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Google Forms Reviews

4.7 (11,036) Write a Review!

About Google Forms

Survey builder application that allows one to create customizable forms that could be shared among sample using a web URL.

Learn more about Google Forms

Pros:

Google Forms is a great tool that you can use to get any kind of data collected from work freinds or community.

Cons:

There are no templates for questionnaires and surveys. No branching and no logic skipping.

Google Forms ratings

Average score

Ease of Use
4.7
Customer Service
4.4
Features
4.4
Value for Money
4.8

Likelihood to recommend

9.0/ 10

Google Forms has an overall rating of 4.7 out 5 stars based on 11,036 user reviews on Capterra.

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Sofia
Sofia
Seniot Test Engineer in Italy
Verified LinkedIn User
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Fast and reliable to collect opinions

4.0 last month New

Pros:

The fastest way to collect users' opinions. There are plenty of options to configure how the questions should apper and how answers can be sent. We particularly use multi select options so we can plot a bar chart after and easily insert it into our presentations.

Cons:

Either anonymous or with Google authentication, there is no easy options to use other authentication systems like Microsoft AD/Entra ID or a custom list of user credentials.

Ann Veronica
Aesthetic Coordinator in Peru
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I love Google Forms!Lifesaver tool for creating surveys and quizzes.

5.0 4 days ago New

Comments: Google Forms experience is great since it provide pre-built templates that help yo get started so quickly. Also provide a simple and intuitive drag amd drop interface

Pros:

Google forms is completely free and one ia able to create unlimited number of forms.Creating a form takes just few minutes.Amaze the way I'm able to customize the appearance of my form by changing colors ,fonts,adding image etc.All forms are securely stored and encrypted.

Cons:

All features available are complete ,lack any downside to comment.

Chris
Office Manager in US
Mental Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Google Forms is flawed but free and easy to use

3.0 4 weeks ago New

Comments: We use Google Forms because it is included with our Google workstation package. We needed forms for employees to fill out in a variety of situations. Forms are easy and quick to make and edit, and easy for employees to find quickly and easily. I like being able to export responses to a spreadsheet which I can customize for the information I want to show. I do have frustrations with the limitation of the application, however. It should be much easier to attach a signature. There should be ways to condense the form so it takes up less space on the page; it is just too difficult to contain a lot of information per page. Even simple questions, like name, take up a huge amount of space. Also, there should be more options for different options for editing after submission.

Pros:

Forms are easy to make and edit. Also comes free with our Google workstation subscription.

Cons:

Too many workarounds are necessary to use this in a business setting

Bob
CEO in US
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Google Forms works for any business!

5.0 2 months ago

Comments: Google Forms makes working with people who cannot be in the same room easy and fast. We have to work quickly to grow business and Google Forms is instantaneous.

Pros:

Google Forms are easy to use and share. As a consultant, I use Google Forms with clients to make sharing information easier and updates quicker to review.

Cons:

There is not much not to like with Google Forms. I haven't found it to be a problem for anyone to use.

Emily
Operations Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Happy with Ease of Use

4.0 6 days ago New

Comments: Good experience overall. Easy to use and great export of info into Sheets integration.

Pros:

I love the ability to easily create forms for both external and internal form needs.

Cons:

I wish the sharing of the form was easier than having to create a link.

Verified Reviewer
Verified LinkedIn User
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

One of the best survey tools I have used!

5.0 last week New

Comments: Easy to use, with the ability to ask unlimited questions. Great survey tool.

Pros:

The ability to ask as many questions as you want and the ease of use.

Cons:

Google Forms sometimes requires a Gmail account, which may deter some respondents.

Courtney
Registered Dietitian in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great for integrating all into one account

5.0 4 weeks ago New

Comments: Overall I will continue to use Google Forms as it is well established, I can track everything on one account and Google has EXCELLENT customer service.

Pros:

You can customize the forms template a little more than jotform and everything collaborates with my Google account, gmail and Google Docs. It's nice to be able to track everything in one account.

Cons:

There is possible security concerns due to everything integrating with my Google account, but at this time I have not found any issues with that.

Cassidy
Manager and Designer in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great and easy to use!

