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QuickBooks Online Advanced Reviews

About QuickBooks Online Advanced

QuickBooks is an end-to-end accounting software that can grow with your business.

Learn more about QuickBooks Online Advanced

Pros:

The system is easy to use and QuickBooks has a ton of guides and videos to help begins with just about anything. Truly accounting made easy, not to mention the dozens of app integrations available.

Cons:

My only complaint is when calling customer service, I have been helped by representatives who know less than I do about their program.

QuickBooks Online Advanced ratings

Average score

Ease of Use
4.4
Customer Service
4.1
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/10

QuickBooks Online Advanced has an overall rating of 4.4 out 5 stars based on 945 user reviews on Capterra.

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Filter reviews (945)

Bob
Bob
Online Radio Expert/Host; Podcast Host; Ordained Minister/Award Winning Author/Prof. Public Speaker in US
Verified LinkedIn User
Nonprofit Organization Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Over 10 years of complete satisfaction!

5.0 5 years ago

Comments: 100 percent satisfied. I have been approached with offers to switch. I turn every single one of them down. QuickBooks has proven to be to be the absolute best software for me to use in this area.

Pros:

I love QuickBooks for Non-Profits! I have used this software exclusively for the past 10 years with no problems at all. I have received numerous compliments from Board Members of the accuracy and detail I provide when it comes to our financial reports. I have been told I provide the best reports they have seen (many are members of other non-profit boards). It is all accomplished with just a few clicks and the reports printed out!

Cons:

It does take a bit of getting used to. Especially when you are first setting up the system. Once it is set up, it runs along fine. One thing to make sure of is the category of the items you are entering. Otherwise, your reports will contain mis-categorized information. Be sure to check over your reports for accuracy in that area. If identified, it is a simple fix - but you must check it over.

Intuit Response

5 years ago

Hearing that you've enjoyed using QuickBooks for so many years makes our day, Bob! We're thrilled to know that you're able to confidently present accurate data with the reports you've created without breaking a sweat. You can continue rely on us to have your back for years to come. It sounds like you're a pro, but if you ever need any assistance, we recommend checking out the Community. Here, you'll find detailed articles and advice from fellow users and QuickBooks Team members: https://community.intuit.com/ Thanks for an awesome review! Morgan, The QuickBooks Team

Joe
COO in US
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Best Option Out There

4.0 5 years ago

Comments: We were doing all of our accounting manually before and it got to a point where we could not keep up. Now none of our upcoming expenses are a surprise and we know with great accuracy what our financial position is while we are determining if an opportunity is right for us.

Pros:

I like that it is universally used so no matter how many different financial professionals from how many different companies I have to deal with they are familiar with the software so there is no learning or teaching curve there.

Cons:

The biggest flaw I would say is when a new 3rd party program comes out that works well with my business Quickbooks seems to lag behind in having some kind of integration available. Ideally I would like all my softwares so integrate with Quickbooks so that I can use the full power of the system.

Ibrahim
Grants Writer in UK
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

QBOA Review by Grants Writer

5.0 2 months ago New

Pros:

QuickBooks Online Advanced automates repetitive accounting tasks such as accounts payable and receivable in real-time.

Cons:

The vendor enhances regular version control which eradicate bugs automatically - currently I am not facing any error.

Wes
Wes
Vice President in US
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The Sofware You Love To Hate

3.0 4 years ago

Comments: We have used Enterprise for years and we had to make a change because our inventory was getting out of control. Sadly, Enterprise is missing about 5 things to make their manufacturing perfect and it just doesn't look like that is ever going to happen. Accordingly, we had to try and find an MRP software and the only way it would work well was moving to QBO. This was like making a choice to either get punched in the gut or punched in the throat. Either inventory was workable or accounting was workable.

Pros:

It integrates with our current ECommerce cart and a few other programs (e.g. Zapier).

Cons:

They have radically tried to over-simplify the product. For instance, the Vendor tab being under Expenses. As every accountant knows, Vendors aren't solely about Expenses. This is just one example of how, in trying to make this product more intuitive, they have thwarted anyone with accounting experience in using it. There are so many things you cannot delete. Too many to try and list here.

Intuit Response

4 years ago

We appreciate you sharing your thoughts with us, Wes. Receiving your feedback will only help us continue to improve the product.Feel free to check out the QuickBooks Blog, as this is where your feedback comes to life:https://intuit.me/2L2zqTv. We hope you have a great business year filled with success and great health during this difficult time! -Hannah, The QuickBooks Team.

Mrima
Accounts Clerk in US
Hospitality, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks Online Advanced at KSLH

5.0 3 months ago

Comments: General ledger, accounts payable and receivable automation.

