17 years helping Australian businesses
choose better software

About ARI

The best Auto Repair Software at the most affordable price. Get access to useful features that will make your repair shop profit!

Learn more about ARI

Pros:

ARI was easy to navigate and get to do what I needed to do. I like that its a mobile application and hosted which takes all hosting stress away from the business.

Cons:

More of automative collision and refinishing references.

ARI ratings

Average score

Ease of Use
4.5
Customer Service
4.6
Features
4.5
Value for Money
4.7

Likelihood to recommend

8.5/ 10

ARI has an overall rating of 4.6 out 5 stars based on 518 user reviews on Capterra.

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Share your experiences with other software buyers.

Filter reviews (518)

Mike
Mike
Auto Mechanic in US
Verified LinkedIn User
Automotive, Self Employed
Used the Software for: 6-12 months
Reviewer Source

A Great Service

5.0 4 weeks ago New

Comments: Very professional excellent service great people great app.

Pros:

Excellent service overall. Their customer service reps are a standard above and incredibly helpful. I'm very satisfied with their app more than other I've tried.

Cons:

I really don't have anything bad to say about them

Adam
Owner, Mechanic in US
Automotive, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Best shop software for the money hands down

5.0 4 weeks ago New

Comments: It has been awesome. The customers like it and I love that people can sign and approve right on the spot and I get notified right away.

Pros:

The cost is amazing. It has almost all of the features of a shop software that costs well over $200 a month. It interface is easy to use and the client portal is awesome. A feature that I haven't found anywhere else.

Cons:

For the price there are zero complaints.

Casey
Casey
Owner in US
Verified LinkedIn User
Automotive, Self Employed
Used the Software for: Free Trial
Reviewer Source

Money Maker

3.0 3 weeks ago New

Pros:

Easy to use and saves me lots of headache and time. Which time is money, so essentially the app is making me money!

Cons:

Takes some playing with to figure out everything but nothing to complicated.

uMob Response

3 weeks ago

Thanks for your feedback  We are working on a redesigned version that should make it much easier to use and intuitive  We hope that would help us improve this rating

Edwin
Automotive tech in Canada
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

It does what it says

5.0 3 months ago

Comments: I like that overall is simple to use, it does the trick and it is cheaper than other software programs, more than enough for a small shop like mine.

Pros:

I like that is cheaper than other apps that are $300 + monthly

Cons:

Customer support takes a long time, or what I need is not answered, monthly reports can not be printed and are confusing. You have to continue saving every page that can be annoying or you lose everything.

uMob Response

3 months ago

We recently added support over phone for faster responses! You can reach us at 205-931-0703

Joseph
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Mobile mechanics dream

5.0 4 weeks ago New

Pros:

Ease of use, customers love the electrinic invoices and online payments.

Cons:

When importing parts from parts tech if if forgot or have to add parts after importing it will import everything not just what you added.

Michael
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Ari review

5.0 2 weeks ago New

Comments: Great works as should very cost efficient

Pros:

User friendly easy to use very cost efficient

Cons:

Doesn’t show commission for tech via book hours

Dion
Owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great Program

5.0 2 weeks ago New

Comments: Very good i am very happy to use ARI. It works great tracking parts and customers vehicle info!

Pros:

Being able to track my parts on hand and where they are stored.

Cons:

the way it crosses invoices over to quickbooks.

Charles
Owner Lead Tech in US
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best purchase to date!

5.0 3 weeks ago New

Comments: Easy, Just like Sunday Morning! ~[sensitive content hidden]~ #EASY

Pros:

Its wide range of capabilities making its flexibility superior!

Cons:

At first glance, navigation had given some frustration, yet it took no time to figurevit out!

Mandy
Manager in US
Verified LinkedIn User
Security & Investigations, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

ARI review

5.0 4 weeks ago New

Comments: With ARI my experience has been good I find everything I am looking for and always running quick.

Pros:

What did I like most about ARI? It is easy to use the formating is well set up and easy to use.

Cons:

What did I like least about ARI? I have no complaints about ARI it has been good.

Kasey
Kasey
Mechanic in US
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great selections

5.0 4 weeks ago New

Comments: It was very easy tonavigate through the website, and availability

Pros:

The motorhomes available, the wensite was super easy to navigate through

Cons:

Nothing. Everything about ari is easy to navigate through and alot of selection

Ramon
Owner, Mechanic in US
Automotive, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best Auto Repair Software, Other companies can't compare!

5.0 7 months ago

Pros:

Automotive repair invoicing software offers several advantages that enhance efficiency and accuracy in managing a repair shop's financial transactions. It automates the billing process, reducing manual errors and ensuring invoices are generated promptly. This software also helps in organizing customer information, service histories, and parts inventory, making it easier to track and manage every aspect of the repair process. Additionally, it often integrates with accounting systems, simplifying financial record-keeping and reporting. Overall, it's a valuable tool for improving productivity and customer service in automotive repair businesses.

