ManageEngine Endpoint Central Reviews

It really makes our work easier.

Comments: We have been using Endpoint Central for 5 years. It made our daily routine operations easier. We will continue using it.

Pros:

It has an Admin friendly interface and easily customable for us. Works so stable and fast.

Cons:

After upgrading software, client agent upgrade operation must be faster than current.

Alternatives Considered: Bigfix

Reasons for Choosing ManageEngine Endpoint Central: It was so hard to understand, and reporting was so hard also.

Reasons for Switching to ManageEngine Endpoint Central: It was budget-friendly and more stable.

Endpoint Central for in house IT managment

Comments: It was a great experience. I love how they trust that their product and the support during the trial edition will sell it. They also engage regularly to make sure you are happy and if you have any questions.

Pros:

Easy of setup 30 Day Trial Overall cost All the features Quick access to support

Cons:

Its hard to fully understand the differences between the editions

Alternatives Considered: NinjaOne and Automate

Reasons for Choosing ManageEngine Endpoint Central: Leaving MSP that used this product. I did not like Automate as a product so we did not consider standing up our own instance.

Switched From: ConnectWise Automate

Reasons for Switching to ManageEngine Endpoint Central: Ease of use Cost Free trial Access to support during Trial Unrestricted Trial

Tries to do too many things

Comments: This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros:

Useful dashboard for inventory of hardware and software.

Cons:

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Endpoint Central: A Decade of Simplified Operations and Lightning-Fast Problem Resolution

Comments: Our journey with this product began back in 2012, and over the years, we've had the opportunity to explore and evaluate various alternatives in the market. However, our experience with this particular product has consistently set it apart from the competition, making it a standout choice for our needs.One of the key factors that have kept us loyal to this product is its consistent performance and reliability. Since our initial adoption, it has proven to be a robust and dependable solution, meeting our requirements effectively. Its track record of reliability has translated into fewer disruptions in our operations, ultimately saving us time and resources.Moreover, the product's continuous evolution and commitment to staying up-to-date with industry trends have been impressive. We've witnessed it adapt and incorporate new features and technologies, ensuring that it remains relevant and capable of addressing our evolving needs.The level of support and responsiveness from the product's team has also played a significant role in our satisfaction. Whenever we've encountered challenges or needed assistance, the support team has been quick to respond and resolve issues, reaffirming our confidence in the product.In summary, our decision to stick with this product since 2012 has been driven by its consistent performance, adaptability, and the excellent support we've received. It has proven time and again to be the right choice for our organization, and we look forward to contin

Pros:

Over the past decade, my experience with this product has been nothing short of exceptional. Its versatility in handling tasks such as Asset Management, Software Deployment, Mobile Device Management (MDM), and Patch Management has been invaluable to me and my organization. The standout aspect of this product is its array of excellent features, which not only simplify complex operations but also enhance their efficiency.One remarkable attribute is the user-friendly interface. It ensures that even newcomers to the organization, like my recently onboarded team, can swiftly grasp how to utilize the product effectively. This ease of adoption has not only expedited our workflow but has also reduced training overhead significantly. It's a testament to the product's design and commitment to user-friendliness, which has consistently delivered positive outcomes over the years.

Cons:

This product stands out for its exceptional simplicity, which significantly enhances the efficiency of our day-to-day operations. Its straightforward design and intuitive interface make it a breeze to navigate and utilize effectively. Whether it's handling Asset Management, Software Deployment, Mobile Device Management (MDM), or Patch Management, the user-friendly nature of this product ensures that even those with minimal prior experience can quickly adapt and contribute to our tasks.One of the most remarkable aspects of this product is its impressive problem resolution capabilities. Time and again, we've experienced the benefit of swift issue resolution, often witnessing problems resolved within a single day. This rapid response not only minimizes downtime but also boosts our overall productivity. It speaks volumes about the product's reliability and the dedication of the support or maintenance team behind it.The combination of user-friendliness and rapid issue resolution has made our experience with this product highly satisfactory. It has become an integral part of our operations, providing us with the confidence that our tasks will run smoothly, and any hiccups will be promptly addressed. Overall, this product's straightforwardness and effective support have significantly contributed to our organization's success and efficiency.

Alternatives Considered: ServiceNow Customer Service Management

Reasons for Switching to ManageEngine Endpoint Central: Cost effective , Easy in operation, overall good feature and services , good support

ManageEngine make managing remote workforces easy

Pros:

Easy and reliable patch management for Windows, Mac and Linux, including 3rd party support for applications and browsers.

Cons:

Asset management only works for devices it manages, sadly no option to include other equipment like monitors, etc.

