--- description: Learn more about HelpSpace price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpSpace Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpSpace](/software/204466/helpspace) # HelpSpace Canonical: https://www.capterra.com.au/software/204466/helpspace Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/204466/helpspace?page=2) > Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpSpace? Customer Support, Freelancers, Developers, Product Owner, Marketing, Agency, SaaS, Software, Customer Success, Teacher, Education, Web Designer, eCommerce, Webshop, IT, ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSpace - **Founded**: 2018 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Free 15-day trial for all subscription. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Backlog Management - Catalog Management - Change Management - Change Tracking - Collaboration Tools - Commenting/Notes - Content Management - Customer Database - Customer Support - Deadline Management - Drag & Drop - Email Management - Full Text Search - Inbox Management - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Notes Management - Prioritization - Problem Management - Progress Tracking - Project Management - Project Planning - Project Tracking - Queue Management - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - SEO Management - Search/Filter - Self Service Portal - Status Tracking - Sub-Task Management - Support Ticket Management - Task Management - Task Progress Tracking - Templates - Text Editing - Third-Party Integrations - Ticket Management ... and 1 more features ## Integrations (4 total) - Shopify - Slack - Webhook Relay - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Team Management Software](https://www.capterra.com.au/directory/32115/team-management/software) - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) - [IT Documentation Software](https://www.capterra.com.au/directory/33755/it-documentation/software) - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Big fan of Helpspace" — 5.0/5 > **Jamie** | *21 February 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I like how helpspace allows us to manage incoming client requests and tickets with ease. It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process. > > **Cons**: There was not a lot that we did not like with helpspace, its all been great to use. ----- ### "Helpspace.com shines with its user-friendliness and practical features" — 5.0/5 > **Nick** | *20 June 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Helpspace.com is a super intuitive ticketing system, perfect for small businesses looking to improve their customer communication. The interface is easy to use and focused on the essentials. Feedback and feature requests are quickly taken up and implemented by the team. With Helpspace, you can easily create and customize knowledge bases. These can be easily shared and integrated into websites, shops, or platforms via widgets. This way, customers can directly find and use FAQs and other information. The software offers many automation options to distribute tickets efficiently, saving time and ensuring quick responses. Overall, Helpspace.com makes customer support simpler and more effective. It's a great choice for small teams that value efficient communication. > > **Cons**: Not the best choice for bigger companies with more than 200 employers due to limited functionalities. > > Helpspace.com shines with its user-friendliness and practical features. The knowledge base integration via widgets is especially useful. A suggestion for improvement would be to add more analytics and reporting tools to further optimize customer communication. ----- ### "Great experience with Helpspace" — 5.0/5 > **Elke** | *10 April 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The easiness of use of the tool (good UX) \& excellent support > > **Cons**: I would like to have more analytics build in, and not having to use the API for them. ----- ### "HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs" — 5.0/5 > **Max** | *5 May 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place\! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier\! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout\! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper\!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing \& adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough\! > > **Cons**: I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps. > > HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless. ----- ### "keep it up\!" — 4.0/5 > **Kris** | *8 September 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's simple, inexpesnive \& API integrations are rather easy > > **Cons**: The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening \& closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think) > > We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage \& assign. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/204466/helpspace?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/204466/helpspace) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data