Jira Reviews

We are going to miss Jira - New company does not support.

Comments: It has served our company for many years and really filled the gap where it was needed. I sold my company and the acquirer doesn't support Jira.

Pros:

Jira is easy to use and very easy to set up.

Cons:

The fact that my organization doesn't support using Jira.

Great software project management platform

Comments: Great tool that can be used as a great software project management platform.

Pros:

I like how it fits the SCRUM process and is a useful backlog management system.

Cons:

I preferred and prefer Azure DevOps because of it’s automated deployments.

Alternatives Considered: Azure DevOps Services

Reasons for Switching to Jira: We wanted to try an alternative to DevOps to get something outside of Microsoft.

An Efficient Tool But Learned Over Time

Comments: Jira is a powerful tool for managing project and workflows. Despite a steep learning corve, its flexibility and robust fatures make it essential for team colebration and coplexprojects.

Pros:

Jira's flexibility and customisation options are its greatest strengths. It allows teams to adapt workflows, track tasks effectively and integrate with other tools through the Atlassian Marketplace. It is perfect for Scrum and Kanban, helping to visualise progress and streamline project management.

Cons:

Jira's complexity can be overwhelming, especially for new users. Its interface feels cluttered at times, and setting up workflows or configurations can be time-consuming. Additionally, it may require extra training to use effectively, which can slow down adoption.

Jira Service Desk Management for HR

Comments: Very positive implementing and using Jira Service Desk Management as a Case Management and Queries Inbox solution. Quick implementation and adaptive enough to allow for continuous development and improvements to our workflows. With technical resource within the HR function, little to no IT support was required to build or roll out the platform.

Pros:

Jira (Service Desk Management) is incredibly durable and customisable. The system can be designed around internal processes and workflows in order to produce a platform bespoke to requirements. It also integrates very well with a large range of other platforms and services.

Cons:

Some of the build and design can be tricky and on occasion due to confusing navigation of the administrative menus and options, especially if your HR function lacks a technical resource or support from IT function.

Alternatives Considered: ServiceNow and Zendesk Suite

Reasons for Switching to Jira: Better value for money, easier build and implementation for non-technical resource.

Getting Things Done with Jira

Comments: We have single-signon enabled which makes it easy to access the tool without additional overhead. Collaboration with external partner is a lot easier with Jira as it helps keep all of us accountable for our work.

Pros:

There are many views available, ranging from the Kanban board, to the list view of all issues. This enables one to easily slice and dice issues any way one prefers. Also, the email alerts let you know when colleagues and partners, both internal and external make updates to the issues we are working together on.

Cons:

There is not much to dislike at all. We are able to make good use of the tool.

Alternatives Considered: Trello

Reasons for Switching to Jira: Other folks felt more comfortable with Jira than with Trello, though different tools make sense for different workstreams. Trello might be a better fit for smaller groups than for larger wide-ranging initiatives/deployments.

De facto standard of Issue management hosted on Cloud.

Comments: Better than nothing. Good thing is that everybody knows Jira. It is like Windows - everybody hates it, but everybody uses it.

Pros:

Has many integrations, it is de facto old standard for SMB

Cons:

It is cloud based, expensive and has strange way to do things.

Overall a great tool for small or large teams

Comments: My overall experience with Jira is really positive. It has helped me and my team to collaborate effortlessly, keep track of all our tasks and increase our productivity.

Pros:

What I like most is the clean user interface and the ton of advanced features.

Cons:

That's a very rare case but sometimes the entire platform gets offline because of an error or maintenance.

Project Management Made Easy

Pros:

I love the user interface. It is so easy to learn and use. The pricing is also unbeatable.

Cons:

Since I started using Jira, I have not encountered any problems with it.

Alternatives Considered: ClickUp

Reasons for Choosing Jira: Jira has all in one functionalities and hence made us switch.