Cons:

So far, so good, but one area that could be improved is the complexity of navigating through different sections of the software.

Jason Robert
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy to use

5.0 7 months ago

Comments: Been using ARI for 2 years, and works as designed. Love how fast support responds when there is an issue.

Pros:

Parts tech built in, ease of use the functionality of being able to Ed parcheck and square and your abilities to have Carfax built in for repair history makes it so much easier to function

Cons:

Lack of features. I would love to see the ability to create an estimate inside an open work order.

Jesus
Ceo in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Agapito’s

4.0 7 months ago

Comments: I have been using Ari now from the moment it was added to the App Store I’m grandfather in and the cost is extremely important in a small business

Pros:

Easy to use and it’s not the old developer systems

Cons:

Needs to be able add more venders for parts distribution

Edwin
owner in US
Automotive, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Automotive shop

4.0 7 months ago

Pros:

I like that it actually works, and I have been able to send invoices and keep track of vehicles.

Cons:

I would say it has small glitches sometimes and with certain items fixed like sending email invoices, saving maintenance labor cost better, customer could approve/deny from their end would make it a great system.

Marvin
Comercial and Maintenance in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Very Professional

4.0 7 months ago

Comments: very interactive and easy to use with different levels of access for the entire company

Pros:

grow my business in the most professional way possible

Cons:

little history record with the client in call or text

uMob Response

7 months ago

Thanks a lot for your feedback! We will work on an improved record history section!

David
Owner in US
Automotive, Self Employed
Used the Software for: 2+ years
Reviewer Source

ARI Review

5.0 3 months ago

Comments: Good it is a good tool. Bad is parts inventory tracking it always seems to be incorrect.

Pros:

On Line payments. Professional looking work order

Cons:

Adding parts to inventory then it not tracking correctly

MIKE
Owner in US
Automotive, Self Employed
Used the Software for: 2+ years
Reviewer Source

ARI AUTOMOTIVE SOFTWARE

5.0 4 months ago

Comments: I am very satisfied with this product. Its very cost conscious and fits in well with my business on a day to day use. I have the mobile app on my phone, so i can access my customers and business anytime.

Pros:

This software is perfect for small shops. You can manage customer information, workload, billing, and accounting functions

Cons:

I personally havent found any dislikes about this product.

Sean
Mechanic and owner in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best for small business

5.0 7 months ago

Pros:

I've been using it since early on in the product and it's constantly getting added features, tweaks, and useful content without any increase in price. It's easy to use, easy for customers to access, and all services accurately show up in Carfax now.

Cons:

Searching customers by name or address isn't always good, it seems to focus on first name more than anything else.

Quinton
Automotive Technician in US
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Awesome Product

5.0 7 months ago

Comments: Overall, I’ve been having an amazing experience with this app.

Pros:

Affordability at its finest! This software is a great product for start up companies and potentially a great product long term.

Cons:

Sometimes the vin scanner tool does not work.

Luke
Co-Owner in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Startup mechanic shop that fell in love with ARI

5.0 7 months ago

Pros:

The ease of access and the multiple trial estimates and invoices made giving Ari test drive I really wanted to give it and fell in love with it.

Cons:

So far the only downside that I'm not fond of is I don't really need a rep to give me a call every 2 weeks every couple months would be better. The app has an outstandingly great communication with support that we can create a ticket if there is a problem or if we have a question.

RICARDO
OWNER in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

OWNER CARDENA STRANSMISSION CORP

5.0 7 months ago

Pros:

VERY EASY TO USE FOR GOOD PRODUCTIVITY, AND GOOD CONTROL FOR WORKERS

Christopher
Mechanic in US
Automotive, Self Employed
Used the Software for: 6-12 months
Reviewer Source

ARI Review

5.0 2 weeks ago New

Comments: My overall experience has been great...now I just need more clients

Pros:

The convenience of keeping track of all parts, vehicles, clients, everything all in one spot

Cons:

I haven't found anything yet...every time there is a problem it is fixed almost immediately

Michael
Owner Mechanic in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Work in progress

4.0 7 months ago

Comments: Pretty well overall, definitely need some work

Pros:

Cloud based, fast, constantly improving

Cons:

Vin scanner need a lot of work, will be great when working properly for iPhone

oluyemi
MD in Nigeria
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good software

5.0 7 months ago

Comments: excellent performance and users friendly

Pros:

customer database and expense management

Cons:

nothing in satisfy with the ari l, it delivers

Maggie
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Good for small operation

4.0 7 months ago

Pros:

We are a small shop that is just getting started. We needed a way to keep track of clients in an organized fashion. ARI allows us to organize customer information and access it seamlessly. It is also simple to write invoices & estimates.

Cons:

They are continuously updating the software and making it more user friendly. I do not like the visual look of ARI and that is just cosmetic.

uMob Response

7 months ago

Thanks a lot for your feedback!| We are working on a more modern interface which should work much better, especially on big screens! Hopefully we'll have a preview out on a week or so!