---
description: Learn more about vtenext price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: vtenext Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [vtenext](/software/182562/vtenext)

# vtenext

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> CRM with BPMN engine that helps automate sales, service, marketing, and mobile processes, and improve customer satisfaction.
> 
> Verdict: Rated **4.6/5** by 102 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses vtenext?

Small, medium and large sized companies

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 102 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: vtenext
- **Founded**: 2006

## Commercial Context

- **Starting Price**: EUR 16.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Please contact vtenext for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: Italy

## Features

- Access Controls/Permissions
- Activity Dashboard
- Approval Process Control
- Business Process Automation
- CRM
- Calendar Management
- Calendar/Reminder System
- Campaign Management
- Collaboration Tools
- Contact Management
- Contract/License Management
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Data Visualization
- Discount Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Forms Management
- Graphical Workflow Editor
- Interaction Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Segmentation
- Mobile Access
- No-Code
- Opportunity Management
- Process Modeling & Designing
- Project Management
- Proposal Generation
- Quotes/Estimates
- Reminders
- Reporting & Statistics
- Resource Management
- Role-Based Permissions
- Sales Activity Management
- Sales Pipeline Management
- Sales Reports
- Segmentation
- Social Media Integration
- Task Management
- Third-Party Integrations
- Workflow Configuration
- Workflow Management

... and 3 more features

## Integrations (13 total)

- Ad Hoc Revolution
- Adobe Commerce
- Google Calendar
- Jira
- MailUp
- Mailchimp
- Meta for Business
- Mexal
- Salesforce Platform
- Shopify
- Wildix
- WooCommerce
- magnews

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software)

## Related Categories

- [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software)
- [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software)
- [Online CRM Software](https://www.capterra.com.au/directory/30072/online-crm/software)
- [Lead Management Software](https://www.capterra.com.au/directory/30017/lead-management/software)
- [Sales Force Automation Software](https://www.capterra.com.au/directory/12/sales-force-automation/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4451 reviews)
5. [Kylas Sales CRM](https://www.capterra.com.au/software/210630/kylas) — 4.8/5 (573 reviews)

## Reviews

### "Why I moved from VTE Next to folk" — 4.0/5

> **Giuseppe** | *7 March 2025* | Mechanical or Industrial Engineering | Recommendation rating: 6.0/10
> 
> **Pros**: Easy to use, nice report system of opportunities, mail campaign easy to set up
> 
> **Cons**: No interaction with Linkedin. For this reason I switched to folk
> 
> Many years (over five) with good use to archive documents (offers, drawing, specifications) seriuos trouble to connect gmail account

-----

### "Remove internal barriers, digitalizing your processes" — 5.0/5

> **Federico** | *2 April 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: automating and digitalizing all company processes easily and boosting productivit
> 
> **Cons**: •Learning Curve: Initial setup and customization can be complex without proper guidance.
•Language Support: While available in Spanish, it is not part of the official version.
> 
> VTENEXT is an all-in-one CRM platform that combines marketing, sales, and customer service processes with business process management (BPM) capabilities. It offers a cloud-based solution with extensive customization and integration options, making it versatile for businesses of various sizes.

-----

### "VTEnext workign with possibilities and making them happen" — 5.0/5

> **Vincent** | *7 April 2021* | Veterinary | Recommendation rating: 9.0/10
> 
> **Pros**: I really liked the level of customisation available in VTEnext.  it is mostly easy to do and a non-developer like me manages well. 

We were able to integrate into the backend of our other survey systems. It was fairly easy to do.

We were also able to design pdf report easily from our records wich helps save a lot of time
> 
> **Cons**: I did not like that the pricing was not open and easily available. I had to email the company to ask for it and I would have licked clear pricing upfront without the need for all the additional comunication. The price of this software should not be an obstacle to using it. 

There are a few buttons that could be translated better but it is not a serious issue more an irratation.

-----

### "Vtenext, new way to manage the commercial relation" — 5.0/5

> **Verified Reviewer** | *22 March 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: With more than 10 years in the market, vtenext is one of the world's leading open source CRM developers.

Today it offers an advanced set of tools whose purpose is to change the way in which the relationship with the client is managed.

The possibility of digitizing business processes in an integrated application that responds effectively to this design, makes them visible and by making them visible, they can be improved.

It has a free learning environment, supported by the manufacturer and by an enthusiastic and constantly growing community

Additionally, it is developing a marketplace of artificial intelligence algorithms, which allows small and medium businesses to access capabilities that would otherwise be excessively expensive and difficult to apply for this type of company.

Undoubtedly vtenext is a strong player and is rethinking the market, demonstrating that open source as well as access to knowledge are tools that allow any business to create sustainable competitive advantages, clearly differentiated
> 
> **Cons**: The internationalization of the tool is one of the most important steps for this product, is translation into multiple languages ​​as well as access to user manuals and development  ​​is the challenge to be solved in the immediate future and that will allow its worldwide growth
> 
> The installation of the tool is carried out in a simple and smooth way, once installed the application shows a friendly and balanced graphical interface, the use of the tool is simple and easy to understand, even for people with little experience in handling the computer.

On the other hand, the adaptability tools, creation of new modules, fields and views, among others, allow the application to be adapted to any current or future requirement.

Process design through its process digitization engine requires a bit of practice to understand the BPMN methodology; once understood (and you have plenty of learning resources for this) it enables more powerful execution within the organization. 

This makes daily work faster and easier

-----

### "Un alleato strategico per l’organizzazione aziendale" — 5.0/5

> **Luca** | *16 February 2026* | Packaging & Containers | Recommendation rating: 10.0/10
> 
> **Pros**: È una piattaforma CRM estremamente flessibile, progettata per adattarsi con naturalezza alle esigenze specifiche di ogni organizzazione. Altamente personalizzabile, esprime un potenziale significativo nella gestione integrata dei processi aziendali interdipartimentali, favorendo collaborazione, efficienza operativa e una visione strategica condivisa.
La sua versatilità consente di supportare non solo i processi commerciali, ma anche attività trasversali che richiedono tracciabilità, coordinamento e standardizzazione.
> 
> **Cons**: Non ho riscontrato particolari criticità. La reportistica nativa può risultare meno evoluta rispetto a strumenti di Business Intelligence dedicati; tuttavia, questo aspetto non rappresenta un limite in contesti in cui sia già presente una piattaforma BI, anche in considerazione del fatto che il database di VTE è facilmente accessibile e strutturato in modo chiaro, rendendo agevole l’integrazione e l’estrazione dei dati.
> 
> Ho conosciuto VTE nel mio precedente incarico e ne ho apprezzato fin da subito la versatilità, sperimentandone l’utilizzo in diversi ambiti aziendali. L’esperienza maturata mi ha permesso di constatare benefici concreti in termini di tracciabilità delle attività, condivisione delle informazioni e maggiore coordinamento tra i reparti.

Ho quindi promosso l’adozione di VTE anche nella mia attuale realtà professionale, convinto che possa rappresentare uno strumento efficace per riorganizzare e ottimizzare una serie di processi (commerciali e non) che oggi non risultano pienamente strutturati o governati.

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## Links

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