Pros:

QuickBooks Online Advanced automates project accounting, billing and invoicing processes.

Cons:

QuickBooks Online Advanced allocates all features that I yearn to use on a daily basis without any issue.

Michael
President in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

QBO Improving

4.0 5 years ago

Comments: We experience little downtime, despite some slowing of speeds. We're impressed with QBO at this time.

Pros:

Many new features being updated regularly. Does what we need it to do.

Cons:

Speed improvements as our file grows is very important.

Kerry
Accounting Specialist in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Quickbooks Online not all it's cracked up to be, Desktop version is much better

3.0 11 months ago

Comments: Customer service has been terrific, however so many problems with online. I used the desktop version for over 20 years and the online version is littered with problems that customer service was unable to solve. Hopefully as time goes on it will become a better product.

Pros:

The ability to use it remotely and store everything in the cloud

Cons:

The reporting features are awful. Unable to get the same or even similar reports with necessary information as the Desktop version

Leticia
Customer Experience and Operations Manager in UK
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

QBOA: Online Accounting GOAT of All Times

5.0 2 months ago New

Pros:

QuickBooks Online Advanced facilitates tools such as billing, invoicing, accounts payable and POS which automates accounting.

Cons:

QuickBooks Online Advanced suits all my needs without having to integrate with external apps.

Nelly
Real Estate Agent in UK
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks Online Advanced Review

5.0 4 weeks ago New

Comments: Automating accounts payable, receivable and general ledger is made easy by QBOA.

Pros:

QuickBooks Online Advanced streamlines accounting processes by automating workflow in real-time.

Cons:

At the moment, I am experiencing zero flaws when using QBOA.

Obi
Director General in UK
Arts & Crafts, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

QBOA Insight by DG

5.0 2 months ago New

Pros:

QuickBooks Online Advanced eradicates financial errors by automating tasks such as general ledger, accounts payable and receivable in real-time.

Cons:

QuickBooks Online Advanced hardly pose flaws and I use it regularly.

Ryan
Manager in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Quickbooks Online Advanced

5.0 5 years ago

Comments: There are so many reasons why we love working on Quickbooks online. The credit card processor working through our website, the mobile app and card processor, as well as the integration to WordPress and to help add automation to our financial recording.

Pros:

There are so many features to this software, but my favorite is definitely the online platform. I am able to see the progress of the business through my phone or iPad and not just sitting behind a desk. So much business is done on the road or moving around and having the app easily accessible I can always be in touch with what is going on in the company.

Cons:

Setting up the new company file was difficult. We were moving from QuickBooks desktop and it had to much data (20 years worth) that we were not able to compress it then upload the information to the new platform. We were able to do batch uploads which did allow us to preserve some data but it did make the transition a little more difficult than it needed to be.

Lisa
Director in UK
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Veteran User of QBO

5.0 11 months ago

Comments: Overwhelmingly positive. I find it very intuitive. It does the job and I enjoy using the software. It doesn't frustrate me.

Pros:

The reporting is good, the system is robust, the bank rec works, a lot can be automated, I use the payroll feature too which saves a lot of time.

Cons:

The pension connection keeps not sinking so I manually have to go to the NEST website to enter in the numbers.

Milena
Bookkeeper in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great!

5.0 last year

Comments: I like how easy, reliable, and multi-functional QBO Advanced is. I use it for a client and it saves me time and money.

Pros:

I like the many features QBO Advanced has to offer. It saves time and money. It is great for growing business. It is easy to integrate with many other apps if needed.

Cons:

The least I like would be the price, however, with the many features it has to offer - it definitely is a must for a growing business with more complex workflows.

Sara
Administrative in US
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Efficient and Insightful

4.0 5 years ago

Comments: Since switching to QBO Advance our company has not only been able to work efficient and effectively but also pinpoint trouble areas both within our financials and bookkeeping. We have been able to work towards correcting and improving these areas. Overall, we are very happy with our experience thus far with QBO Advanced.

Pros:

There are several features we find extremely convenient, including, the ability to directly connect our bank accounts, remote access to our software, and the at a glance profit and loss for projects. We also find the project feature to be the most useful and enjoy the hourly cost rate within projects to be extremely insightful. A final area we find extremely useful is the user permissions feature within QBO Advance; this feature has given us the ability to broaden our users and therefore increase our workflow efficiency without sharing our financial data.

Cons:

We have found the payroll add-on to be difficult to work with, specifically, distributing the different pay rates because our employees get paid different wages when working on government jobs as well was when they work overtime. Overtime does not seem to accurately pull from the time cards and pay appropriately for overtime. We also wish more payroll data had transferred when switching from desktop to online.