5.0 last week New

Comments: I like that it's integrated into services I already use and it's easy to create, easy to share and easy to submit responses.

Pros:

Very easy to set up questions and especially easy to test the form myself before sharing for others to use. Like the customization of graphics and color schemes.

Cons:

WHen I make a form via an organization workspace and forget to take off the toggle that only allows other emails from that org to submit responses. This has gotten me a handful of times.

Nanita Rica Winniewski
Customer care management specialist in Switzerland
Market Research, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Assessments

3.0 2 weeks ago New

Comments: Google Forms is valuable and cheaper compared to others.

Pros:

I use it for creating online assessments and reviews.

Cons:

You can't set custon background with gif or short video

Rachael
Student in US
Education Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google Forms - 10/10

4.0 3 weeks ago New

Comments: I have enjoyed using Google Forms. It is an extremely helpful platform to gather information in a quick fashion.

Pros:

I like that google forms is easy to use and has different templates for different things - i.e. contact information, rsvp, etc. It has worked well for both gathering information from others, and putting in my own information on forms sent to me.

Cons:

I have had a good experience with every google forms that I have used. However, I do use Microsoft at times, so sometimes it is easier to use Microsoft forms since it can easily connect with other Microsoft platforms.

Verified Reviewer
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Forms is a Great Resource

4.0 5 months ago

Comments: Overall, I like the features and functionality of Google Forms

Pros:

I like the feature that allows you to keep a record of all of your responses. You have the ability to create a graph of the responses. You also have all of your forms in one area.

Cons:

What I like least is that when you print the document, and you want to print only on one page, you have to change the settings with each printing. The printing is also very small and sometimes hard to see the content.

Kimberly
Kimberly
Talk show host Programmer in US
Verified LinkedIn User
Broadcast Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google Forms-Basic & Needs to be Better

4.0 11 months ago

Comments: For me, Google Forms seems to be a tool that was put together for basic usage and left alone. Other forms that you have to pay for have an easier interface and allows for more integration with other tools.

Pros:

Google forms is great for a burgeoning business or for someone without much knowledge of basic design. You can use it quickly and without any additional cost. It is seamless with other Google Workplace tools.

Cons:

Google Forms are much too basic for businesses that require software integration. To actually use for specific use cases can prove difficult or impossible. Also, there are no visual aides that I could find they offer. It is more difficult to share than it needs to be, too.

ayham
Exploration and Introspection partner in Germany
Nonprofit Organization Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A free service that is worth it

4.0 4 months ago

Comments: Mostly positive as I did not need many features when it came to my questioners/surveys.

Pros:

Ease of use, straight forward layout and it is also free.

Cons:

Limited theme customisability. Management of data was a bit problematic when you edit the questions mid-survey

Verified Reviewer
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect Survey & Formative Assessment Tool

5.0 5 months ago

Comments: I use Google forms regularly for events, educational programs, and curriculum surveys.

Pros:

Quick and easy to create surveys and submission forms

Cons:

I'd love to see more customization options for branding

Jamie
Account Manager in US
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google Form is a daily MUST

5.0 5 months ago

Comments: I use Google Forms in my day to day,, it is vital! The user end is great because anyone can fill it out so it seems to really help get responses if I can put it into a google form.

Pros:

I LOVE the ease of Google Forms, from creating, using, and parsing into a Google sheet. It just makes every aspect of my job and personal life so much easier!

Cons:

I can not name a single thing because everytime I think I need something changed someone shows me or I figure out that google forms already has it, I just did not know it!

Matteo
Graphic Designer in Germany
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and Efficient for Basic Surveys

4.0 5 months ago

Comments: My overall experience with Google Forms was positive. It’s a straightforward tool for collecting data and organizing responses, though it lacks some advanced features for customization.

Pros:

I liked the simplicity and ease of use in Google Forms, which makes it quick to create surveys and collect data without needing any prior experience.

Cons:

What I liked least was the limited customization and layout options, which made it hard to create visually appealing forms or tailor the design beyond the basics.

Gabriela
Digital Project Manager in Spain
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excels for quick and simple form's projects

4.0 4 months ago

Comments: My experience setting up forms and collecting responses is fast and efficient. For surveys, quizzes, event registrations and other straightforward data collection tasks, it's the best option from Google Workspace ecosystem.

