Jackrabbit Gymnastics Reviews

Easy to learn and adapt

Comments: We use it for open class registration, online parents portal, event recording and registration, nand sales in the proshop. It's all good.

Pros:

Customer Service is always available and when we run into a problem it's easily resolved.

Cons:

There are so many bells and whistles. Honestly, we don't use it to it's full capacity but, even so it's far and away better than the others in the market.

Jackrabbit Review

Comments: I have been using Jackrabbit for over 10 yrs now, and would pick it over any other option!

Pros:

It's user friendly, and you're able to do it for multi different reasons.

Cons:

Still working out the kins with the setup of individual lessons.

Alternatives Considered: iClassPro

Reasons for Switching to Jackrabbit Gymnastics: More ease of use and versatility. Is a one stop shop for all the things we need and use on a daily basis.

What a lovely team!

Comments: Overall, I've enjoyed my interactions with the Jackrabbit Team; however, their advancements are not always what we need, or they are released too late and already antiquated.

Pros:

The Jackrabbit team is one of the friendliest teams out there.

Cons:

Their advancements are slow and usually behind the times.

Alternatives Considered: iClassPro

Reasons for Switching to Jackrabbit Gymnastics: It wasn't my choice, it was the choice of my company.

Love Jackrabbit

Comments: I have had a very good overall experience with our Jackrabbit software

Pros:

Very friendly and helpful Customer Service. The product is pretty user friendly.

Cons:

The cons I have had have been fixed at some point.

Not the most user friendly but has lots of pros once you figure it out!

Comments: It takes some time clicking around to figure out the program but overall it does everything you need it to do.

Pros:

There are tons of reports, and tracking everything you do on each account is easy.

Cons:

There are 101 ways to do the same thing. I think the transaction tab can be tricky. I wish you could edit kids' enrollment dates, etc., without having to drop them and start over. I also would like notes from deleted waitlists to be saved instead of having to go in and make a separate note.

Review of jackrabbit

Comments: Overall experience is good, I wish there were more features around birthday parties, privates lessons, adding mass charges by adding rules- automatically add sibling discounts or multi class discounts.

Pros:

Ease of use. Jackrabbit makes an effort to make regular upgrades.

Cons:

Parent view of charges, functionality on adding charges (review statement below)

Alternatives Considered: iClassPro and SportsEngine

Reasons for Switching to Jackrabbit Gymnastics: Functionality and its what’s parents are use to in our area.

Good class system - has areas for improvement

Pros:

Solid features, ease of use, good customer support.

Cons:

Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated.

Jackrabbit is Awesome!

Comments: My overall experience has been great. I especially like how they have webinars on how to use different parts of Jackrabbit such as running tuition, using the event calendar, recitals, etc. They also take peoples feedback/ideas and are constantly updating and making the program better.

Pros:

Jackrabbit is very easy to use and navigate. I also like the support and help center. They also have web/YouTube modules on how to use it. Its great starting part when we have new employees come in.

Cons:

Sometimes it does glitch and goes down but the Jackrabbit Facebook page lets everyone know.

A very useful CRM tool with some limited reporting capabilities

Comments: Jackrabbit has been a very useful tool. I find a lot of it's functionality may not be intuitive; however, with some exploring of features and review of posted webinars it's not too difficult to learn.

Pros:

Jackrabbit is a fantastic platform for CRM. It's easy to locate accounts through partial search criteria.

Cons:

Report functionality is very limited. I often find myself exporting 2 (sometimes 3 or more) reports and using excel to cross reference and generate useful data. Some examples include reenrollment rates, drop rates, staff enrollments, class inventory by categories, specific attendance reporting for no show absences over a specific threshold with a custom date range.

JackRabbit Review

Comments: My overall experience has been great. It is easy to use and navigate. They are always updating the system to make it even better. The only updates I do not like are the new dashboard and the new calendar. Other than that, I love it.

Pros:

Easy to learn and use! Plus, customer service/help team is very quick and helpful. I’ve never run into an issue that I wasn’t able to have fixed within an hour.

Cons:

The new dashboard and the new class calendar. I really like the original and always find myself navigating back to it as things are easier to find and navigate.

Jackrabbit works very well for us.

Comments: It has been a pleasure tom work with Jackrabbit. I have received ongoing support and always got my issues resolved quickly. I love this program.

Pros:

I like how easy it is to log into the software and access information.

Cons:

Not sure. Maybe the calendar could be applied to classes separately.

Alternatives Considered: iClassPro

Reasons for Choosing Jackrabbit Gymnastics: I needed support. I also wanted a fully established company.

Switched From: PayPal

Reasons for Switching to Jackrabbit Gymnastics: I liked the ease of use. It was easy to learn and to implement.

