--- description: Learn more about Nextiva CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Nextiva CRM](/software/175763/nextiva) # Nextiva CRM Canonical: https://www.capterra.com.au/software/175763/nextiva Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/175763/nextiva?page=2) > Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. > > Verdict: Rated **3.6/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva CRM? Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 7 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 6.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Nextiva CRM is Available on monthly and annual subscriptions, details of which are outlined below- Communicate and Collaborate - Essential – Starting from $24.95/user/month or $17.95/user/month (billed annually) Professional – Starting from $29.95/user/month or $21.95/user/month (billed annually) Enterprise – Starting from $39.95/user/month or $31.95/user/month (billed annually) Ultimate – Starting from $60.95/user/month or $52.95/user/month (billed annually) Collaborate – Essential – Free Pro – $9.99/user/month or $6.99/user/month (billed annually) Enterprise – $14.99/user/month or $9.99/user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Contact Management - Dashboard - Data Import/Export - For Insurance Industry - Interaction Tracking - Lead Management - Lead Qualification - Multi-Channel Data Collection - Negative Feedback Management - Quotes/Estimates - Reporting/Analytics - Sales Pipeline Management - Segmentation - Survey/Poll Management - Task Management - Text Analysis - Workflow Management ## Integrations (11 total) - CRM Analytics - Google Calendar - Google Contacts - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Oracle Service - ServiceNow - SugarCRM - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Sales Tracking Software](https://www.capterra.com.au/directory/32744/sales-tracking/software) - [IT Ticketing Systems Software](https://www.capterra.com.au/directory/32623/it-ticketing-systems-software/software) - [Insurance CRM Software](https://www.capterra.com.au/directory/32554/insurance-crm/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews) 5. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Very expensive and not worth it" — 1.0/5 > **Brianna** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful. > > **Cons**: Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app. ----- ### "Low Cost call center CRM" — 3.0/5 > **Verified Reviewer** | *22 September 2022* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Works with the Nextiva call center app and is a good add-on to track customer service requests. > > **Cons**: The UI needs a refresh and needs to be more customizable like Salesforce ----- ### "I enjoy using Nextiva VoIP." — 4.0/5 > **Jason** | *21 September 2017* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: It is cost effective and overall pretty simple to use. We can track information online and receive email updates. > > **Cons**: It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone. > > Thank you. ----- ### "Great experience" — 5.0/5 > **Christi** | *28 February 2017* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Answered all questions, great price for service, great, great support > > Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider. ----- ### "Nextiva Phone Service Review" — 4.5/5 > **Bryce** | *4 June 2014* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Great customer service, and good value for a phone system. > > **Cons**: There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/175763/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/175763/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data