TripWorks Reviews

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Comments: Easy to use and great customer service. Very helpful and patient.

Pros:

Great customer service. I like the flexibility with commissions and no subscription fees. I also like that they are constantly updating the technology.

Cons:

Sometimes the booking fees can turn off the customer from booking.

Top client service

Pros:

TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar.

Cons:

There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out.

Alternatives Considered: FareHarbor

Reasons for Choosing TripWorks: We needed a product with more functionalities, able to integrate with multiple booking platforms and centralize all bookings into one place.

Switched From: Calendly and WeTravel

Reasons for Switching to TripWorks: Fare Harbor was more expensie, user reviews were great for Tripworks.

Tour operator review

Pros:

what we like most about tripworks is its ease of use

Cons:

certain customer service representatives, others are exceptional

Alternatives Considered: FareHarbor

Switched From: Xola

Tripworks review

Comments: Great customer service and product, easy for customers to book.

Pros:

Able to use in field and at office. Integrated system.

Cons:

Some things about it are illogical. The fees are a lot too.

Alternatives Considered: FareHarbor

Reasons for Choosing TripWorks: Integrated platform for all of our uses.

Switched From: Acuity PPM

Reasons for Switching to TripWorks: I chose it because of others in the induatry

My new booking system provider reliable

Comments: I'm pretty satisfied for you service guys, thank you!

Pros:

Their customer service is in real time 24/7 real helpful for issues coming.

Cons:

Not at all, everything's been good. I just would like to have the booking experience in other languages for the user, as spanish.

Alternatives Considered: Peek Pro

Reasons for Choosing TripWorks: They sucks, terrible customer service and no professional people to work with.

Switched From: FareHarbor

Reasons for Switching to TripWorks: Peek pro is the same as fareharbor, I never heard anything good from them as Fareharbor.

Tripworks for Walking & Bus Tours

Comments: We decided on Tripworks after a very length research process into other options. We’ve overall been very impressed with the Tripworks team throughout our research and onboarding process. While there are some things that don’t quite work for us about the system, we know that that would be the case with any booking system we decided to use, so the pros outweigh the cons.

Pros:

A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems.

Cons:

We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups.

Alternatives Considered: Peek Pro, Checkfront, Xola, Rezdy, The Flybook and Zaui

Reasons for Choosing TripWorks: We were using Dubsado in a way it wasn’t really designed for, and realize we needed a proper booking system to meet our needs.

Switched From: Dubsado

Reasons for Switching to TripWorks: It had the best combination of features that we needed without too many required work-arounds for features that didn’t quite meet our needs.

Tripworks Is An Amazing Product

Comments: Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.

Pros:

The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch.

Cons:

I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions.

Tipworks is very good

Comments: I really like Tripworks. However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top. I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know. The people I started with (except [sensitive content hidden]) and whom I was very comfortable and had great faith in, have left. Recently, [sensitive content hidden] once again had to step in and resolve a big problem. She did a great job and when i asked to be able to contact her boss directly to praise her, I got an email telling me to wrote a review. The result is an additional bad taste in my mouth and a real annoyance. Tripworks is lucky it works for my business and that it is such a hassle to change products (and their competition to date, sucks). So while I do like Tripworks, I am concerned for the future and I consider the [sensitive content hidden] and other company leaders either negligent or rather incompetent. This business model of invisible corporate leadership and companies that exist only in the virtual world cannot continue forever in my opinion. (and I run a Virtual Reality Entertainment Complex!) To conclude, Tripworks is great but it is best if you have someone who can learn to program, alter and troubleshoot the system in house because otherwise you may have to accept a really rather extended period of waiting for satisfaction. Also once again, [sensitive content hidden] is amazing!

Pros:

We had multiple software be unable to handle our needs in the past. Tripworks has been by far the best. When my problems are escalated to a higher up person, they get handled. [sensitive content hidden], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers. Whoever the higher ups in this company are, they are so lucky to have her and from what I've seen, if she leaves, they are screwed.

