--- description: Learn more about 8x8 Work price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 8x8 Work Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [8x8 Work](/software/187525/virtual-office) # 8x8 Work Canonical: https://www.capterra.com.au/software/187525/virtual-office Page: 1 / 14\ Next: [Next page](https://www.capterra.com.au/software/187525/virtual-office?page=2) > 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere. > > Verdict: Rated **4.1/5** by 309 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 8x8 Work? Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 309 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Starting Price**: $24.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transcription - Call Transfer - Callback Scheduling - Campaign Management - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customizable Reports - Event Triggered Actions - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Text to Speech - Third-Party Integrations - Two-Way Audio & Video - Virtual Extensions - VoIP - Voice Mail ## Integrations (11 total) - Copper - Freshdesk - Gmail - Google Calendar - Google Chrome - HubSpot CRM - Microsoft Outlook - Microsoft Teams - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) ## Alternatives 1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews) 3. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "8x8 great experience" — 5.0/5 > **Shery** | *12 August 2024* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: Easy to customise lots of documentation for reference Excellent support > > **Cons**: Not being able to purchase licenses directly ----- ### "Good enterprise option but be careful to reduce lag" — 4.0/5 > **Anonymous User** | *20 November 2025* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls > > **Cons**: Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software. > > Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit. ----- ### "Positive experience" — 3.0/5 > **Nick** | *11 March 2025* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: Ability to tie mobile and land lines together. > > **Cons**: Call quality not as good as land lines, but better than other apps. > > Pretty easy to learn and lots of options. ----- ### "Easy installation" — 4.0/5 > **Sarah** | *7 November 2024* | Computer Networking | Recommendation rating: 6.0/10 > > **Pros**: I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings. > > **Cons**: The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up. > > It was easy to install and easy to begin using immediately. ----- ### "Positive Experience with 8x8" — 5.0/5 > **Branden** | *14 September 2024* | Packaging & Containers | Recommendation rating: 9.0/10 > > **Pros**: The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- > > **Cons**: There are sometimes some connection problems if the internet is running slow- > > It has been a very positive experience with administration and also with most of the users- ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.com.au/software/187525/virtual-office?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/187525/virtual-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data