Brandon
Owner in US
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

TMG QB Online Review

5.0 2 years ago

Comments: The product is easy to use and comprehensive for how we use it.

Pros:

I like the integration options available through the web version vs. the desktop version. We have been able to provide advanced reporting utilizing these features.

Cons:

I wish the Advanced version had the backup feature included and wouldn't require the large additional fee to include this feature. I also wish the budgeting tool was included in the basic version and didn't require a higher level option since budgeting should be done at the basic level for any small business. I also wish the integration to Power Bi was no longer in beta so that functionality can be fully utilized.

Russell
Russell
CEO in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ubiquitous and necessary, but far from perfect

4.0 2 years ago

Comments: It is a necessary evil.

Pros:

Online access is convenient. Most clients are already using it. Easy to get accountant access. Bank feeds are superior to the desktop product. Integrates with many different tools through Zapier. Works with a large array of direct 3rd party add ins.

Cons:

It lacks basic and essential features such as reliable backup/restoration of data, month end closing tools, etc. forcing us to pay third parties to make up for what QBO lacks. The receipt capture is too limited and is very poor at matching transactions if it doesn’t automatically recognize a receipt. The system is extremely nit picky about which type of transaction you are using in the moment. This is not an issue with QB desktop as you can easily enter almost any type of transaction from the register without the need to tell it what you are doing in advance. The product does not often get substantive improvements and yet the subscription fees are very high and are increasing over time. Pay more, get the same product.

Intuit Response

2 years ago

We appreciate you taking the time to write your review, Russell. We want to be sure you're enjoying your time with QuickBooks, and that you're getting the most out of your product. If you have any suggestions about what you think would make QuickBooks better for your business and others, please don't hesitate to send these over for our Developers review using the 'Feedback?' icon in-account. Also, if you need assistance or run into any issues, please don't hesitate to get in touch with our QuickBooks Technical Support Team by phone or chat using the 'Help (?)' icon > 'Contact Us' right from within your account. We'd be more than happy to take care of you. -Faith, The QuickBooks Team

Charles
Mental Performance Consultant in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quickbooks Review

5.0 2 years ago

Comments: Experience has been great and very professional so far!

Pros:

I loved how automated my invoices and billing became using quickbooks. I enjoy the professional look and easy use of the platform. It made it also easier to build and make expenses report. The customer service was also really good as I was able to schedule a call within the first 5 min on the website

Cons:

Right now, I need a bit more experience on the platform. However, I would say that the price are decent and good for what I am using. Nothing negative to say about the platform.

Veronica
Veronica
Consultant Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A powerful tool to track accounting and financial reporting

4.0 3 years ago

Comments: Overall my experience has been good with Quickbooks online advanced. The product has all the features needed to run a business, get the reporting and also connecting with useful apps developed by different partners. Especially during this unprecedented times when online presence is fundamental QBO Advances provides access to not the only an accounting platform but also easy integration to other partners like Third party delivery, PoS, e-commerce, ACH Payments, etc.

Pros:

The software is designed to simplify the journey by increasing the quality of the data input during the booking of the transactions and eliminating common mistakes during the process of bookkeeping. I like how the bank feed makes easier every bank reconciliation and provides a lot of information directly from the bank statement.

Cons:

I do not like that the migration from desktop to online is not easy and the online version has some missing features compared with the desktop version. I also do not like the Inventory module does not have all the information for food products, like expiration date or lot control

Tammy
Staff Accountant in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

It's All About The Extras

5.0 5 years ago

Pros:

QBO Advanced includes the analytics through dashboards and Fathom. These are powerful tools and very useful for management. The Enhanced Custom Fields are valuable for our company as we are able to capture information that can be kept in QBO with the client instead of having several spreadsheet to keep this information. The Customize Access By Role is helpful for us because we are able to then develop UI from our software into QBO allowing our developer to have access to QBO but not have access to the entire company file. Feedback is very vital for us the user. As we find something that could make our jobs easier, or a way of getting information out you can always enter the feedback in for Intuit's development team to review. I have experienced that some feedback has been addressed, which adds value for us because we know that the software is becoming a tool that will do all that we need it to do.

Cons:

We lost a couple reports when we converted over from desktop, but Intuit is constantly working on enhancing the software.

Norah Bird
CFO/COO in Canada
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Quickbooks

5.0 last year

Comments: Overall I am impressed with the software, I just do not like being held ransom by having no means of reviewing the history of our accounting records electronically. We can only review static, saved documentation

Pros:

I like the fact that it is fairly accurate in predicting what account should be used once it has encountered the same transaction from a bank account or credit card.