Switched From: monday.com

Reasons for Switching to Jira: Jira is a bit cheaper than the above software

Good organisation tool, but can be better

Comments: It's okay. We use it to manage the HR workload,and so far it has been a good experience, however, I think it can have a better look

Pros:

The unique issue numbers. It makes it easier to describe a task

Cons:

The look. It's not very user friendly for non tech people

Increase Business Productivity!

Comments: Excellent, it really helps us save time in coordination tasks.

Pros:

The ability to coordinate all teams towards a common objetive / output.

Cons:

It can be a touch complicated for non tecnical people, but its getting way more friendly in UX

Alternatives Considered: TheyDo

Reasons for Switching to Jira: More complete suite across the board. High level of integration with third parties.

Go to for large dev teams and enterprise

Comments: In my experience managing large teams of developers in different parts of the world, it has been a vital application in managing projects and work and keeping things on the move and transparent, but of course, it requires the adoption of good processes and workflows.

Pros:

It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices

Cons:

Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM

Comprehensive Project Management and Agile Tool Jira is a powerful project management tool known for its extensive customization capabilities .

Comments: Jira is highly effective for managing complex projects and workflows but may require a learning curve and careful configuration to fully leverage its capabilities.

Pros:

Customization,Agile Support,Integration,Reporting and Analytics.

Cons:

I see that the least about jira in :Complexity, performance and high cost

Alternatives Considered: ClickUp and Wrike

Reasons for Switching to Jira: Choosing Jira over other project management tools might be preferred for several reasons:Advanced Customization,Strong Agile Support,Integration Capabilities,Scalability,Comprehensive Reporting, flexible issues tracking.

Improves productivity, but misses a few basic features to make it even better

Comments: Overall, my experience is very positive. There are minor issues and things you have to work around, depending on the use case. I worked with Jira both as a user and an admin. There were minor issues affecting productivity with both, but it's definitely net-positive even for a smaller team of 2-3 devs.

Pros:

The standout features are the high level of customisability and the development integrations. I was able to set up automations based on our pipelines. We used Bitbucket from Atlassian as a version control system, so the integrations worked even better. I like that the platform is fairly friendly for smaller dev teams, too. While some features are price-locked behind higher tier plans, it's doable for small teams with lower budget, too. When you need extensions, that's also manageable because most of them are free or cheap under 10 users.

Cons:

I had two major problems. First on is that automations are very limited in executions on the lower tier plans. Actions like "assign on transition" should be a basic thing that's included in all plans, unlimited. Assigning tasks to the right person at the right time is crucial for lean operations. Second is that project duplication doesn't work very well. You lose some of the issue schemes, workflows, etc. At the same time, every time you create a new project, Jira creates new schemes/workflows for it - even if you use the same ones for all of your projects. That creates clutter, and to my knowledge it was impossible to set up a project template in Jira cloud. Other than that, at times, the interface can encounter bugs. That's understandable with the complexity of the product, but it's still annoying.

Overall top product for software development task tracking and management

Comments: Overall, as a product owner, I could not anyway stay on top of things if I would not use Jira daily. Prioritising is the biggest thing for me and our team and Jira helps with that a lot. The product is also startup friendly when it comes to the pricing/subscriptions.

Pros:

Jira, as a part of other Atlassian products, has been improved a lot in the last year. When we started with Jira, we were only using it for development task tracking, nowadays we are using it, along with Confluence and Bitbucket, as the backbone of our technical records. Jira takes time to get to know to, but they are improving the UI towards more user friendly way. I have not yet found any possible alternatives for the overall capabilities of Jira.

Cons:

Some part of settings and some more advanced options in Jira are still a bit hard to reach. But you just need to use the docs and search for help from the internet when you feel like you are stuck. There are a lot of Jira users out there and many of the issues you will face when using it, have been recognised and people have found word arounds.

Jira makes agile easy

Comments: I use Jira every day as part of my scrum team - it is a great way to visualize tasks and collaborate to achieve our goals

Pros:

It makes it really easy to see tasks and work in an agile way to achieve our goals as a team. I like the sprint boards that you can customize with different headings so there is transparency about the status of tasks across the team.

