--- description: Learn more about Zoho Assist price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.com.au/software/181775/zoho-assist Page: 1 / 57\ Next: [Next page](https://www.capterra.com.au/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1387 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1387 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: INR 480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - File Sharing - File Transfer - For MSPs - HD Audio/Video - Issue Management - Live Chat - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling - Screen Recording Software - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.com.au/directory/30928/remote-support/software) ## Related Categories - [Remote Support Software](https://www.capterra.com.au/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.com.au/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.com.au/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) - [MSP Software](https://www.capterra.com.au/directory/30921/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.capterra.com.au/software/122252/teamviewer) — 4.6/5 (11623 reviews) 2. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24071 reviews) 3. [AnyDesk](https://www.capterra.com.au/software/149595/anydesk) — 4.6/5 (1784 reviews) 4. [Supremo Remote Desktop](https://www.capterra.com.au/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [Iperius Remote](https://www.capterra.com.au/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "The Ease of Zoho Assist Is Phenomenal" — 5.0/5 > **Joel** | *15 April 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. > > **Cons**: What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. > > Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. ----- ### "Reliable and User-Friendly Remote Support Tool" — 5.0/5 > **Trent** | *13 August 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Zoho Assist is easy to set up and use, with a clean interface and smooth remote control performance. The cross-platform support is great, and I appreciate that it works without requiring complex firewall changes. It’s also affordable compared to other remote access tools, and the file transfer feature is very convenient. > > **Cons**: The session speed can sometimes be a bit slow on high-latency connections, and the mobile app feels less responsive than the desktop version. Some advanced features, like custom branding or detailed reporting, are only available in higher-tier plans. > > My overall experience with Zoho Assist has been positive. It’s a reliable and user-friendly remote access tool that makes supporting clients and managing remote systems straightforward. While there are minor speed and mobile app limitations, its ease of use, affordability, and robust feature set make it a valuable tool for everyday remote support tasks. ----- ### "Zoho is easy to use and powerful for remote assisting clients." — 5.0/5 > **Carmine** | *28 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes. > > **Cons**: No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con... > > Easy to use remote help application which I can use form any desktop and Android mobile device. I guess I keep repeating that it is "easy," and the price very reasonable. I have used Teamviewer and Remote desktop, but keep reverting back to Zoho. ----- ### "Zoho Assist Review" — 5.0/5 > **Dennis** | *28 August 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Value for money Remote Access Ease of use Customer Support Ease of connection Few if any connection issues > > **Cons**: Nothing > > Great easy to use product for remote access, well supported, simple to use, great customer support if any issues arose ----- ### "Remote assistance" — 5.0/5 > **Nick** | *13 November 2024* | Sports | Recommendation rating: 9.0/10 > > **Pros**: Works well without hassles, very cost effective compared to other similar products I've used > > **Cons**: File transfers not as easy as other products > > Very good, using it as our company's remote assistance product ----- Page: 1 / 57\ Next: [Next page](https://www.capterra.com.au/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data