--- description: Learn more about Salesforce Commerce Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Commerce Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/31821/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/180822/salesforce-commerce-cloud) # Salesforce Commerce Cloud Canonical: https://www.capterra.com.au/software/180822/salesforce-commerce-cloud Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud?page=2) > Inventory management and eCommerce platform driving growth with AI-based commerce across storefronts, apps, and social. > > Verdict: Rated **4.6/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Commerce Cloud? Designed for retailers, ecommerce businesses, B2B companies, and digital marketers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 97 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Alerts/Notifications - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Data Security - Delivery Management - Email Marketing - Forecasting - Inventory Control - Inventory Management - Inventory Optimization - Inventory Tracking - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Reporting/Analytics - Returns Management - Reviews Management - SEO Management - Shipping Management - Shopping Cart - Supplier Management - Third-Party Integrations - Warehouse Management - Website Management - eCommerce Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.capterra.com.au/directory/31821/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.capterra.com.au/directory/31821/b2b-ecommerce-platform/software) - [eCommerce Software](https://www.capterra.com.au/directory/3/ecommerce/software) - [Order Management Software](https://www.capterra.com.au/directory/30225/order-management/software) - [Multi-Channel eCommerce Software](https://www.capterra.com.au/directory/31281/multi-channel-ecommerce/software) - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2003 reviews) 2. [Shopify](https://www.capterra.com.au/software/83891/shopify) — 4.5/5 (6670 reviews) 3. [WooCommerce](https://www.capterra.com.au/software/187800/woocommerce) — 4.5/5 (1040 reviews) 4. [Wix](https://www.capterra.com.au/software/169007/wix) — 4.4/5 (10606 reviews) 5. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1294 reviews) ## Reviews ### "Brilliant business to business e-commerce tool" — 5.0/5 > **Amrith** | *27 January 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Brilliant in all aspects\! Automated so many processes that saved heaps of time > > **Cons**: Honestly nothing - was helpful in all aspects > > Absolutely excellent\! Highly recommended ----- ### "My experience with salesforce commerce cloud\!" — 5.0/5 > **Eudoria** | *28 December 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: The interface is so user friendly and easy to navigate around - very useful for first time users. > > **Cons**: Some features do take a little longer to navigate to, but that’s just something a little practise will make perfect\! ----- ### "Best CRM and Commerce portal in existence\!" — 5.0/5 > **AJ** | *22 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior. > > **Cons**: Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available. > > I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for\! ----- ### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized\!" — 4.0/5 > **Verified Reviewer** | *29 October 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well. > > **Cons**: There are a lot of buttons to do one thing - lots of clicking involved with everything\! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails. > > It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up\! ----- ### "Is the price point worth it?" — 3.0/5 > **Brianna** | *18 October 2025* | Civic & Social Organization | Recommendation rating: 7.0/10 > > **Pros**: Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already. > > **Cons**: Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/180822/salesforce-commerce-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data