Cons:

It can be a little bit buggy at times. Some days it seems to run really slowly and be quite laggy as you are navigating around the site. It also doesnt auto update when someone is making changes to the board - you have to refresh to see what changes have been made which can be a little annoying and lead to some repetition

Not Great, not terrible

Comments: Using Jira feels a bit like working with an old partner—reliable, but rough around the edges. It gets the job done, sure, and when it’s working smoothly, you appreciate the structure it brings. It helps you keep track of every detail, and when you’re neck-deep in issues, that’s a lifesaver. But it’s not always quick, or clean. Sometimes it makes you jump through hoops to get simple things done. You get bogged down in configurations, settings that don’t play nice together, and the whole thing can feel heavier than it should. It’s like trying to get answers from a witness who keeps dodging questions—you’ll get there eventually, but not without some frustration. Overall, Jira’s solid. It’s got the tools you need to keep things moving, but don’t expect it to hold your hand. You’ve got to be willing to put in the time to make it work for you.

Pros:

Jira? Yeah, it’s got its perks. It’s a tool that doesn’t just let you keep tabs on a job; it lets you really see it—track each issue, each lead, like it’s right in front of you. The workflows? They’re flexible, like good disguises. You can twist them to fit any shape. Agile boards help keep things under control—like a good stakeout, you get your sprints, your backlogs, keep everyone moving in the right direction. And then there's the integrations… fits with just about anything, like it was built to blend in. Reports and analytics? Those are the real truth-tellers. They don’t lie. They show you who’s keeping up, who’s falling behind. And the automations—well, those let you set things on autopilot. I like that. In my line of work, anything that does some of the heavy lifting for you… it’s a welcome tool. Yeah, Jira’s a good partner, long as you don’t forget who’s in control.

Cons:

Jira’s got its ups and downs. It’s a tool that tries to do a little bit of everything, but sometimes that means you’re dealing with too much noise and not enough signal. It can feel bloated, like it’s trying to be the hero of every job, when really, it just needs to get the basics right. Customizing anything? That can take you down a rabbit hole. You end up sifting through layers, settings buried under more settings, just to get it working how you need. Performance is another thing—it’ll drag its feet at the worst times. You want to get in, make a few updates, and get out, but it’s like you’re wading through molasses. And notifications? You’ll get hammered with them unless you shut most off, which kind of defeats the purpose. It’s powerful, sure. But it could use a little more finesse and a lot less complication.

Jira is AWESOME!!!

Comments: It’s a pleasure to use this tool and I get excited when I see companies using it because it I understand the efficiency it creates internally for teams.

Pros:

The collaboration and transparency the tool creates inter-departmentally and cross functionally between companies is phenomenal.

Cons:

Would love a way to request permissions within the product. I currently need to reach out to parties outside of the platform via email when I don’t have permissions to certain documents or boards, or want to be a watcher on a ticket. It would be nice if there was an ask for permission button within the browser.

Jira FTW!!

Comments: Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.

Pros:

Jira is user-friendly and also it can be as deep and customizable as need be. It is the backbone of my business for ticketing, collaborating and troubleshooting across all environments.

Cons:

If I really have to mention cons, I would say more customizable themes. Other than that, it does the job.

The best way to manage projects

Comments: Working within Jira has strengthened our team for it provides us with robust and efficient project management tools.

Pros:

I like how Jira is effective in management of agile projects.It provides us with variety of settings that can be customized in terms of the prospects allowed,such as Kanban boards,Scrum framework and extremely detailed reporting regarding our organization.Also I like that it is capable of accommodating sophisticated projects and multiple department in our organization.

Cons:

The interface can be somehow complex for first time users.

Project and product management in one place

Comments: Jira is an excellent tool to manage agile projects, manage team's tasks, test and log bugs etc.

Pros:

Easy project management, allows collaboration, sprint management, issue tracking and reporting

Cons:

When moving one ticket to another project, we sometimes love some data that was available in custom fields, such as acceptance criteria. This can be found in history, but to re-add you need to reformat etc.

JIRA review.

Comments: I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just for the simplicity alone.

