Lots of reporting! Bradford Factor & Employee Growth is a nice touch.
10. Can create teams, support team, dev team etc.
11. Ability for team member to log in and submit holiday requests. This isn't something I've enabled yet as I'm still trying out CakeHR however I can definitely see the benefits of this - less emails & notes!
I'm not calling this list 'Cons' as I don't have any cons. The below points are suggestions: 1. I had to add each Black Out day individually. We have a 6 week period where no one can take holidays. Would be nice to have a start and end date ability here.
2. An app. How cool would it be to have a CakeHR app that you can approve/decline requests on the spot & see who's available on your team that day. I know I'd use it! Android of course ;)
I really love CakeHR's approach to time off management and would recommend to anyone with no hesitation.

Sage Response

8 years ago

Hi Rachel! What an intense two days of trialling you had! The feedback is awesome and you know that we have been able to address your "nice to have" list at the bottom. It is feedback like this this really... feeds us! We have the Android app releases imminently! I will let you and VSware have first-look at the app!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A great organisation software

4.0 4 years ago

Comments: I use CakeHR on a daily basis to schedule my vacations, to register expenses and to schedule my home office days. I also use this software to check when are my team-mates in office or away

Pros:

This software is very user friendly and you don't need to be an expert on websites to figure what you can do inside the platform. Is also an easy way to organise your team vacays and to have a overall view of the entire schedule

Cons:

The only downside for this software is that sometimes when creating a new account the invitation request might fail but the support temas acts quickly

Sage Response

4 years ago

Hello, The team here at CakeHR is thrilled to hear such great feedback :) Referring to the stated issue, invitation requests are not actually failing but expiring if you have not logged in within the next 48 hours. It is actually a common practice and was introduced for security reasons. Thank you once again and we are looking forward to many more years of successful cooperation! Best regards, Viktorija

Sarah
V/P of Operations in Canada
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

So easy

5.0 4 years ago

Comments: We track holidays by anniversary date. Before CakeHR it was a daunting task to keep track of everyone's entitled time. Now we don't have to worry at all.

Pros:

This software is easy to learn, easy to use and great for tracking holidays, sick time, appointments, training etc..

Cons:

Time off per individual should be the first page or we should be able to customize our views.

Sage Response

4 years ago

Dear Sarah, I very much appreciate your feedback :) It's actually possible to customize your dashboard, add or delete information blocks based on your preference and needs. I'll contact you directly and will show you how it's done! With thanks, Viktorija

Mohammad
Director in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic easy to use leave management software.

4.0 6 years ago

Comments: Our previous leave management was managed using spreadsheets and this has made things a lot easier.

Pros:

Very easy for staff to be able to request time off and for managers to approve these requests. The interface is laid out well and is very easy to use for both management and staff alike.

Cons:

The app has limited functionality, there is no option to facilitate scheduling and rotas for staff members, it is not possible to define different hours on a weekend (each day worked is assumed to be the same number of hours). There has also been an issue that i believe remained unfixed where the annual leave year commences on the same day as a public holiday. It throws the whole system off.

Sage Response

6 years ago

Hi Mohamed, We've wanted to impress you for a long time and I know it has been a long time coming but our developers have been working hard and we¿e finally ready to show you our full-blown Scheduling module for CakeHR. I'll set up a call to take you through the product and you can then schedule your staff with ease!

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

CakeHR has provided me with an excellent balance between feature and cost.

5.0 6 years ago

Comments: As a small business and only two (2) employees I was able to find a cost-effective solution for managing my employees.

Pros:

It fulfils the critical requirements for managing Human Resource meaning a means for storing employee information , onboarding and offboarding features, time off management and a neat asset tracking module for assigning specific assets to employees.

Cons:

Well the software does not have an attendance tracking feature, however I understand that this feature is in the pipeline.

Shasta
Operations Manager in Singapore
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

quite intuitive and the basics are good but lacking in reports, visuals and integrations

3.0 6 years ago

Comments: organizing our employee data, analyses basic reporting tools

Pros:

it can house the basics of HR reporting, quite intuitive when you use it, support team takes time but they are generally very helpful and really helps to resolve cases

Cons:

support team replies on time and sometimes takes time due to time difference, Lack of detailed reports, downloading of all employee basic info, data integrations to other platforms, further customization and visualisations of org chart and reports could be made better

Sage Response

6 years ago

Hi Shasta, thank you for the review! :) There are many different options for you to extract reports with customised data as well as customise the visualisation of dashboard, and I will be happy to lead you through to find the right solution for you. I will be in touch with you directly to chat more specifically and answer all your questions. Ilona Kalnina Customer Success Manager @ CakeHR

Alina
Project Manager in Finland
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

CakeHR is pleasant and hopefully it will be developed further.

4.0 6 years ago

Comments: ToDo -lists and deadlines (e.g. Onboarding and offboarding activities are now under control.)
Directories and archives (e.g. company assets and documentation)

Pros:

I like especially the look and feel of the software and that it works quite intuitively. Also, the dashboards are great.

Cons:

It would be great if one could configurate it a little bit more. For example the holiday practices. And the user rights, e.g. so that all users could see each others' work contact details. Also, it would be great to have a personal training section for each member of the personnel.

Sage Response

6 years ago

Thanks, Alina! We're currently building a training section of CakeHR so you can keep track of certificates, documents and much more year on year! Using the Android or iOS mobile app for CakeHR, your employees can view the company's directory along with employee work contact information.

Dominik
VP Delivery in Norway
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Review

4.0 4 years ago

Pros:

Easy set-up of policies Flexible recipes Good integration to Slack

Cons:

No option the save configurations for reports! Really needed! Automated reporting cannot be configured in detail and custom reports cannot have their parameters saved. Org chart is not flexible enough, only based on the direct managing lines. Hard to reflect the administration structure of approvals in it. Also need urgently an option

Sage Response

4 years ago

Dear Dominik, Thank you for pointing out those things! We are already working on mentioned features, let's take our conversation further and I'll give you more details! :) With thanks, Viktorija