Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About Hero

Supercharge your sales with Hero! Smart, cloud-based, B2B travel booking platform to sell in-store and online.

Learn more about Hero

Showing 69 reviews

Mickael L.
Managing director
Consumer Goods, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Amazing Platform"

Pros: Hero is user-friendly, easy to use and offer tools which allow me to close sales much quicker than any other booking platform I used in the past.

Cons: the system Glitch which happened sometimes

  • Reviewer Source 
  • Reviewed on 21/02/2020
Thaila L.
Travel Agent
Consumer Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/02/2020

"Hero is a very well set up Booking system for creating holiday packages"

Comments: I really like working with them! Easy to use and good commissions

Pros: -Easy to use
-Good customer support
-Nice layout
-Lots of Products

Cons: -Sometimes prices are not up to date (but that is due to the website of the touroperators)

  • Reviewer Source 
  • Reviewed on 25/02/2020
Tommy L.
Manager
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2020

"Easy to train and automated remittances"

Pros: Very easy to train on and auto remittances cut man hours.

Cons: Like any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.

  • Reviewer Source 
  • Reviewed on 28/05/2020
Jamie M.
Sales and Marketing Manager
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/08/2020

"Fantastic system with live availability and diverse product range"

Comments: HERO and their team are very professional and a pleasure to deal with.

Pros: Easy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.

Cons: Pricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.

  • Reviewer Source 
  • Reviewed on 11/08/2020
Blandine W.
Manager Work and Travel
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Hero Travel - the way to book"

Comments: Bookings are so much easier since we can book via Hero :)

Pros: easy to use, plenty of live availability products, great support

Cons: cancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)

  • Reviewer Source 
  • Reviewed on 21/02/2020
Mark B.
GM
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/08/2020

"Great system for our needs"

Pros: Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use.
I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.

Cons: I have had no negative experiences with Hero.

  • Reviewer Source 
  • Reviewed on 10/08/2020
Caitlin S.
Director, Marketing, Partnerships Manager
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/08/2020

"Hero understands the needs and wants of the user!"

Comments: This platform has given us the ability to connect with a broader market of booking agents, by enabling us to showcase a large suite touring experiences throughout Australia all within the one platform.

Pros: Working with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.

Cons: Obviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.

  • Reviewer Source 
  • Reviewed on 11/08/2020
Marketa M.
Owner/Director
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2020

"Super user friendly & innovative"

Comments: Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always

Pros: - It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability

Cons: None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero

  • Reviewer Source 
  • Reviewed on 28/05/2020
Ian B.
Venue Manager
Entertainment, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/05/2020

"Great company to work with, easy to use product"

Pros: Simpy layout, easy use of live availability, great online and phone support from their team

Cons: Would be good to see more products available on this system.

  • Reviewer Source 
  • Reviewed on 28/05/2020
Tatiana H.
Community Manager Engagement
Education Management, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/02/2020

"Good and easy Software!"

Comments: At the beginning it was a little bit complicated to understand but now it is ok. I wish it has more option for accommodation and transports around sydney.

Pros: The interface is very easy to use. You can find lots of product/services by just doing some clicks

Cons: It would be very helpful to have an option for costumers that let's compare prices between companies in just one quote/

  • Reviewer Source 
  • Reviewed on 27/02/2020
Marcus B.
Marketng Manager
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/08/2020

"Down Under Cruise and Dive"

Comments: Positive.

Pros: Agents like it's user friendly dashboard. More agents shopping around and moving towards the platform.

Cons: Ease of sale of packaged product with multiple options to select.

  • Reviewer Source 
  • Reviewed on 13/08/2020
Maria K.
Accounts Receivable Office
Leisure, Travel & Tourism, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/03/2020

"Excellent Customer Service"

Comments: Excellent, very user friendly. Nothing is ever a problem for the Hero Team to solve.

Pros: Fantastic Customer Service, always someone around to chat to and quick to resolve any issues should they arise. Would highly recommend this very user friendly software

Cons: searching limited if part of information is missing to claim voucher - helpful if you could search by name too

  • Reviewer Source 
  • Reviewed on 08/03/2020
Helen E.
Travel Agent
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Great System!"

Pros: Its easy to use, great search system, great rates!

Cons: It is not mobile friendly and there are glitches sometimes that make it hard to proceed in the booking. I work a lot on the road so having access via the mobile is important for me. When processing payments or adding customers it is really hard on mobile.

