--- description: Learn more about IT Glue price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.com.au/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.com.au/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 331 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 331 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customisable Branding - Dashboard - Document Capture - Document Storage - Documentation Management - Drag & Drop - File Sharing - Full Text Search - IT Asset Management - IT Asset Tracking - IT Reporting - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Onboarding - Performance Metrics - Policy Management - Process/Workflow Automation - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management ... and 4 more features ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [MSP Software](https://www.capterra.com.au/directory/30921/msp/software) ## Related Categories - [MSP Software](https://www.capterra.com.au/directory/30921/msp/software) - [Password Management Software](https://www.capterra.com.au/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.com.au/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.com.au/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) ## Alternatives 1. [N-central](https://www.capterra.com.au/software/13803/n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.capterra.com.au/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [SuperOps](https://www.capterra.com.au/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews) 5. [NinjaOne](https://www.capterra.com.au/software/165889/ninjaone) — 4.7/5 (282 reviews) ## Reviews ### "A good tool for the job we need it to do." — 5.0/5 > **Alex** | *5 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Separate but related pieces of information can be linked making it simpler to gain an overall understanding of how a system is set up. > > **Cons**: No real downsides come to mind but then I am not looking for a reason not to like or use it. > > We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related records. This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc. ----- ### "Robust IT Documentation Program of this Era" — 5.0/5 > **Dilak** | *11 February 2025* | Design | Recommendation rating: 9.0/10 > > **Pros**: With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place. Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features. > > **Cons**: Pricing across all tiers is expensive, but IT Glue offers the most robust IT documentation tools. ----- ### "A Game-Changer for IT Documentation and SOPs" — 5.0/5 > **Denuka** | *10 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. > > **Cons**: The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. > > Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. ----- ### "Great product. Very strong in features." — 4.0/5 > **Lisa** | *11 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is a great place to store a lot of information securely. It has a lot of great features. > > **Cons**: Word processing has a lot to be desired and I would love to see some tweaks to the alerting of warranty expiries. I would also like to see some additional functions and nagging features within checklists. > > I have been very happy with the product and support. Of course there are always things that can be improved in the opinion of one user, but overall I have been very happy with it. I would love to be included in small sessions where us as the users, could show an IT Glue Team Member, some of the ways we use it and therefore how this might be improved. ----- ### "Useful for Teams Trying to Track Their Tech" — 4.0/5 > **Larry** | *2 June 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The search tool is so fast\! It makes look ups a breeze\! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. > > **Cons**: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. > > Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.com.au/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data