--- description: Learn more about Document360 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.com.au/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.com.au/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 290 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management - Customisable Branding - Customizable Templates - Dashboard - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software) - [IT Documentation Software](https://www.capterra.com.au/directory/33755/it-documentation/software) - [API Platforms](https://www.capterra.com.au/directory/31065/api-management/software) ## Alternatives 1. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Connecteam](https://www.capterra.com.au/software/153140/connecteam) — 4.6/5 (5058 reviews) 3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Guru](https://www.capterra.com.au/software/145390/guru) — 4.8/5 (639 reviews) ## Reviews ### "Beware: Not for Startups" — 1.0/5 > **Dan** | *24 February 2025* | Computer Networking | Recommendation rating: 0.0/10 > > **Pros**: Started off well and then as a startup we were hit with a $11,000 bill. > > **Cons**: Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost. > > Nasty. Not happy at all. The website clearly states for qualifying startups, which we were, no charge for 6 months with a card. Not the case at all. Stay away. ----- ### "Fantastic Platform" — 5.0/5 > **Michael** | *2 August 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution\! > > **Cons**: The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform. ----- ### "Flexible knowledge base with top-notch support" — 5.0/5 > **Adrian** | *31 July 2024* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try. > > **Cons**: Other than the price, I don't have any significant complaints. It's met our needs well. ----- ### "Intuitive platform for sharing company information/documentation" — 5.0/5 > **Chris** | *31 July 2024* | Oil & Energy | Recommendation rating: 7.0/10 > > **Pros**: The ease for my team to document I formation in a consumable (readable) format that engages users. > > **Cons**: Although the platform provides extensive formatting features, we stretched these to their limits and found minor formatting flaws. ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 July 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Cons**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.com.au/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data