Cons:

The constantly increasing price but no new features to justify the increased cost. I think the thing I dislike the most is that the system will not allow the User to take a backup copy. We rely on their cloud and if we stop using their software, we cannot run or produce an electronic backup that we can review without continuing to pay for the software subscription. It is imperative that reams of reports and ledgers are and no electronic format that we can review our records.

Debi
VP Operations in US
Banking, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Disappointed in QB Online constant updates

3.0 7 months ago

Comments: It has been beyond frustrating working with QB customer service to add back a column on a report that was removed (probably accidentally in June 2023). I want to see the NOTES field added back to the Customer export and have reached out to numerous supervisors and have been told many times it will be added back. It is now 10 months later and the field has not been added back.
I have provided "Feedback" numerous times as well.
Super frustrated with the customer support team not taking steps to fix this.

Pros:

It's important to access QB from different computers/locations.

Cons:

It has been beyond frustrating working with QB customer service to add back a column on a report that was removed (probably accidentally in June 2023). I want to see the NOTES field added back to the Customer export and have reached out to numerous supervisors and have been told many times it will be added back. It is now 10 months later and the field has not been added back. I have provided "Feedback" numerous times as well. Super frustrated with the customer support team not taking steps to fix this.

Beth
Owner and COO in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

All-Encompassing, Integrated Accounting Program for Small Businesses

5.0 5 years ago

Comments: Sending invoices out to clients on a recurring basis used to vex me! But invoicing with QBO is quick and simple and I can see whether the client has open/viewed the invoice. Now I can even create invoices in batches! I can send reminders, statements, and clients can pay online with credit cards or ACH, allowing cash flow to improve. I can also see AR reports and then follow up easily.

Pros:

Overall this product is easy to use and offers the tracking resources our company needs. I also love the add-ons for processing payroll and the merchant services. It is a seamless, easy process for me to process payroll at a fraction of the cost of payroll processing companies. Also, I have yet to find a per transaction cost lower that Intuit's Merchant Services, plus it cuts the amount of work I would have to do if I used an outside credit card processor. I also like that this is cloud-based, online software that I can access from any computer at home and at work (or even at a coffee shop).

Cons:

When I have a question or need assistance, the customer service has not been as good as I would expect to support what is, in my opinion, such a great software. QBO Advanced, however, has upgraded with a service called Priority Circle.

Katrina
Accountant in US
Utilities, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

#1 Accounting Software

3.0 last year

Comments: Quickbooks is what it is. I know it's not a perfect review and not what everyone wants to hear but it's the best one on the market BUT with that being said this program lacks a lot and has A LOT of glitches and malfunctions all the time. Will I be switching to another one. Probably not in the near future.

Pros:

The overall use of QB online is easy. It's straight to the point and anyone can learn how to use the software. The majority of the features are pretty easy and function great.

Cons:

THIS SOFTWARE IS SO GLITCHY AND SLOW! Some days this software works phenomenal and on the days you need it to work it doesn't. This is especially bad when it comes to the payment feature for contractors. To pay one contractor is fine but when you need to pay multiple and use the feature included in QB it's horrible. Every click takes at least 30 seconds to load making a job that should only take a few minutes take 1/2 your workday.

Joe
Finance Coordinator in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use and very convenient

4.0 8 months ago

Comments: It has provided me everything I need to do my job well and has a simplicity that allows me to work very quickly and efficiently. The things it might lack are not critical to what I need to get done at work.

Pros:

QBO is very user friendly and easy to get acquainted with quick. There are enough features to allow you to do a multitude of tasks. Online bill pay is an essential feature for us and allows us to send ACH payments for free in a timely manner. The system is able to operate quickly and not slow down with multiple programs open at once.

Cons:

Can be difficult to find discrepancies/accounting errors. Could have more protections against altering previous period numbers.

John
Director of Finance in US
Arts & Crafts, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Quickbooks Online is easy to use and overall great value for the price

4.0 2 years ago

Comments: Overall very positive. My only gripes are listed above. They are just a few changes I'd like to see happen. Will continue using QB Online and hope to see improvements in the future!

Pros:

Online access, ease of use, and overall user friendliness. Also love that you can add attachments to each entry. Fantastic, because then I don't have to go digging in a file cabinet to find the supporting documentation.

Cons:

Custom reporting could definitely be improved. You can't select from nearly the amount of data items that are necessary. Also, a great feature to add would be the option to add a single attachment to bulk transactions. I would love to see this implemented. IE: when using "Batch Transactions" you could add a single report to the 25 different entries made in the batch. Also, another thing would be that you can list multiple departments on one invoice/sales receipt (IE make it a line item) instead of having to generate separate invoices/SR.