---
description: Learn more about Tiledesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Tiledesk Cost & Reviews - Capterra Australia 2026
---

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# Tiledesk

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> Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
> 
> Verdict: Rated **4.6/5** by 154 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Tiledesk?

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 154 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tiledesk
- **Location**: Galatina, Italy

## Commercial Context

- **Starting Price**: EUR 49.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: All plans include a 14-day free trial.

Tiledesk Starter is built for individuals who want to launch their first AI Agents and knowledge base workflows with monthly limits.

Tiledesk Pro is designed for small teams that need to scale AI Agents and knowledge across more conversations and channels while keeping predictable usage limits.

Tiledesk Enterprise is for organizations that need maximum flexibility, scale, and security, with custom limits tailored to operational requirements.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Code-free Development
- Communication Management
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Data Import/Export
- Email Management
- Engagement Tracking
- Feedback Management
- Geotargeting
- Human Handover
- Inbox Management
- Knowledge Base Management
- Language Detection
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Sales Activity Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Workflow Management

... and 2 more features

## Integrations (15 total)

- Brevo
- Customer.io
- Dialogflow
- HubSpot CRM
- Joomla
- Messenger
- PrestaShop
- Rasa
- Shopify
- Stripe
- Telegram
- Twilio
- Wix
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [Conversational Marketing Software](https://www.capterra.com.au/directory/31562/conversational-marketing-platform/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.com.au/directory/30938/artificial-intelligence/software)
- [AI Sales Assistant Software](https://www.capterra.com.au/directory/34135/ai-sales-assistant/software)

## Alternatives

1. [Chatbase](https://www.capterra.com.au/software/1053300/chatbase) — 4.3/5 (73 reviews)
2. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [ChatGPT](https://www.capterra.com.au/software/1049484/chatgpt) — 4.4/5 (336 reviews)
4. [Botsonic](https://www.capterra.com.au/software/1061327/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.capterra.com.au/software/204314/wati) — 4.6/5 (202 reviews)

## Reviews

### "A Fast, Flexible, and Reliable Platform" — 5.0/5

> **Nelson** | *10 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away.
> 
> **Cons**: While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features.
> 
> Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service.

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### "Excellent chatbot with ai functionalities" — 5.0/5

> **Valentino** | *31 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to implement, easy to set up flows and chatbots
> 
> **Cons**: Nothing. Everything is good also the support from the tiledesk team
> 
> I enjoy using tiledesk for my clients. Good chatbot for frequently asked question that can be automatized

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### "Good experience" — 5.0/5

> **Maurizio** | *8 January 2025* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easiness of the application
Updates frequency
> 
> **Cons**: absence of an admin UI to control and manage the different tenants
> 
> It is globally very positive,epsecially the learning curve is really short.

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### "Drag and Drop platform to build AI Agent" — 5.0/5

> **Chiara** | *31 March 2025* | Arts & Crafts | Recommendation rating: 10.0/10
> 
> **Pros**: Automating customer inquiries and product recommendations.
> 
> **Cons**: Everything has been nice and clean so far, and the support team has been timely and helpful

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### "Tiledesk’s Capabilities: Simply Amazing" — 5.0/5

> **Irsyad Nurwidianto** | *29 December 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources.

I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth.
> 
> **Cons**: I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team.
> 
> I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved  in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/187541/tiledesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/187541/Tiledesk/> |
| en-AE | <https://www.capterra.ae/software/187541/tiledesk> |
| en-AU | <https://www.capterra.com.au/software/187541/tiledesk> |
| en-CA | <https://www.capterra.ca/software/187541/tiledesk> |
| en-GB | <https://www.capterra.co.uk/software/187541/tiledesk> |
| en-IE | <https://www.capterra.ie/software/187541/tiledesk> |
| en-IL | <https://www.capterra.co.il/software/187541/tiledesk> |
| en-IN | <https://www.capterra.in/software/187541/tiledesk> |
| en-NZ | <https://www.capterra.co.nz/software/187541/tiledesk> |
| en-SG | <https://www.capterra.com.sg/software/187541/tiledesk> |
| en-ZA | <https://www.capterra.co.za/software/187541/tiledesk> |
| it | <https://www.capterra.it/software/187541/tiledesk> |

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