Cons:

They need to up their game in regards to Point of sale and customer service. Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience. In the past at least on weekdays, I was getting someone who really knew the software. I anticipated the weekend person would be less knowledgeable. Lately, I feel as if I am getting a novice whenever I call and they are reading off of a script. I quite often have to wait days to get a problem resolved.

Alternatives Considered: The Flybook

Reasons for Choosing TripWorks: Clubspeed is the Absolute worst on every level!

Switched From: Clubspeed

Reasons for Switching to TripWorks: They showed the ability to perform all the tasks I needed. My booking is complicated.

The best in the market

Comments: Perfect overall experience with Tripworks, try this booking software it’s great

Pros:

Always ahead of the competition , tecnico support is great. Communication is great.

Cons:

Do not have anything that I like the least

Awesome!!!

Comments: 10/10

Pros:

It’s super easy to use and makes figuring out out work schedule so much easier!

Cons:

Nothing!

Wonderful Upgrade!

Comments: The customer service that has been provided by TripWorks has been better than customer service from any other platform that I have interacted with. The individuals are quick to respond, and efficient in solving difficulties, or creating a more streamlined process.

Pros:

One of the things that I was expecting to be harder was the launch with specific times on each date. But after providing TripWorks with the information, they performed the legwork to have the information integrated and translated into appropriate booking times and availability. If a schedule changes, it is also very simple within the phone app to "close" or "open" the availability with the click of one button. TripWorks integrates payment to make the process simple and streamlined for guests as well!

Cons:

The one thing that I would like to see if some simple changes to the final payment and tipping, as tips are a large perk to operating a specialty tour. Currently, after the deposit is paid and the tour has been completed, the screen that comes available for the client has percentages of the booking to pay toward a tip. The biggest difficulty with this is it does not include the deposit price in that percentage. I would like to see percentage of tip reflect the entirety of the cost of the excursion.

Alternatives Considered: FareHarbor

Reasons for Choosing TripWorks: Something that was extremely difficult with Peek PRO was the fact that there was no easy way to reschedule a cancelled tour. As an aviation based experience, the weather plays a significant role in the ability to complete the tour. Sometimes cancellations happen at the time the tour is set to start, and in those cases, there was no way to reschedule. TripWorks has solved that problem and eliminated all stress from that situation!

Switched From: Peek Pro

TripWorks is better than fareharbor and peek

Comments: Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have.

Pros:

They are a small agile company and do listen to users about product changes. 3 things I really like about the software (Were all our ideas that they added in the last 12 months): 1. Allow users to reschedule their tour on their own when we have to cancel for any reason (Mainly weather) 2. Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this) 3. Tipping feature is awesome. We used to get $250-$400 in tips per tour. Now we get $800-$1000 per tour group.

Cons:

They can be slow to build new features, however, they do eventually build them. The ones they do build end up being features that make us more money.

Alternatives Considered: Peek Pro

Reasons for Choosing TripWorks: They didn't have the option to let customers rebook from canceled flights and didn't have a tipping system that made sense.

Switched From: FareHarbor

Reasons for Switching to TripWorks: They lied to us and said they had a cap on fees. They have a cap on fees per ticket, but not on the whole booking. It's a bait and switch.

Efficiency cut our time by 90%

Pros:

As a weather dependent to her operator, we are constantly rescheduling our guess and adjusting reservations based on the timing and the weather forecast for a particular day. With any other software that we investigated, rescheduling was a time consuming task, often taking several hours a day. This single feature alone saved our team at least 2 to 3 hours per day and solved numerous issues. from a client perspective, this software allows them to simply click a link and go through the process as opposed to tons of back-and-forth friction points, which used to hinder sales. Nearly every other point in the software surly self-explanatory and intuitive, and to me from our side and the client experience side, with easy to use features, attractive interface, and more. Further, support is incredibly responsive to any means, often helping solve issues in minutes or hours that used to take days, weeks, or simply ignored with our past providers. It was the best decision we made for our business, and as much as I think that I want all of my competitors to switch, I hope they don’t find out!

