--- description: Learn more about Grasshopper price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasshopper Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Grasshopper](/software/175002/grasshopper) # Grasshopper Canonical: https://www.capterra.com.au/software/175002/grasshopper Page: 1 / 16\ Next: [Next page](https://www.capterra.com.au/software/175002/grasshopper?page=2) > Grasshopper’s virtual business phone system is the all-in-one business communication and command center, accessible from anywhere in > > Verdict: Rated **4.3/5** by 358 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Grasshopper? Built specifically for small business owners, the Grasshopper virtual phone system enables entrepreneurs to keep personal and business calls separate, while you stay on-the-go. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 358 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 14.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Available only in the USA and Canada. Please contact GoTo for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Alerts/Notifications - Automated Attendant - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Contact Management - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - Reporting/Analytics - Ring Groups - SMS Messaging - Virtual Extensions - VoIP - Voice Mail ## Integrations (2 total) - Google Voice - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software) ## Alternatives 1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (862 reviews) 3. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (320 reviews) 4. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (915 reviews) 5. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Reviews ### "A Solid Tool" — 4.0/5 > **Andrea** | *25 September 2024* | Oil & Energy | Recommendation rating: 7.0/10 > > **Pros**: I loved how easy it was to set up new extensions with Grasshopper. > > **Cons**: Recording messages was challenging at times because the first word or two would be cut off during playback. > > Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk ----- ### "Good Voice Quality, Features & Good Phone Support" — 5.0/5 > **Vijay** | *14 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very Cost Effective \& Superb Voice Quality > > **Cons**: Missing Chat Support \& Only Available In USA \& Canada > > I have used grashopper for 2 years \& voice quality \& phone support very good having good features like call forwarding, Auto Attendent,Extensions etc. which is essential for any good business softphone ----- ### "Would Not Recommend" — 1.0/5 > **Latricia** | *12 December 2025* | Utilities | Recommendation rating: 0.0/10 > > **Pros**: Thought it was the price for a quality service but I was wrong. I should not be receiving calls from other businesses. > > **Cons**: My number was used for other business owners. Annual subscription cancellation will not be refunded > > Would not recommend this service. Did not like the setup for your phone number and no refund for cancellation ----- ### "Quality of app is no longer good" — 1.0/5 > **David** | *11 May 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It was a fine until a couple of months ago. I had no issue before. > > **Cons**: They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked ----- ### "Grasshopper SUCKS" — 1.0/5 > **Matthew** | *5 March 2025* | Civic & Social Organization | Recommendation rating: 0.0/10 > > **Pros**: Nothing\! False advertisement, no bulk texting. Must upload contacts one at a time. Customer service is horrible. > > **Cons**: Everything\! Refused to refund. Not easy to use, no basic instructions. Cannot bulk text. > > Horrible\! Customer service is awful, WASTE of money. Bought this product a few years back and it was easy to use, uploaded contacts smoothly, and sent group text. NOW, none of that is possible. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.com.au/software/175002/grasshopper?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/175002/grasshopper) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data