  • Reviewer Source 
  • Reviewed on 21/02/2020
Joseph C.
Sales Manager
Hospitality, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/08/2020

"Hero makes booking product easy"

Comments: Very happy to use Hero to sell our touring and travel products

Pros: Ease of bookings and payment.
Good follow up.

Cons: Everything was easy. No cons as far as I am concerned.

  • Reviewer Source 
  • Reviewed on 10/08/2020
Jeanne P.
Managing Director
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/02/2020

"Great Australian Travel software"

Comments: Hero is a great travel booking software for the youth sector.

Pros: It is pretty easy to use and has really nice online itinerary option for your clients to view.
Their chat is reactive and helpful!

Cons: There are still a lot of products I would like to see added on the software but they are helpful in adding them if you ask.

  • Reviewer Source 
  • Reviewed on 24/02/2020
Luca K.
Owner
Retail, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Hero Travel"

Comments: Not much to say. Amazing system. Keep going Guys

Pros: Hero offers a online quote link. This helps sending the shopping card online directly to the customers with payment options. Absolutely love it

Cons: I would like to have a better description of the products in the quote plus the option to see retail prices down to the discounted prices

  • Reviewer Source 
  • Reviewed on 21/02/2020
Tina S.
Travel Agenct
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Easy to Use & always helpful"

Comments: Love it! Highly recommend it and is my 'go to' booking portal

Pros: It;s very easy to use, check pricing & detailed information of tours. Someone always on hand is I have any questions.

Cons: More tours and activities could be added.

  • Reviewer Source 
  • Reviewed on 21/02/2020
Robert S.
Company Director
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/06/2020

"Great Service, Great Product, A Must Have"

Comments: Excellent

Pros: Very simple and easy to use, an easily accessible And usable platform and great customer support. Can’t fault Hero at all.

Cons: I cannot fault this product at all. My only recommendation would be to integrate with my booking system, which they have advised is in the pipeline anyway.

  • Reviewer Source 
  • Reviewed on 03/06/2020
Amy G.
Team leader
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/02/2020

"Love Hero!"

Comments: Great experience, easy to use, easy to understand, makes life as a travel agent easy!

Pros: It's super easy to use, if something needs to be updated or I have a general question, the team from Hero always reply super fast!

Cons: Sometimes the products need to be updated before we can book them but like I said, the team replies super fast and help fix them!

  • Reviewer Source 
  • Reviewed on 25/02/2020
Lisanna W.
Owner
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/03/2020

"Perfect sollution for Travel Booking software"

Comments: Great team that responds very quick to your needs. They listen to their users about implementing new features. The system is very easy to use, and very quick to learn.

Pros: Easy to add several products to a quote, in order of travel date.
Payment link / send quote option is great. Easy search functionalities.

Cons: Multiple quotes per customer, instead of just one profile.

  • Reviewer Source 
  • Reviewed on 02/03/2020
Kimberly H.
Travel consultant
Entertainment, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Hero user"

Comments: Hero is a great software, very user friendly, the people behind it are great and the customer service is very good. Whenever we need something, they are on top of it straight away.

Pros: It is very easy to use, customer service is great and quick.

Cons: That if a customer has several orders/quotes you cannot have an easy overview of all their booked products/pending quotes without having to open them one by one.

  • Reviewer Source 
  • Reviewed on 21/02/2020
Tim K.
CEO
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/02/2020

"Easy to use with an exceptional costumer service"

Comments: Before I used Hero I struggled with bookings not getting finalised and lack of costumer service what was leading into loss of sales.
Hero Travel has one of the best costumer services I have seen. Always quick in responding and also quick in solving your problem.

Pros: Very easy to navigate through all products.
Easy to send costumers payment links.
Very user friendly on phones. (in case you need to do bookings on the go)

Cons: Nothing really not to like about this software.

  • Reviewer Source 
  • Reviewed on 21/02/2020
Heleen T.
Travel Agency Manager
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/02/2020

"Great booking system for mainly Australia & New Zealand travel"

Comments: Great program to use, amazing and helpful staff and good commissions.

Pros: Personality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too.

Cons: Some products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves.

  • Reviewer Source 
  • Reviewed on 25/02/2020
Roderic R.
Director
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/08/2020

"The perfect mix of Integrity and Innovation"

Pros: Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.

Cons: could clear up the dashboard to make it easier to navigate.

  • Reviewer Source 
  • Reviewed on 10/08/2020
Madison L.
OPC
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 27/02/2020

"Review"

Comments: It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.

Pros: Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

Cons: That you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

  • Reviewer Source 
  • Reviewed on 27/02/2020