Cons:

There were a few initial items that seemed like they should have known already, however they were very responsive to listen, learn our needs, and solve the issues nearly immediately! Further, they went above and beyond with customer service to actually take the lead on implementation issues and have it resolved before they called us back.

Alternatives Considered: FareHarbor

Reasons for Choosing TripWorks: A significantly better customer experience ultimately led to the difference, however the rescheduling feature and quite simply a much better overall product made it a no-brainer choice. If I thought we made a good decision, while we were still trailing the software, our past software provider immediately cut off our access with several threatening and hateful emails, which confirmed our positive thoughts for the decision to switch instantly.

Switched From: Peek Pro

Top-Not h customer service!

Comments: Thanks to [SENSITIVE CONTENT HIDDEN], our rep, our stress levels gave decreased. This company is on the call and do exactly what they say they will do. Any mi or issue that comes up is fixed in a very timely manner compared to other companies we have used in the past. I highly recommend Tripworks.

Pros:

This software is fully customizable to meet the needs for my growing company. I need a new feature added, I let my rep know, and it’s completed to my specifications in a timely manner. Our company has 107 kayaks/paddle boards that we rent out so a software booking tool with a great resource management tool is huge for us. We switched from Peek after one year because their customer service was lacking, integration with Tripadvisir did not work well on our scale and Peek could not handle our large equipment pool. The email system works great as well and helps us collect great reviews. I highly recommend Tripworks and especially [SENSITIVE CONTENT HIDDEN], our rep!

Cons:

So far there are not many things I do not like about the software. Maybe the only upgrade would be to have a better application for the phone. Besides that, we are very pleased with TripWorks.

Alternatives Considered: Rezdy, FareHarbor and Bókun

Reasons for Choosing TripWorks: Poor customer service, poor integration with Tripsdvisor, many features we wanted were not available.

Switched From: Peek Pro

Reasons for Switching to TripWorks: Customization and is able to handle our large inventory. That’s the reason we switched but the reason we will stay is the customer service we receive from our rep [SENSITIVE CONTENT HIDDEN] and her manager [SENSITIVE CONTENT HIDDEN]. Thanks guys!!!

Most comprehensive booking system on the market.

Comments: The initial contact made a great impression: easy going, with no aggresive marketing. On all other platforms we used in the past, once we were all open running, the support became wague and hard to reach. With TripWorks the support is still here, ready to help.

Pros:

Everything we needed comes in one packet. That includes our rather complicated layout of various activities, equipment, timeslots etc. They made it all work seamlessly! We tried three booking systems in two years. TripWorks is the first which comes with waivers that our customers find easy to sign. No more hanging around at the check-in with paperwork. Nearly 100% of waivers are now signed online. Result!Very easy to implement on your website.

Cons:

The system is very comprehensive. It can do virtually anything, but that comes with a price. It is not easy to set up. Being computer savvy and patient, I managed most of it but got stuck on configuring resources. The team was very helpful and we had my complicated layout all fully tested and ready within a week.Integration with Google calendar isn't working.

Works great

Comments: Res management for hot air balloons

Pros:

The ease of learning the important first 20% of it and getting employee proficient enough fast.

Cons:

Takes a while for back end folks to fix and implement things they said the could do… reports are over complicated if you want to use your own processing for lower rate. Tack on extra 1% to fee as it’s practically impossible to use your own processing at the rate the quote is 2.9

Alternatives Considered: Bookeo and FareHarbor

Reasons for Choosing TripWorks: The software was 90% what we needed and had promised enough was coming to make switch

Switched From: The Flybook

A SOLID 10

Comments: From the first communication with TripWorks, their discussions with me were upfront and concise. I knew exactly how long it would take to build my platform, how long the training process would be and how long it would take to get up and running and most specifically ONLINE. My customers love the booking process. My employees absolutely love the booking platform and the ease of use. Every time I have a question or concern, [SENSITIVE CONTENT HIDDEN], My Account Manager, responds timely with easy to understand answers to my questions. She is always at the ready for a Google Meeting for hands-on training and assistance. I would highly advise any leisure or travel company to consider TripWorks. Their customer service is unbeatable and they are just great people to work with!