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Choosing ManageEngine Endpoint Central: WSUS didn't integrate well with other products, automation was flaky and reporting non-existent.

Reasons for Switching to ManageEngine Endpoint Central: Best support matching our requirements and outstanding remote access. Also, it offers a self-service portal for users making common software simple and cutting down on service requests.

Complete management without needing Azure AD or on-premises Active Directory.

Comments: Very effective platform to manage your IT Infrastructure in a successful way.

Pros:

ManageEngine Endpoint Central (formerly known as Desktop Central) is the product that covers all the ITS requirements for organizations that aren't entrenched in Microsoft 365. An extensive set of features and functions is included right out of the box, so you can get up and running quickly. Support team is always there to help you just in time.

Cons:

For small size industries like us, pricing is very crucial. Look forward to ManageEngine to address small scale industry price concerns.

Beat and most powerful software out there

Pros:

It has all the tools necessary to run anything from a small business to large corporations.

Cons:

There are so many features and can get overwhelming but not sure that’s really a con.

An allrounder Endpoint management Tool

Comments: The overall experience of using Manage Engine is very positive. It's a compact tool where all the options can be easily found and integrated accordingly.

Pros:

I have been using Desktop Central for the last 2 years, and it has been a fantastic experience. Below are the speifics which were best about Endpoint Centrala. Deploying of the application is very easy as you get access 50K+ applications in handy.b.Deploying patches at both OS level and Application level is exact and simplec.Displkaying information about any zerio day vulnerability whioch has been releasedd.Creating Custom Group with respect t Computers and userse.Sceduoling report to be sent directly to the mailbox and generating custom report like details about specific software on all endpoints, etc.f.Implementing policies is very simple and straightforward.h. Real-time showing the result of any configuration (deployment) which has been triggered,

Cons:

I won't see any specific thing about dislike as each time the Endpoint Management tool is expanding. But I have faced a couple of issuesa. Deploying configuration on used-based was failing continuously for me.b. IT is tough to get the status of the device encryption. When force encryption is deployed it does get applied, but the result is not displayed back in the configuration.c.Postgre SQL knowledge is needed for query reports.

Manage Engine: Centralize Computer Management

Comments: Manage Engine has made many things easier to accomplish. I can find out much of what I need to know about any given system in the inventory, including computer age, serial number, hard drive size, free space and software versions. I can also update, scan and patch any vulnerabilities, and remotely control end user computers as necessary. Invaluable addition to IT's toolkit.

Pros:

The ability to deploy software across multiple domains and operating systems is extremely tedious without using Manage Engine. It is now a simple process to deploy software and monitor the progress in ME Endpoint Central.

Cons:

My only complaint is switching between multiple monitors when using the Remote Control tool. It is cumbersome and could easily be improved I would prefer a simple click on a monitor icon instead of right-menu then click (sometimes multiple times?) to change to a different monitor view.

Endpoint Central

Pros:

Remote Control, Patch Management, MDM, Asset Management

Cons:

No cons at this time, The Product works as expected

Desktop Central - try it! You may wonder how you lived without it before.

Comments: Overall, I really enjoy their products. I have used their other offerings and have been pleased with how easy their software is to learn and use. I really like the reporting features, even if they are a bit plain. But, the data in the reports is spot on. It would be nice to have a way to spice up the reporting templates a bit for non-technical management. I've tried other patching products over the years, but I've always recommended Desktop Central to my clients to at least try. Almost all of them end up purchasing Desktop Central!

Pros:

Desktop Central is very easy to set up. As long as you follow the requirements for opening ports, you should be able to install and start using the product very quickly. The product can be used for free with up to 25 clients, so you can really "kick the tires" and get a full idea of if this is the product for you. It is reasonably fast, and the learning curve is fairly easy and straightforward. The training videos are not bad and cover most of what I needed to learn to use the product. I've worked with the support team only a few times over the last several years, so that's a bonus for me. Their support was knowledgeable, and was able to solve my issues within one or two email exchanges. They do offer phone support, but this was not an option I prefer to use, so I can't comment much on that. I now use several products from ManageEngine, and it is great how once you use one of their products, you should be comfortable with their other offerings.

Cons:

It took me a little while to learn HOW the product works, and what the developers' thought process was at first. Once I got that part, the use of the product really fell into place for me rather quickly. I think the learning curve for this software is much easier than other products, but you do have to at least look over the intro manuals the first couple of times you use the product. I'd love to see the company make more training videos using native North American English speakers. ManageEngine is an Indian company, and while their team absolutely knows their stuff, it can be challenging (at least for me) to work with the Indian speaking and writing style of English.

