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About WhatsApp

Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.

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Pros:

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

Cons:

I dislike that it is a bit plain and therefore boring to me. I honestly don't understand its purpose.

WhatsApp ratings

Average score

Ease of Use
4.8
Customer Service
4.3
Features
4.6
Value for Money
4.7

Likelihood to recommend

9.1/ 10

WhatsApp has an overall rating of 4.7 out 5 stars based on 16,017 user reviews on Capterra.

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Filter reviews (16,017)

Fernanda
Fernanda
Serviços in Brazil
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Connecting People Simply and Efficiently

5.0 2 months ago New

Comments: My experience with WhatsApp can be described as combining ease of use, convenience and a closer connection with the people who matter.

Pros:

Perfect for everyday work and social use with friends and family, all in real time.

Cons:

I don't have a counterpart definition for the app.

Verified Reviewer
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Messaging app for personal and business

4.0 2 months ago New

Comments: WhatsApp is an excellent communication tool that keeps getting better with updates. While it may not cater to every need, it remains a top choice for instant messaging and connectivity. It is very easy and reliable application.

Pros:

End-to-end encryption for privacy. Easy-to-use interface. Reliable messaging and calling features. Cross-platform availability.

Cons:

File size limit for sharing. Limited customization options.

Royce
Royce
none in US
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Wayout Whatsapp

3.0 7 days ago New

Comments: lot of scammers on that app did a few gigs on that app was not paid again I wont use it

Pros:

was real easy to log into able to click on the applicatioin

Cons:

not easy finding people that was online or comunicate with

Andisa
Sales and marketing in South Africa
Writing & Editing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic app to use

5.0 4 months ago

Comments: Easy to use fantastic product never go wrong with whatsapp

Pros:

You can make phone calls video calls also the settings are improved

Cons:

You can open business account to advertise everything on that account

Sharon
Resourcer in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

One 0f My Go To App's

4.0 2 months ago New

Comments: My overall experience with WhatsApp is that it is a fantastic way of communicating with people and staying in touch. This includes personal use and business use. When I say business use I am referring to contacting businesses on a personal level. It is excellent to use for voice calls and sending video's definitely one of my go to Apps.

Pros:

WhatsApp is fantastic for staying connected. I love how easy it is to send messages, photos, and videos instantly. Group chats are brilliant for organising plans, and voice and video calls are so reliable. The end-to-end encryption is reassuring too. It’s simple, fast, and makes keeping in touch effortless!

Cons:

Using WhatsApp for the first time was a slight learning curve. However once I got used to it, I found it was an excellent way of communicating. It can sometimes be intrusive if you are participating in a group chat if it was not your choice to be part of that group.

Julia
Coordinator in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I use whatsapp daily!

5.0 last month New

Comments: Overall, whatsapp is a great app that i use on a daily basis for professional and personal purposes. I would recommend this to anyone as a way to stay in touch as an organization for group chat purposes or even with friends or famoly abroad.

Pros:

That its free and allows for individual and group messaging. You can share filed, images, and more!

Cons:

Sometimes the log in or links to join groups glitch and people havw to wait time to get a new code.

Musonda
Musonda
Customer service officer in Zambia
Verified LinkedIn User
Airlines/Aviation, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Most popular communicationg app

4.0 2 weeks ago New

Comments: Overall a good experience, it should come with an option to log in and out.

Pros:

The accessibility of the application makes it convenient for daily use.

Cons:

The fact it is now linked to other apps on the Meta platform, might make it a little bit compromised on security.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Whatsapp the basic need of Human

5.0 last month New

Comments: I Like whatsapp because it is useful in our daily routine life we can see the status of our relatives who stays in another country

Pros:

I can connect with my loved ones who are lived far away from me.

Cons:

It helps for the important buisness communications and also help to connect with our old friends

Zucco
Zucco
Diretor in Brazil
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 1+ year
Reviewer Source

It helps me a lot at work in general, it has become an indispensable tool

5.0 2 weeks ago New

Comments: It helps me a lot at work in general, it has become an indispensable tool.

Pros:

Instant messaging makes work and communication easier in general, I like how easy it is to communicate.

Cons:

What I liked least is that it should have more protection against inappropriate calls and messages.

Santhirakumar
Feerelanser in Sri Lanka
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Whatapp is world famous

5.0 last month New

Comments: Use Friendly good safety method
Group safety

Pros:

Status method Safety chat or Call Block and Report method Two step verification

Cons:

Status favorite method Linked devices I like group /unread / favorite are good different

Derekjr
Derekjr
CEO in South Africa
Verified LinkedIn User
Graphic Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Connect with love ones easily using whatsapp

5.0 last year

Comments: WhatsApp offers global connectivity, seamless messaging, secure communication, and easy media sharing, enhancing overall communication experience.

Pros:

I love whatsapp so much coz it is widely used around the world. Offers text, voice, and video messaging.