Pros:

I love the ease of use of the entire platform. From communication with customers via text or email to managing resources within our fleet, the process is absolutely a breeze. TripWorks offers so much more than our prior booking software for communicating with potential customers. Capturing abandoned carts and offering promo deals is allowing our company to grab potential customers and make them return customers. I learn new things every day about our booking platform and I have failed to find something that doesn't give me so much more than I thought I was getting.

Cons:

Nothing I would change! It's just that good!

The Tour Booking Platform that Checks Most of the Boxes

Comments: I've had a great experience! I haven't had any major issues, and when questions arose, the customer service took care of them quickly.

Pros:

TripWorks is a modern and easy-to-use system with superb customer service and a platform that will make it easy for my customers to book tours and for me to manage those tours. They have been very thoughtful in what features they've prioritized and have made it their mission to help tour companies like me increase bookings through an intuitive platform.

Cons:

I wish there was a "waitlist" option embedded in the system that other platforms have.

manager

Pros:

Tripworks is easy to use and the support team is great. Tripworks is adding on new features often. The features I like most are the calendar, you can sell different products and various reports you can get.

Cons:

I wish they would some how would send and instant email when someone books a tour. I am a small business and knowing when I have some booking one of my tours would be nice

Definitely a Must for any tour company

Comments: Easy from start to finish.

Pros:

The most important part of this product is the customer service. I often have special requests and needs to operate my business and Tripworks does their best to accommodate my request. They are easy to reach and this is huge, because if something does malfunction they fix it. You don't have to wait several business days and lose out on sales. They know how important your business is to you. In fact this is the reason I switched to Tripworks. The software in general is very easy to use. They are constantly changing it so that it works best for the users. You can even submit requests for changes. My favorite part of this software is by far their communication.

Cons:

Honestly this was a bulk availability editor but like I said in the pros, I submitted a feature request and now this editor is wonderful. No real cons.

Great quality/pricing ratio and easy to use

Pros:

I was a noob before and now I feel like I can manage it all perfectly, the team helped a lot, the software is easy to use, it is inexpensive compared to others and the marketing options are really useful, also the way it manages how your company contacts the guest are easy and very succesful.

Cons:

at the start they did not have as many functionalities as now, it took a bit, but now is up there.

Alternatives Considered: FareHarbor

Reasons for Choosing TripWorks: Bankruptcy

Reasons for Switching to TripWorks: Pricing and their customer attention

TripWorks transformed my business!

Comments: I’d recommend TripWorks for any attraction or rental business, they are truly aligned to not only make the technology easy, but tie seamlessly into marketing and operations!

Pros:

Software is standardized yet custom enough to really make an impact to my business. TripWorks thinks of everything to help my business be more successful, even things that weren’t my requirements.

Cons:

There really haven’t been any cons to the service.

Alternatives Considered: FareHarbor

Reasons for Choosing TripWorks: FareHarbor was clunky, didn’t tie into our marketing efforts, and lacked innovation.

Switched From: FareHarbor

Great System!

Pros:

Ease of use, great customer support, great GUI, compatibility with OTAs

Cons:

Some features could be implemented in a better way

Great option

Pros:

Love it is a product easy to use and that in case any feature is not available, the team work to make it happen since they understand our business. Also the customer service is the best, big fan of [sensitive content hidden] that always is there to assist and answer any question.

Cons:

That there are still features missing but I know the IT team are working on that.

Ease and fun!

Comments: Love my representative and the help we get!

Pros:

The price and the way you can use it. There are so many options to customize to your company.

Cons:

Nothing. Tripworks is awesome and works well.