Alternatives Considered: PDQ Deploy & Inventory

Reasons for Choosing ManageEngine Endpoint Central: While I love PDQ products, Desktop Central offers more out of the box. With 1 purchase, I get lots of abilities and features, such as the MDM, more reporting, and easier to read UI, with colors and labels. If PDQ revamps their UI and adds a couple of features to PDQ Inventory and PDQ Deploy, they would make my short list of products.

Switched From: PDQ Deploy & Inventory

Reasons for Switching to ManageEngine Endpoint Central: PDQ is a great product, but seems lacking in tools overall. The UI in PDQ is plain, but efficient. Desktop Central offered more features out of the box, and has better reporting in it's looks. Plus, ManageEngine offers so many more products, and once you learned how to use one of them, you are well on your way to knowing how to use the others. The UI is pretty similar over their product line, which is a big help these days.

An Absolutely Essential IT Support Solution for Small to Large Environments

Comments: See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location!
. Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.

Pros:

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution. - Managing third party software is greatly simplified with Patch Management and Software Deployment. - Full system Inventory, with Manage Licenses, Software Metering and automated system Scan. - Remote Control allows remote desktop support, essential for today's IT support. - A robust set of reports that can be scheduled and emailed. - Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created. - The Free version is fully functional and a great solution for small offices with a limited budget.

Cons:

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

Alternatives Considered: SolarWinds Patch Manager

Reasons for Switching to ManageEngine Endpoint Central: I have been using various Manage Engine products across a couple employers, for over 11 years. Desktop Central won my respect from Solar Winds, back in 2012. The level of network security I set would not allow their patch manager to work, which means I would have had to remove some security measures to get it to work. Desktop Central, as well as Event Log Analyzer and OP-Manager, has worked perfectly well with my heightened security measures. My worries with Solar Winds was unfortunately proven valid with the recent breach of their own patch management distribution server. I am soon to retire knowing Manage Engine has provided me over a decade of resources to help me achieve this accolade!

ManageEngine Endpoint Central is Amazing

Comments: The benefits are endless. Instead of installing more than one product for every single computer manufacturer, the Patch Management and Automated Patch Management is amazing. There are hundreds of configurations to choose from to assist with tasks generally reserved for Group Policies and WSUS

Pros:

Unified Endpoint Management. Endpoint Central is a one-stop shop for patch management for all types of computers, without the need to install the individual update applications for each computer (HP Support, Lenovo Vantage, Dell Update). The patch manager aspect also shows reported vulnerabilities in application (for example, Chrome, Microsoft Office etc.) in one easy to use system.Also, ManageEngine is open to improvements and feature request from the community.

Cons:

The most difficult part of this product is the most useful aspect, which would be the filters. Many filters have to be created to put certain machines into different categories. However, with all the different panes in Patch Management, you have to recreate different filters to get the same result.

Alternatives Considered: PDQ Deploy & Inventory and SolarWinds Patch Manager

Reasons for Switching to ManageEngine Endpoint Central: ManageEngine Endpoint Central was cost effective and very easy to use.

Your All-in-One Solution

Comments: I really can't leave without Manage Engine. It's my everyday Go-To tool for all my needs. You guys are doing a great job improving the software.

Pros:

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Cons:

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

Alternatives Considered: SolarWinds Service Desk and Zendesk Suite

Reasons for Switching to ManageEngine Endpoint Central: Because all of the functionalities and scalabilities the other ones lacked.

A unified endpoint management solution for omnichannel users for managing various s/w implementation

Comments: The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point

Pros:

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Cons:

Customizing the dashboard and reports control could have been more user friendly.

Alternatives Considered: Miradore

Reasons for Switching to ManageEngine Endpoint Central: Ease of business, User Community and Product Vision

Nothing Comes Close To Zoho Corp and Desktop Central Price Per Value and Feature Wise

Pros:

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options. I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days! Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Cons:

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

Alternatives Considered: ConnectWise ScreenConnect and IBM Security MaaS360 with Watson

Reasons for Choosing ManageEngine Endpoint Central: Transparency in communication and pricing.

Switched From: NinjaOne

Reasons for Switching to ManageEngine Endpoint Central: Configurability and tangible experience with Zoho and their ability to honor SLA agreements unlike a certain other RMM company.

desktop Central: Affordable, yet complex

Comments: Sales was challenging as they expect you to be an expert on their product already. Installation was easy and the actual product is amazing.

Pros:

The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.

Cons:

Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing ManageEngine Endpoint Central: One-stop shop. Free products that are niche may be cost effective, but actually slow us down and its better to have a single tool that does it all.

