Zoho Desk Reviews

A fantastic tool for answering customer queries

Comments: Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.

Pros:

Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.

Cons:

Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.

Creates an organized and collaborative teams for easy ticket resolution

Comments: Experience an automated support, self-service management and professional customization.

Pros:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

Cons:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

What I Know about Zoho Desk

Pros:

Zoho Desk makes it super easy to deliver customer experiences via real-time live chat and audio calls.

Cons:

Zoho Desk is cloud-based and it is only premium, thus it has no free version.

Mediocre Communication Management System

Pros:

It has all the basic features that are requested.

Cons:

It is not customizable to be used simultaneously in several languages and markets. Especially if one agent covers many markets.

Fostering Seamless Customer Service and Support with Zoho Desk.

Pros:

It is simple to communicate and engage with customers across multiple communication channels with Zoho Desk. It enhances faster customer issues resolution. It provides 24/7/365 customer support.

Cons:

My experience with Zoho Desk is great hence I lack anything to dislike.

Zoho Desk Best Customer Support

Comments: Great support solution for tickets and addressing customer needs

Pros:

Easy features and smooth access to shortcut

Cons:

Log in process is cumbersome and not intuitive

Alternatives Considered: BusyPaws

Reasons for Switching to Zoho Desk: Better features all around from a support perspective

Elevate your customers experience with Zoho Desk, a ten over ten software.

Comments: Incredible experience like no other. My all-time partner.

Pros:

Make communication proactive with Zoho Desk. It has a very easy to use user interface, very easy to use. Ticket management and real time alerts and notification makes Zoho Desk our top priority. A game changer you ought to try.

Cons:

Let's learn to focus on the positive side, Zoho Desk can never let anyone down.

Zoho Desk: A Powerful Tool for Streamlined Customer Communication

Comments: The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization."

Pros:

Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base

Cons:

Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework.

Zoho - the integrated platform

Comments: Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles.

Pros:

I like how Zoho Desk can be integrated with Zoho inventory, allowing programs such as billing and help desks to be combined and in one spot.

Cons:

I don't love the amount of notifications received and that the settings for this aren't adjustable.

Zoho is the best and cheapest

Comments: I'm absolutely delighted to share my exceptional experience with Zoho! It's undoubtedly one of my favorite platforms for reliable services and cutting-edge features. Reliable services with minimal downtime
Innovative features that cater to diverse business needs
Exceptional customer support that's always available.

Pros:

Unparalleled customer support. The team is responsive, knowledgeable, and goes above and beyond to ensure seamless issue resolution.

Cons:

I have not experienced anything less with Zoho

Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming

Pros:

Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value.

Cons:

Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution.

essential Communication tool

Comments: Overall the experience has been satisfactory and we were able to achieve what we intended to do.

Pros:

Zoho desk is very Flexible and reliable. Its very well designed with ease of integration. Its very easy to communicate with this and acts as centralized tool in the organization. We have automated a lot of tasks with this software

Cons:

Its not very easy for new beginners to learn and use and the users need to be trained well. The tool gives a lot of notifications with no regards to what are essential for a particular function.

A lot better compared to similar tools in many aspects

Comments: Zoho Desk is a pretty nice tool because it lets us bring all our customer service stuff together in one place. We can handle support tickets, calls, emails, and even social media messages right in Zoho Desk. It's got a bunch of handy features and tools that help us run support smoothly. We can check out how we're doing with analytics, automate boring tasks, and set up our own custom workflows. Long story short, Zoho Desk has made our customers happier, improved our relationships with them, and kicked our customer support game up a notch.

Pros:

Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.

Cons:

It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.

Intuitive ticketing system for a consulting company

Pros:

Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time.Additionally it is very easy to use and has a very user-friendly UI.

Cons:

Some occasional system slowdowns can affect productivity.

Excellent and awe-inspiring Help Desk Solution.

Comments: I'm happy because Zoho Desk delivers great customer services.

Pros:

It enables seamless communication and engagement with our customers via live chat in multiple communication channels.Zoho Desk integrates better with many applications that I already use in our organization.It is possible for our web visitors to ask and receive responses quickly with Zoho Desk.It increases customer satisfaction.

Cons:

I'm yet to encounter anything unpleasant with Zoho Desk as it streamlines customer service operations.

Zoho Desk is pretty Good

Comments: Very good to use and easy to maanage, reports have to be better structured.

Pros:

Easy to use and comfortable user interface.

Cons:

Limited in free version and i needed to test its features.

Good Tool to use

Pros:

its easy to use and work allocation would be easy

Cons:

Less support to explore and implement all the modules

One stop solution for your daily Impact operations

Pros:

User interface and the user experience is good compared to other CRM tools

Cons:

support is zero if at all i want to talk to the team

Zoho Desk for Help Desk Ticketing

Comments: We can’t function without zoho desk. It has greatly improved our productivity and customer experience.

Pros:

Zoho desk has been a critical part of our company by helping us stay on top of customer issues and tracking statuses.

Cons:

Customizable organizational options would be helpful.

Zoho Desk all in one help desk

Pros:

This is the perfect suite for supporting clients, with multiple integrations for chat, CRM, and other communication channels.

Cons:

In the customer section, segments are needed for criteria with domain email or business or home clients.

Pretty solid ticketing system

Pros:

It's feature rich and integrates well with the other zoho products

Cons:

UI & UX could use a bit of work but in general it's quite good

Overall, a solid ticket management and blueprint system

Pros:

Admin system is solid, but not the easiest to learn. Great features once you get it

Cons:

Difficult permissions management and it takes a long time to get off the ground with understanding how to customize

Efficient customer support management

Comments: Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers.

Pros:

I like its customer-centric approach and the ability to create and customize specific incident handling workflows. Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner. It provides a complete view of our customers and allows us to provide more effective support. I also appreciate the reporting and analytics capabilities.

Cons:

At times, it can be a bit limited in terms of fully accommodating our specific security needs.

Zoho Desk excellent plataform for Customer Service

Comments: A plataform full of features, many ways to comunicate with, good support

Pros:

It's a very intuitive plataform, the way you can manage the tickets

Cons:

Maybe a little overwhelming the application

Full-Featured Business Software

Comments: By delivering a plethora of applications in one convenient package, Zoho One helps organizations with a wide range of issues. The technologies work together seamlessly, eliminating the need to jump between applications to complete a single task. This helps organizations save a ton of money and effort, which they can use into expansion rather than managing various software systems. Furthermore, teams are able to collaborate and produce superior outcomes because to the well-integrated and user-friendly tools available across all platforms. This facilitates effective communication and collaboration among geographically dispersed teams.

Pros:

With Zoho One, organizations get access to a suite of useful tools in a unified interface. All of the functions may be accessed and used without having to switch between applications, thanks to the excellent integration between the various tools. Teams may better coordinate their efforts and produce higher quality work thanks to the intuitive and well-integrated software.

Cons:

Although Zoho One provides access to a wide variety of applications, it is not without drawbacks. These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.