Pros:

I think it's an intuitive option, as well as beginner-friendly, allowing anyone to create surveys or forms quickly.

Cons:

There’s little room for creating truly branded or visually appealing forms. Also, while it offers basic conditional logic (e.g., skipping questions based on responses), it lacks more advanced branching or personalization options compared to tools like Typeform or JotForm.

Leslie
Leslie
Recruiter in US
Verified LinkedIn User
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent and easy tool to use.

5.0 last year

Pros:

Ease of Use: Intuitive interface for easy form creation and distribution. Customization Options: Various field types allow users to tailor forms to specific needs. Integration with Google Workspace: Seamless collaboration and data analysis with tools like Google Sheets.

Cons:

Complex Logic: Advanced logic and branching options in forms may not be as robust as some dedicated survey platforms. Potential for Limited Security: While suitable for many use cases, sensitive data collection may require more specialized, secure solutions.

Sam
Office Administrator in US
Utilities, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Amazingly Easy Software

5.0 5 months ago

Comments: Excellent experience overall using Google Forms. I feel more proficient in my work and like I can get more done in a shorter amount of time. I think that is due to the simplicity in use and structure in Google Forms. Everything is so easy to learn and use. The company I work for has had great success using this software. You will not be disappointed!

Pros:

Google forms, like most Google software, is so easy to use. It has all the same tools as the higher end software like it but at a much lower price point. The ability to share and access documents is so simple and concise. You can also have real-time collaborations with others which can be great for teambuilding. Overall great program!

Cons:

There are some limitations when it comes to Google Forms. For example, you cannot exceed 500 KB in text and the limit for image uploads is around 2MB. Other than that, though, there isn't really anything that would deter me from continuing to use this software.

Yenti
Lecturer in Indonesia
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Simplifying Data Collection in Education: A One-Click Solution

4.0 4 weeks ago New

Comments: As a professional in education, I really need an application that can help me easily collect data, with one click on the link I can connect to the data sheet of all respondents. I can even take a test with this app because several types of questions are possible in this application.

Pros:

This application is very helpful for collecting information and even conducting tests without distance limitations.

Cons:

Data security when this application is used still needs to be improved.

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for quick feedback.

5.0 5 months ago

Comments: It is a really easy tool in order to gather feedback from the team on different initiatives. As the information comes into Google Sheets analysing the results can also be simple and easy as the tools allows easy tables if you know how to leverage this.

Pros:

Really easy to use, design and share with colleagues. I love the ability to make it completely anonymous if needed

Cons:

Customising the form is a little bit limited.

Reha
Sales in India
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

I can get poll & thoughts of my clients for FREE! Thanks to Google Forms!

5.0 last year

Comments: All in all it’s a great platform to hold detailed surveys. Best way to get views on desired topics. And it’s FREE so can use as such as one needs.

Pros:

That it is FREE, easy to use, I can categorise my questions, set the font & theme according to the topic of the survey & make it fun for my respondents.

Cons:

They need to be updated as per recent times, outdated templates can be boring.

Joel
Pastor in Canada
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great form application

5.0 2 months ago

Comments: My experience has been really positive and I will continue to use it.

Pros:

It is a versatile app that can be used in a variety of ways

Cons:

The way it integrates/looks on a website

Carlos
Junior Marketing Officer in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very good tool for taking survey data.

5.0 4 months ago

Comments: Using Google Forms allowed me to quickly receive information from the people within my target audience, which made it easier for me in analysing their needs and wants.

Pros:

It is super easy to create and share surveys using Google Forms. The ease of use, types of questions and auto collection. And, it was free and simple to access.

Cons:

Occasionally, I crave for extra customization options to give it that unique vibe.

Tyler
Affiliate marketer in Canada
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

My review on Google Forms

4.0 2 months ago New

Comments: Google Forms is a simple and reliable tool for creating surveys and collecting responses. It’s great for personal and professional use

Pros:

Works seamlessly with other Google tools, making data collection and analysis super convenient

Cons:

Managing large datasets can also feel limited without additional tools