Cons:

Less customization compared to some alternatives. Requires a stable internet connection. Limits on file size for media sharing.

juan
designer in Argentina
Furniture, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

whasaaaaappp

4.0 6 months ago

Comments: really good, I ve use it for a long time, and now I migth switch to the business option since I m starting a business of my own

Pros:

the newest update allows you check if a group somebody is adding you to, is of your interests.or not

Cons:

there are not a big variety of backgrounds and themes to choose

Yohane
Program Coordinator in Tanzania
Media Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantabulous review

4.0 9 months ago

Comments: Good and very useful app in human life. I use it every day to communicate with my friends, family members and workmates.

Pros:

Simple and very friendly interface to the user. An awesome and exceptional app, quick and on time chats delivery

Cons:

It is difficult to share large files which are greater than 2 GB. Once you set My last seen "Nobody" you won't other last seen. Also when you join chatting groups, you won't see previous posts.

Paras
Student in India
Civil Engineering, Self Employed
Used the Software for: 2+ years
Reviewer Source

WhatsApp - Instant Messages and Calls

5.0 7 months ago

Comments: The App works smoothly without any lagging. The messages are sent and received instantly without any delay except that there is slight delay in Voice and Video Calls. Making Payments on WhatsApp using UPI is not that good as per transaction limit is INR2000.

Pros:

I like the instant messaging service. The receiver receives the message within less than a second. Also, we can share different files or documents in variety of formats. The new feature of creating our own avatar is also awesome. Privacy is given priority in WhatsApp by end-to-end encryption. Its good to have option of whether you want to keep your Read Receipts On or Off. Manage Storage option eases ones efforts to manage the device storage as some of the large unwanted files can be deleted easily without even searching them in each chat. The large files are categorized separately in Manage Storage.

Cons:

The audio calls quality is not that good. I hear the voice of the person with whom I'm speaking after approximately 1 second. Means the voice takes about 1 second delay to hear. Same goes with the Video Calls. When clicking on any WhatsApp channel which I don't follow, it takes about 2-3 seconds to load and then it opens. The documents received in WhatsApp for iOS doesn't gets stored in the iPhone's Files. You can only open it through WhatsApp only. Read Receipts are always On for Group Chat. The UPI payment limit on WhatsApp is INR2000. Because of this, I prefer using another payments app for making payments.

Manohar
Cad engineer in India
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

"Reliable Communication with Room for Improvement"

5.0 7 months ago

Comments: My overall experience with WhatsApp has been positive. It's a highly effective and reliable communication tool that integrates seamlessly into daily life. The app's simplicity makes it easy to use, whether you're sending a quick text, sharing photos and videos, or having a long-distance voice or video call. The security features, like end-to-end encryption, provide peace of mind, knowing that conversations are private. However, there are some areas where it could improve, such as offering more flexible options for managing contacts and notifications, and perhaps reducing its dependency on a single phone number. Despite these minor drawbacks, WhatsApp remains a go-to app for staying connected with friends, family, and colleagues around the world.

Pros:

What I find appealing about WhatsApp is its simplicity and user-friendly design. The app makes it easy to communicate with others through text, voice, or video, and it offers end-to-end encryption, which ensures that conversations remain private. Features like group chats, media sharing, and the ability to send voice messages add to its functionality. Plus, it’s accessible across various devices and platforms, making it convenient for staying connected with people worldwide.

Cons:

What I find less appealing about WhatsApp is its heavy reliance on a phone number for account creation and use, which can be limiting for those who prefer to keep their number private or use multiple devices. Additionally, the constant need for internet connectivity can be a drawback in areas with poor coverage. The app's backup and data management system could also be more user-friendly, as restoring chats can sometimes be cumbersome. Lastly, the sheer volume of notifications, especially from group chats, can become overwhelming without proper management.

Rahul
Rahul
Financer in India
Verified LinkedIn User
Dairy, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp review pros. and cons.

5.0 10 months ago

Comments: I've used Whatsapp almost exclusively for both personal and professional communication since it first appeared. Every day, I talk to my family, friends, and coworkers. It is an easy-to-use, affordable device. You can block anybody you don't want to communicate with, as well as anybody you don't want to communicate with. And also end-to-end encryption, which ensures that all messages, calls, photos, and videos shared on the platform are secure and private.

Pros:

The app is easy to use in any place, they have the basic functions, and is a good app for be in contact with other person, the calls have good quality of video and audio, the form that you can share documents and multimedia is easy and great. And it also provided with the status where you can display and advertise products or services to your friends.The application is really stable, and I've never had a device crash while using it, even after a lengthy video call session with someone

Cons:

WhatsApp is sometimes boring due to the fact that it's just status viewing and chatting one can do to be entertained. There are no news feeds on the latest things that are happening around the world etc At times, there are constant interruptions when videoing or calling which perhaps maybe due to network but it's very disturbing when it happens. Lastly, I don't like the fact that when I want to recover backed up messages, I don't recover everything. I lose important messages because of this

James
Operations Manager in UK
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp: Seamless, Secure, and Instant Communication

5.0 9 months ago

Comments: My overall experience with WhatsApp has been positive; it's reliable for both personal and business communication, and I would recommend it for its efficiency and versatility.

