--- description: Learn more about HelpDesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.com.au/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.com.au/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customizable Templates - Dashboard - Data Security - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization - Prioritization - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1757 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1719 reviews) ## Reviews ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 August 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: I do like the ease of functionality. It is pretty straight forward to use. > > **Cons**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 March 2026* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Cons**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- ### "Scam company" — 1.0/5 > **Neel** | *18 March 2026* | Computer Games | Recommendation rating: 0.0/10 > > **Pros**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Cons**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated." — 5.0/5 > **Bruna** | *19 March 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. > > **Cons**: One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. > > Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. ----- ### "helpdesk support" — 5.0/5 > **lebohang** | *16 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. > > **Cons**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. > > my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.com.au/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data