Switched From: Spiceworks and AnyDesk

Reasons for Switching to ManageEngine Endpoint Central: Price, cloud offerings vs On-prem, better demo, more aligned features.

One of the best ITSM Tool

Comments: It has made our endpoint management and deployment easy as we have automated most of the task using this product.

Pros:

The remote control functionality to provide remote help. Threat and patch management.

Cons:

One feature i would love to have is ability to use software metering for web-based applications. this feature is currently not available in the software metering module.

Alternatives Considered: ServiceNow

Reasons for Choosing ManageEngine Endpoint Central: The system was not web based, it was resource intensive and the support from the vendor was very poor. Most of the time the system would be down.

Reasons for Switching to ManageEngine Endpoint Central: ManageEngine desktop central is is easy to deploy and use. It has most of the functionalities for ITSM tools need to manage an IT environment

Low Cost Endpoint Solution

Comments: Great solution for the cost, it has his cons but overall it meets all of our needs. The only thing I wish they had was more integrations across common platforms like FreshService, Zoom, Go to assist etc.

Pros:

- Low Cost for cloud- Simple Deployment- Simple Software Deployment

Cons:

- Needs more integration options for Cloud- Patch Management showing missing patches when the patch is not required on the OS version

Alternatives Considered: ServiceNow and Microsoft Intune

Reasons for Switching to ManageEngine Endpoint Central: More features for the cost, quick setup and deployment.

A great UEM for K12 schools!

Comments: This software has allowed us to completely replace our existing MDM solution with ease.

Pros:

We were looking to replace our existing MDM with a newer product that offered more up to date features. Our biggest need was to be able to deploy software packages to 10 remote locations that were not part of the same network. We wanted to conserve bandwidth for our partner schools so the use of a remote deployment server was a critical component for us, that many other solutions could not provide.

Cons:

Sometimes there are items in the interface that are not as intuitive as they could be.

Alternatives Considered: Atera, NinjaOne and Microsoft Intune

Reasons for Choosing ManageEngine Endpoint Central: The Filewave agent was repeatedly crashing and caused the agents to no longer check-in with the system. A manual reinstall of the agent was necessary to be functional again.

Switched From: FileWave

A Product that actually does what you paid for, and then does even more!

Comments: I have used this program now between three different companies that I have worked in, two of which I made the recommendation that it be purchased. I am impressed with the product, but also with the development and support team. Its not uncommon for me to send them a question and have an answer back in less then 24 hours. They also have a wonderful ability to take feedback and then have it show up in the product in very little time.

Pros:

The product does an amazing job performing the update of server and desktop operating systems and software. What is surprising is all the additional things it does, and the features that they keep adding into the product. Examples over the years includes adding in things like mobile device management, review of each box for vulnerabilities, showing issue and problems with the boxes that are both correctable and not correctable by the patching functions.

Cons:

Upon some tasks they will show failure or a pending action, however they do not then update those status in the queue. I think this is done from a compliance standpoint, but there should be a function added to specifically address a job that’s been run, been incomplete and then a pending follow-up action.

Comprehensive Desktop Management Solution

Comments: ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.

Pros:

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

Cons:

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

Alternatives Considered: NinjaOne

So many useful features that you don't get with a normal Windows Domain controller

Comments: We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.

Pros:

There are so many useful features in Desktop Central. My favourite features are: - Being able to remotely wake up and shut down computers - Inventory history showing hardware changes - Reports of which user logged onto which computers, which really helps find who works at which desk

Cons:

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Very important and useful automation tool for IT.

Comments: It automates a lot of things that takes time to manually do it. In simple words, it saved enormous time, energy, money and definitely increase productivity.

Pros:

Ease of use, available feature to monitor status of specific computer desktop, server and laptop. As part of my job, to ensure 100% software patches are applied and monitored this application is very important to me or must have.

Cons:

Poor support, raised a simple recurring issue (which suddenly occured) but no sulotion even remotely checked and provided the logs but still no clear guidance on how to correct. We have software patches for some reason cannot be distributed to computer desktops. We can manully download from the server and iinstall manually with no issue.

Severe lack of polish

Comments: We are able to use it to run the Service Desk, but only just. We plan to change to ServiceNow, a much better product at the same price range.

Pros:

It technically hits all the bases of ITIL ITSM ticket management. Users can create, assign, and escalate tickets. Some features like "split" and "merge" are a great addition.

Cons:

It falls frustratingly short in some places. Ticket notification emails can't be stopped or recipients changed, leading sometimes to mailer daemon autoreplies re-opening tickets when they are resolved. The only way to fix this is for the admin to delete the ticket. Searching is also frustratingly basic; it would be nice to be able to see a user's ticket record.