Excellent class management software

Comments: Jackrabbit overall is user friendly and has a wide variety of features and software it integrates with. They upgrade the software with new features consistently.

Pros:

I love that Jackrabbit integrates with most software and manages not just the classes and clients but staff as well.

Cons:

They don’t have enough options for the payment processors they will work with for the payment processing. As well they need to enhance their up sales offering. Example: when registering for a class, before completing the checkout process asking the client if they would like to purchase merchandise as well.

Alternatives Considered: iClassPro

Reasons for Switching to Jackrabbit Gymnastics: They had the best reputation and more of the features I was looking for.

Essential to Gym Management

Comments: Almost all positive! We use it daily and would only consider switching if iclasspro had great alternatives to the above mentioned problems.

Pros:

We love Jackrabbit Class! Our gym wouldn't function without it. My favorite features is how fast and friendly customer service is. I always have a positive experience with customer service.

Cons:

The private lesson scheduling system (or lack thereof) and that we can't have a check-out feature for summer camp. We would also like more zapier integrations.

Great Program but could be improved

Pros:

I like all of the new improvements. I like that there is a forum for us to submit ideas.

Cons:

I do not like that the improvements seem to be slowly rolling out. I do not like that individual classes are much harder to manage than group classes.

Everything you need

Comments: I love the features and the immediate response and support that we get when there is a concern. I love the frequent updates, which shows how dedicated Jackrabbit is to their customer service.

Pros:

Jackrabbit allows us to keep all the information with in a push of a button. The ability to make spread sheets to manage budgets, billing and enrollments. Everything in one tool

Cons:

Hard to make or have trouble making group or grouping for email purposes, can only do it with a class or family.

Jackrabbit

Comments: Mostly positive. Any time I hear about an update I worry, because they roll them out too quickly and there have been many issues with updates not making our businesss easier- but rather harder.

Pros:

Its pretty good with many features & myself and my staff are comfortable using it. The customer service is great.

Cons:

There have been many significant rollouts/updates over the last few years that come too fast/too many close together, and that have been released before glitches were found. There have been times when these "updates" have cost my buisness money. I also do not like that they ask for ideas or feedback, but do not incorporate them. The attendance feature has needed an update for years!

Pretty good program

Pros:

the registration of children, ease of finding kids in the system, and some of the payment processing is easy

Cons:

wish we could get the attendance system to be more in line with our curriculum and would text parents for us.

Overall Jackrabbit is a WIN

Pros:

The ease of class & schedule building, attendance on both the parent side and on the coaches side during class and tuition processing are great!

Cons:

The amount of options is great, but it can be very overwhelming and difficult to understand which option applies best at times.

Jackrabbit is great!

Comments: I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software!

Pros:

Lots of great features from scheduling, registrations, staff tracking, lesson plans etc.

Cons:

I can’t say I have any dislikes about jackrabbit.

Good program and very useful

Comments: Helpful, useful and better than other programs that do similar management

Pros:

Keeps things organized and they always are i proving and implementing our customer ideals.

Cons:

Sometimes the updates do not work properly when they are first released, and cause unexplainable issues

The best of the BEST!

Comments: Great! It has always been a great service that has helped our business grow!

Pros:

Lots of advanced features with the ability to run tons of different types of reports

Cons:

It can seem overly complicated when first introduced due to all the features but i have noticed you have been making improvements to the Executive Dashboard

JR review ratings

Comments: Good, good customer support, always follow up and have been able to reconcile most issues.

Pros:

It has given us the freedom to do other things with the time saved from our old fashion billing.

Cons:

I would like to be able to do my custom billing with closings in mind, it's a hard work around to get what I need for every 4 weeks, with breaks in there.

Jackrabbit Gymnastics for Music Studios

Pros:

An all-around system that includes messaging options, statistics, data, staff logging, and PoS capabilities. It is, generally speaking, a very competent one stop software for 90% or more of what you might need.

Cons:

Very option heavy UI takes a good while to learn, and isn't very intuitive. Calendar integration and options are very lack luster, to the point that we don't use the jackrabbit calendar at all. Integration with Gsuite or Apple Calendar would be a godsend for this software - preferably without using Zapier

Love this system!

Pros:

The ease of registration, attendance tracking, and online payment. It is so easy to keep track of things that we need as a business.

Cons:

Some things are needed to be updated and made easier for the user to use and set up. And I was there was an option to add Square payments to Jackrabbit because that's how some of our payments are taken in person.

Gymnastics Unlimited Jackrabbit Review

Pros:

JR helps with almost all of our customer management from enrollment, absence and makeup management, customer communication and of course almost all of our tuition collection.

Cons:

Occasionally we look for a feature within the software that we wish existed to help sync how JR relates to both the running of our gym and how we operate with customers. When this isn't something that exists we need to adapt how we want to do things.