Pros:

It is very easy to track my work tickets, collaborate with colleagues, and link to other Epic tickets or other related JIRA to keep track of all events for a specific issue and who is involved.

Cons:

The only issues I have had with JIRAs in over 10 years of use is only when there is an issue with access to the JIRA environment.

Powerful Project Management Tool.

Comments: Jira has proven to be an effective solution for managing software development projects, facilitating better teamwork and task streamlining. It does, however, take some time and effort to completely understand all of its functions, but once configured, productivity will be increased.

Pros:

Jira has great project tracking and management features and is quite customizable. The agile boards make work management and sprint tracking easy, and the interaction with other programs like Confluence and Bitbucket is flawless. In addition to that, we can design intricate workflows that are particular to the needs of the company.

Cons:

Particularly for new users, the learning curve can be quite hard. Because there are so many features and options accessible, the UI might occasionally feel overwhelming and take time to get familiar with. Furthermore, the cost may be prohibitive for startups or smaller teams.

A Transformative Tool for Agile Project Management

Comments: Jira has truly elevated our project management process. Its versatility and advanced capabilities have made task delegation, sprint planning, and project tracking efficient and transparent. Once the initial learning period passes, the tool proves to be a game-changer for agile teams. I highly recommend it to any organization looking to streamline workflows and foster better collaboration.

Pros:

Jira is an exceptional project management tool, offering a wide range of features for seamless task tracking, sprint planning, and collaboration. Its customizable workflows make it easy to tailor Jira to any team’s needs. The intuitive agile boards visually simplify progress tracking, while integrations with Confluence, Github, draw.io, and other tools streamline communication and productivity. Furthermore, real-time reporting and analytics provide powerful insights, helping teams stay aligned and on target.

Cons:

While Jira offers a wide array of features, new users might find the platform somewhat complex at first. However, this initial learning curve is easily overcome with adequate training and time, and the software becomes much more intuitive. The pricing can concern smaller teams, but the value it adds to project management and workflow efficiency makes it a worthwhile investment.

Abysmal quality for sky high price

Comments: We chose the data center product after the server product was discontinued because our users were familiar with it and did not want to move to something new. From the first install, it was a nightmare. Other products - if you want to move from one server to another, you just back up on the old server and restore on the new one. With Jira - we had to buy a plug in to import and export it all. That's where we started to see the data integrity issues. The plug in knew to check where dependencies were missing, but Jira never flagged any problems when something was changed that broke a dependency. I can't even begin to describe the endless stream of issues we've been facing for months. Atlassian is after your money, not your satisfaction with their product.

Pros:

It supports two-factor authentication now.

Cons:

This company ignores every software development best practice. Unresolved bug and feature requests on their support site are often more than a decade old. They rely on plug-in developers to make broken things work, and the plug-ins generally come with a ridiculously high price tag. No admin tasks, from the simplest data validation to proper relationships between Assets objects, can be accomplished without work-arounds. And the workarounds generally break other things. Data integrity is a joke in Jira and JSM, especially in Assets. If you want your data to be clean and accurate, be prepared to learn a lot of code.

Digital Transformation Leader

Comments: I've been working with Jira for a very long time. Its reporting and visualization capabilities are very strong, I expect its capabilities to increase with artificial intelligence-supported applications. It would be invaluable for him to give advice like assigning tasks based on the meeting or email summary, or when you need information for a meeting, Confluence has this type of information, would you like to use it? Although you find it easy to use in general, you need to work a little for detailed use.

Pros:

I love Jira's scrum board management and visuals. We started to hold retrospective meetings here, especially in the last sprints. Being able to choose themes and including the discussed topics as stories in the sprint makes my job easier. Its filters are very powerful, it is especially important to create a board for your own use. Nice to save a time with jira

Cons:

There is no part of it that I can specifically say I didn't like. But I expect Jira to get more support from AI to make our work easier. For example: It would be great if it included an add-on to online meetings and the folder I have allowed in Outlook, listened and assigned automatic tasks to the board from my meetings and e-mails, and I could review them.