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About Commusoft
Discover why 10,000+ contractors in gas, heating, plumbing, electrical, and HVAC trust Commusoft to drive their business growth!
The product is easy to use and was integrated into the business very smoothly.
No real issues can be a bit slow but more likely our internet speeds.
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Filter reviews (209)

Perfect Management System
Comments: Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.
Pros:
Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.
Cons:
Some time keeping features. It only logs travel when travelling to the job, not returning.
Seamless job management
Pros:
It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.
Cons:
It would be nice to be able to transfer tenant addresses when a landlord moves home.
Plumbers diary management
Pros:
Commusoft is great for plumbers Diary management, service reminders
Cons:
Sometimes commusoft is difficult to navigate small things like deleting items.
Superb Tool
Comments: The overall experience is superb , always on hand to help
Pros:
commusoft is a vital part of the company
Cons:
allow more than one mobile number on the main account
very good software for our heating buisness
Pros:
It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years
Cons:
sometimes it does not always link to our accountancy software- we have to manually rest it
Shockingly Grateful
Comments: The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.
Pros:
Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.
Cons:
The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin
Simple to use
Pros:
we have been using for a long time, is simple to use.
Cons:
i wish there was a way of deleting attachment in bulk instead of one at a time
A great tool for running our company
Pros:
Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.
Cons:
The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.
Using Commusoft as a Property Maintenance firm.
Pros:
The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients.
Cons:
Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.
Commusoft Review
Comments: We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly
Pros:
It is a fast system that our office staff and engineers find easy to use
Cons:
The occasional change of lay out can sometimes cause confusion
commusoft review
Comments: we have had commusoft for a number of years and find it a easy and flowing system
Pros:
This is a easy system to use i have used different software over the years and this has to be the most easiest
Cons:
the only downside is that you have to buy extra data when you have run out
Changed our business for the better!
Pros:
The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents.
Cons:
My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.
commusoft User
Comments: good, i have email response which is replied back very quickly
Pros:
does everything i need it to do to run ny business
Cons:
not much really, sometimes i just have to remember to update the app to get thi gs back up and running
Great Software
Comments: Overall fantastic experience, especially the help team
Pros:
User friendly Reduces admin times Reports and functions to summarise with ease
Cons:
Would be great to personalise it further to your specific needs
Wow!!! This is not a software update this is a supercharge of an already great system.
Comments:
I hate writing reviews but would have felt guilty not to give credit where due with Commusoft.
The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more.
My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive.
Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!!
Thank you, Thank you, Thank you!! Keep up the excellent work!!
Pros:
It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft.
Cons:
I've run out of space so as there are no negatives Ill continue with the Pros: I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date" In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!!
I would not hesitate to recommend the software and support team at Commusoft.
Comments: The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.
Pros:
Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users. The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site. Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates. Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.
Cons:
Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.
An incredible learning experience the whole process has been conducted efficiently and smoothly.
Comments: The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.
Pros:
The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.
Cons:
Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.
Great software but if you leave your stuffed
Comments: Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!
Pros:
The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft
Cons:
Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
Commusoft Feedback
Comments: We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.
Pros:
The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Cons:
It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.
Commusoft for Minor Works
Comments: Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.
Pros:
Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone
Cons:
I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't
Job Management Software
Comments: Saves us time which obviously saves money Customer communication with regard to jobs/diaries is more up to date Easy to use app Great training
Pros:
After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well. We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use. With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.
Cons:
The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.
Excellent Customer Management Tool
Pros:
Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes. If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.
Cons:
I haven't worked with it long enough to come across anything I don't like about the software yet.
Review
Comments: Overall commusoft is a great company to work with and the support side is great too they are always there to help whenever there is an issue
Pros:
Commusoft makes the day to day running of our company so much better, we could not work without it, with numerous engineers this makes our planning so much easier and efficient.
Cons:
Cannot think of any cons of using the system!
Commusoft review
Comments: Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work
Pros:
easy of use - very straight forward so minimal training required to get staff using the system
Cons:
some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this
Great Overall Package
Comments: Overall a great package.
Pros:
Easy to use and updates instantly. Our Engineers find this programme easy to use.
Cons:
Any issues that have arisen have all been rectified.