---
description: Learn more about yellow.ai price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: yellow.ai Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [yellow.ai](/software/194013/yellow-messenger)

# yellow.ai

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> Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries.
> 
> Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses yellow.ai?

Customer service, customer support, utilities, manufacturing, healthcare, airline, QSR, Finance, IT, Education, Media \& Entertainment, HR, Sales, Marketing, ITSM, Customer Support, Banking, Retail etc

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 37 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Bitonic Technology Labs
- **Location**: Bangalore, Karnataka, India
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Please contact Bitonic Technology Labs directly for pricing.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Brazil, Canada, Hong Kong SAR China, India, Indonesia, Japan, Malaysia, Mexico, Oman, Singapore, South Korea, United Arab Emirates, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Benchmarking
- Business Process Automation
- CRM
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Customisable Branding
- Data Security
- Email Management
- Employee Recognition Software
- Engagement Tracking
- Feedback Management
- Geotargeting
- Intent Recognition
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Pulse Surveys
- Question Library
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics

## Integrations (14 total)

- Google Chat
- Google Drive
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- SAP Business One
- SAP SuccessFactors HCM
- Slack
- Telegram
- WhatsApp
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Employee Engagement Software](https://www.capterra.com.au/directory/30817/employee-engagement/software)

## Alternatives

1. [Chatbase](https://www.capterra.com.au/software/1053300/chatbase) — 4.3/5 (73 reviews)
2. [ChatGPT](https://www.capterra.com.au/software/1049484/chatgpt) — 4.4/5 (336 reviews)
3. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Botsonic](https://www.capterra.com.au/software/1061327/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.capterra.com.au/software/204314/wati) — 4.6/5 (202 reviews)

## Reviews

### "Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology" — 4.0/5

> **John Epok** | *24 May 2024* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: - integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc
- intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat
- core strength on SEA regional language and dialect
- resonable pricing
- proactive and supportive support and success team
- user-friendly platform on flow creation and troubleshooting
> 
> **Cons**: - some configurations would need tech background e.g. integration to Zendesk
> 
> I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT.

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### "The perfect software for building the perfect Chat Bot" — 4.0/5

> **Kesav** | *6 June 2020* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: I would say I like the flexibility and features the software offers. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.
> 
> **Cons**: Keeping track of  journey flow in the bot.

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### "Strong conversational AI product with excellent tech and support service." — 5.0/5

> **Verified Reviewer** | *4 August 2021* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: The product provided us with ease of integration with existing systems and with new systems. It is customisable as per our business requirement. The service provided by the team is excellent and they are available 24/7 to help us with any business challenges or tech issues.
> 
> **Cons**: The product doesn't provide ease of new journey creation or editing existing journeys. For any change in journey or communication it requires additional tech effort.
> 
> The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.

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### "Chat Bot Platform for Professionals" — 5.0/5

> **Verified Reviewer** | *2 August 2021* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching \& ticket filtering option to analyze the data.
> 
> **Cons**: You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.
> 
> Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.

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### "Must use product by your Customer Success Team\!" — 5.0/5

> **Amit** | *4 February 2022* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: Insanely easy to set up, operate \& use. Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product.
> 
> **Cons**: Nothing as such. I love it : ) Few technical scopes of improvements feature-wise, but these are very well catered in their ever-evolving roadmap, so don't have to worry.
> 
> The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support \& account managers which makes my life very easy :)

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## Links

- [View on Capterra](https://www.capterra.com.au/software/194013/yellow-messenger)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/194013/Yellow-Messenger/> |
| en-AE | <https://www.capterra.ae/software/194013/yellow-messenger> |
| en-AU | <https://www.capterra.com.au/software/194013/yellow-messenger> |
| en-CA | <https://www.capterra.ca/software/194013/yellow-messenger> |
| en-GB | <https://www.capterra.co.uk/software/194013/yellow-messenger> |
| en-IE | <https://www.capterra.ie/software/194013/yellow-messenger> |
| en-IL | <https://www.capterra.co.il/software/194013/yellow-messenger> |
| en-IN | <https://www.capterra.in/software/194013/yellow-messenger> |
| en-NZ | <https://www.capterra.co.nz/software/194013/yellow-messenger> |
| en-SG | <https://www.capterra.com.sg/software/194013/yellow-messenger> |
| en-ZA | <https://www.capterra.co.za/software/194013/yellow-messenger> |
| pt | <https://www.capterra.com.br/software/194013/yellow-messenger> |
| pt-PT | <https://www.capterra.pt/software/194013/yellow-messenger> |

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