Pros:

Real-time messaging, end-to-end encryption, multimedia sharing, and global connectivity enhance both personal and professional communication.

Cons:

The occasional disruption makes it easy to create a high volume of threads. This could be reduced, and IMO, a free paywall could be embedded, which could offer advice on needing another group.

Diloji
Diloji
. in Sri Lanka
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best version of chatting platforms

5.0 6 months ago

Comments: I like this very much comparing other messaging platforms. It is easy to use. Anyone can use this app very easily. However the deleted message notification showing the next person is not likely. Recent days updates are very good. I loved the status bar

Pros:

Easy to use Best choice for daily communication Cost effective User friendly

Cons:

Whatspp Group can only connect limited number of peoples

Verified Reviewer
Verified LinkedIn User
Higher Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review on Group Chat using WhatsApp

4.0 7 months ago

Comments: Sometimes I feel to receive too many messages from the group chat. The only thing I can do is turn off the notifications. However, overall, I am quite pleased with having instant communication at work, as it is very helpful when I need quick attention. Also, it is easy to use as well.

Pros:

At work, we use WhatsApp for group communication. Since messages are shared instantly, it is really helpful when we need assistance from different party while working from our own locations.

Cons:

Someone I do not know messages me on WhatsApp, and the only thing I can do is block them.

mohamed
contract administrator in Sri Lanka
Architecture & Planning, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

whatsApp review

5.0 8 months ago

Comments: WhatsApp is a best communication based app praised for its ease of use, extraordinary features, and end to end encryption. It's a staple for global communication, though privacy concerns and occasional service issues are noted.

Pros:

free to use, user friendly interface, end to end encryption, calls with multi person at time, status and stickers options

Cons:

WhatsApp needs an internet which can be a limitation in areas with bad or poor connectivity. WhatsApp can consume a large amount of storage spaces especially if whatsapp users receive or send a huge number of files.

Vishal
Vishal
Student in India
Verified LinkedIn User
Biotechnology, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

People living far from their family find it useful

4.0 11 months ago

Comments: My experience with WhatsApp is very positive and I would like to recommend it to my friends and family to connect with them whenever I want via video calls or instantly via chat.

Pros:

What I like the most in WhatsApp is that we can contact individuals regardless of whether they are far away, I live far from my family due to my studies so this app lets me easily connected to them and this is additionally useful for day to day correspondences in work and with your family members, free of charge.

Cons:

I sometimes does not like video call quality and call quality. I don't know whether it's my broadband or WhatsApp.

Shannon
Graphic Design Manager in UK
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great app to use for Communication

5.0 3 months ago

Comments: It's simple and easy to navigate through whether it's through message, phone calls or video calls

Pros:

Whatsapp is easy to use and all my messages are encrypted

Cons:

I have no bug bearers on whatsapp to be honest

Rudi
Rudi
Lecturer in Indonesia
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

With WhatsApp, communication is smooth!!!

5.0 9 months ago

Comments: Amazing!!!, since I use WhatsApp, all my communication needs can be met, I can send text messages to friends, and I can also make video calls, this makes me happy, and I can see directly the person I am talking to. Apart from that, WhatsApp also sends picture messages, documents, and voice messages in real-time and has many other advantages, finally, I say "WhatsApp" is the best application for communication. good luck

Pros:

Complete features: Send text messages, video calls, voice calls, voice messages, share multimedia, create chat groups, send messages to many people, share the latest status, and connect to computer devices via the internet (WhatsApp web). Easy to use, can share location, and so on.

Cons:

1. Dependence on internet connection 2. Requires large device memory

Ramadan
Specialist Nursing in Egypt
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

I highly recommend using this wonderful application

5.0 7 months ago

Comments: My experience began with this application approximately 10 years ago or more, and it is one of my most favorite applications because I communicate with everyone through it, and also in my work I communicate with customers through WhatsApp. There is a new feature, which is the channels, through which many people use it in their business to display their products in these channels, which are It is also very safe and has high privacy

Pros:

It is a very secure site for communication and has many features and secure voice and video calls

Cons:

No, there are no negatives that I encountered in using this wonderful application

Verified Reviewer
Verified LinkedIn User
Alternative Dispute Resolution, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

It provides ease to Use for their customers.

4.0 8 months ago

Comments: WhatsApp remains a top choice for messaging due to its ease of use. Its end-to-end encryption and its new feature of maling payment through whatsapp only helped me a lot and it made my work easy and I can make payment to anyone throught whatsapp UPI only instead of going to another app and maling payment.

Pros:

There are many functions which I like about whatsapp. Once My Boss share me file on whatsapp and i was not able to share on mail at that time whatsapp web helped me to open that file on my PC without any trouble.

Cons:

As I am part time digital marketer and I have a te of mpre tham 300 people with whom I work for that I need one platform where we can create single group and connect and have communication together but whatsapp only allows to add 256 people in one group due to which I am forced to create multiple groups..